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Technical Support Associate Jobs in La Crosse, WI

Batteries Plus

Retail Sales Associate

La Crosse, WI · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Batteries Plus

Retail Sales Associate

La Crosse, WI · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Batteries Plus

Retail Sales Associate

La Crosse, WI · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Trane Technologies plc

Technical Trainer III

La Crosse, WI · On-site

$32 - $42.50/hr

Associates or HVAC vocational degree or equivalent HVAC training program completion preferred ... additional options to support volunteer and parental leave. * Educational and training ...

Trane Technologies plc

Technical Trainer III

La Crosse, WI · On-site

$32 - $42.50/hr

Associates or HVAC vocational degree or equivalent HVAC training program completion preferred ... additional options to support volunteer and parental leave. * Educational and training ...

trane technologies

Technical Trainer III

La Crosse, WI

$32 - $42.50/hr

Associates or HVAC vocational degree or equivalent HVAC training program completion preferred ... additional options to support volunteer and parental leave. * Educational and training ...

Trane Limited

Technical Trainer III

La Crosse, WI · On-site

$62 - $129.40/hr

Potential of 25-30% travel at certain times of the year can be required in support of customer ... Associates or HVAC vocational degree or equivalent HVAC training program completion preferred*

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Technical Support Associate information

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$56

How much do technical support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for technical support associate in La Crosse, WI is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in La Crosse, WI?

The most popular types of Technical Support jobs in La Crosse, WI are:

What are popular job titles related to Technical Support Associate jobs in La Crosse, WI?

For Technical Support Associate jobs in La Crosse, WI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in La Crosse, WI look for?

The top searched job categories for Technical Support Associate jobs in La Crosse, WI are:

What cities near La Crosse, WI are hiring for Technical Support Associate jobs?

Cities near La Crosse, WI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in La Crosse, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,424 per year, or $24.2 per hour.

Technical Support Engineer (Commercial Chiller Equipment) - Remote

Trane Technologies plc

La Crosse, WI • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 303 frontline employees who took The Breakroom Quiz

115th of 545 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
As a Chiller Technical Support Engineer, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.
As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
What you will do:
  • Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.
  • Troubleshoot Chillers remotely.
  • Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making.
  • Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
  • Originate solution in the Help Center and/or technically review solutions for problems.
  • Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development.
  • Review and direct customer interaction for Trane Chillers.
  • Assist with root cause analysis and defect resolution.
  • Author and/or review product literature and assist with training classes.
  • Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas.
  • Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
  • Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
  • Participate in Quality Audits, Design review teams, and technology transfers.
  • Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
  • Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
  • Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours.
  • Consider the future goals and current needs of the department and make data informed decisions.

What you will bring:
  • 10+ years of experience preferred but not required in servicing HVAC equipment and systems.
  • Associates or Bachelors degree is preferred but not required.
  • Professionally trained on various Trane equipment.
  • Ability to travel up to 10%.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
  • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
  • Ability to manage support cases within Remedy software.
  • While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines.

Key Competencies:
  • Excellent written and verbal communication.
  • Ability to troubleshoot complex refrigeration and electrical systems.
  • Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair.
  • Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required.
  • Adaptable and possesses the ability to prioritize multiple high-priority customer cases.
  • Flexibility to work extended hours on occasion.
  • Ability to meet short- and long-term deadlines.
  • Effectively meet the needs of internal and external customers.
  • Ability to work regularly and dependably.
  • Ability to function in a team environment.
  • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $135,834.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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