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Technical Support Associate Jobs in Appleton, WI

Appvion, LLC

Technical Services Specialist

Appleton, WI

$25.25 - $34.25/hr

Support continuous improvement efforts through analysis of complaint and claim data. Claims ... Qualifications * Associate's degree in Quality, Chemistry, Engineering, Technical Sciences ...

M2S Group

Technical Services Specialist

Appleton, WI · On-site

$25.25 - $34.25/hr

Support continuous improvement efforts through analysis of complaint and claim data. Claims ... Qualifications * Associate's degree in Quality, Chemistry, Engineering, Technical Sciences ...

General Beverage

I.T. Support Analyst

Oshkosh, WI · On-site

The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth ... Bachelor's degree or associate degree in Computer Science, Information Technology, or a related ...

Batteries Plus

Retail Sales Associate

Oshkosh, WI · On-site

$14.50 - $16.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Oshkosh, WI · On-site

$14.50 - $16.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Green Bay, WI · On-site

$14.50 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Appleton, WI · On-site

$14.75 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Oshkosh, WI · On-site

$14.50 - $16.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Appleton, WI

Technical Support Associate information

See Appleton, WI salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Appleton, WI is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Appleton, WI? For Technical Support Associate jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Appleton, WI look for? The top searched job categories for Technical Support Associate jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Technical Support Associate jobs? Cities near Appleton, WI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist

AdientOne Consulting

Oshkosh, WI • On-site

$25 - $26/hr

Contractor

Re-posted 29 days ago

Job description

Job Title: Technical Support Specialist

Location: Oshkosh WI

Duration: 9 Months

Pay Rate: $26 hourly On W2

Summary

Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

Your Impact

  • Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
  • Working on small projects and operational tasks.
  • Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response.
  • Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
  • Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
  • Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
  • Document user requests and actions in ServiceNow ticketing system.
  • Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
  • Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.
  • Contribute to helpdesk SOPs and training manuals for level I and II support.
  • Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
  • Other duties as assigned.
  • Regular attendance is required.

Minimum Qualifications

  • Two (2) or more years of experience in the field or in a related area.
  • Hardware, operating systems, ITSM, ITIL.
  • Written and verbal communication skills, customer service, issue resolution, and problem solving.
  • HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field.

Standout Qualifications

  • Bachelor's degree in information technology or related field.