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Technical Support Associate Jobs in La Crosse, WI

Syensqo

Production Engineer

Winona, MN · On-site

$84K - $123K/yr

The Production Engineer is responsible for providing technical leadership and support to ensure ... associates. Our solutions contribute to safer, cleaner, and more sustainable products found in ...

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Technical Support Associate information

See La Crosse, WI salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in La Crosse, WI is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in La Crosse, WI? The most popular types of Technical Support jobs in La Crosse, WI are:
What are popular job titles related to Technical Support Associate jobs in La Crosse, WI? For Technical Support Associate jobs in La Crosse, WI, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in La Crosse, WI look for? The top searched job categories for Technical Support Associate jobs in La Crosse, WI are:
What cities near La Crosse, WI are hiring for Technical Support Associate jobs? Cities near La Crosse, WI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in La Crosse, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,424 per year, or $24.2 per hour.

Production Engineer

Syensqo

Winona, MN • On-site

$84K - $123K/yr

Full-time

Re-posted 19 days ago

Syensqo rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

16th of 100 rated chemical manufacturers

Job description

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
We are looking for:
The Production Engineer is responsible for providing technical leadership and support to ensure that currently defined processes meet or exceed targets in terms of SHE, quality, productivity and cost. Lead incremental improvements initiatives to optimize existing processes. The incumbent reports to the Production Manager. The incumbent interfaces with various other functional groups within the organization, customers and suppliers.
We can count on you to:
  • Establish and maintain control of process metrics and data such as cycle time, productivity, uptime, yields, etc. to ensure existing processes are in control
  • Provide direct engineering support to production to ensure that product is running within SOP/PCD and to the desired quality standards.
  • Establish and maintain control of process metrics to ensure processes are in control
  • Plays lead technical role to ensure that process safety obligations are met include maintaining of safety file, lead/participate in PHAs, MHAs, MOCs, PSSR's etc.
  • Participate in visible safety leadership activities.
  • Fill in as relief for Production Manager as needed.
  • Provide technical support and collaborates with Quality Engineers, Process Engineers and operations team to respond to all customer issues, quality escapes and other systemic quality issues.
  • Maintain, develop and update all control documents such as SOP's, MSOP's, WI's, recipes, visual Inspection, etc.
  • Maintain and manage recipe effectiveness metric, BOMs, scrap, yield, and other aspects of product configuration
  • Liaise with project/process engineers to implement new capital project in production area.
  • Supports employees in lean and six sigma principles and methodology. Ensure that operators have the background knowledge in these principles in order that they can effectively engage with the Area Improvement Team.
  • Maintains SOP's, BOM's and recipes to an acceptable level in order that the operation runs to plan while minimizing quality issues.
  • Ensures productivity metrics such as uptime and throughput are visible on the shop floor and deviations to standard are being worked.
  • Ensures that recipe timings are correct to real running conditions in order that OTIF is maximized. Will be measured via the router effectiveness metric.
  • Leads continuous improvement activities through the use of lean and various engagement tools (including kaizen, workout, 6S, etc.)
  • Lead execution of incremental process improvements (e.g. waste and First-time-Right) by actively engaging horizontally, vertically with all levels
  • Take corrective action to address process deviations and identify root cause to prevent recurrence

You will bring:
  • This position requires a four-year B.S. degree preferably in Composite or Chemical Engineering
  • Minimum of 2 years of manufacturing experience.
  • Must have well developed communication skills to work effectively with customers, operators, suppliers and other support groups within Syensqo.
  • High motivation and self-starting abilities are a must and able to handle complex and demanding situations while maintaining sound decision making.

You can count on us to:
  • Provide excellent training and development opportunities at Syensqo

You will get:
  • Competitive salary and benefits package.
  • The U.S. base salary range reasonably expected to be paid for this position is $84,000 - 123,000 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
  • Relocation assistance may be offered dependent on candidate's current location
  • 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
  • Training platform for all employees
  • Free well-being sessions (physical and psychological)

About us
  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
  • Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

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