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Technical Support Associate Jobs in California (NOW HIRING)

Techoundsllc

Technical Support Tier-2

Camarillo, CA · On-site

$39 - $49/hr

Provide technical support for desktops, laptops, printers, and peripherals via hands-on and remote ... Associates degree in Information Technology, Computer Science, or related field, or equivalent ...

MKS Instruments, Inc.

Technical Associate R&D

Milpitas, CA · On-site

$35 - $59/hr

As a Technical Associate R&D at Spectra-Physics, you will partner within Core Engineering to develop electronics assemblies for cutting edge laser products. In this role, you will report to the Head ...

Satechi

Technical Support Agent - On-site

San Diego, CA · On-site

$23 - $26/hr

Associate's or bachelor's in a related field, or equivalent hands-on experience * 2+ years in customer-facing technical support i nvolving consumer electronics, Apple hardware, or peripherals

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in California

Technical Support Associate information

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$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in California is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in California? The most popular types of Technical Support jobs in California are:
What are popular job titles related to Technical Support Associate jobs in California? For Technical Support Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in California look for? The top searched job categories for Technical Support Associate jobs in California are:
What cities in California are hiring for Technical Support Associate jobs? Cities in California with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,690 per year, or $24.4 per hour.

Technical Support Tier-2

Techoundsllc

Camarillo, CA • On-site

$39 - $49/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Pay: $39 to $49 per hour plus benefits
Job Summary
We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering primary technical assistance to end users while overseeing and managing the organization’s IT infrastructure, which includes workstations, servers, networks, and business systems. The ideal candidate will diagnose hardware, software, and network problems, set up and configure systems and peripherals, and collaborate closely with users and operations personnel to address helpdesk inquiries, sustain system performance, and facilitate the implementation of new technology solutions in a dynamic manufacturing setting.
Required Responsibilities
  • Install, configure, and maintain network hardware (routers, managed switches, firewalls) and infrastructure components (LAN, Wi-Fi, VPN); enforce security through firewall policy management, ACLs, and endpoint protection.
  • Monitor network and system performance; diagnose and resolve hardware, software, and connectivity issues across endpoints, servers, and infrastructure layers.
  • Administer user accounts, permissions, and authentication across Active Directory and Microsoft 365 environments, including role-based access controls (RBAC).
  • Deploy, configure, and maintain Windows systems; manage OS imaging, application deployment, patch management, and firmware/security updates.
  • Provide technical support for desktops, laptops, printers, and peripherals via hands-on and remote channels; deliver clear guidance to end users.
  • Assist with server operations and virtual environment administration (Nutanix, VMware, Hyper-V), including VM provisioning, resource allocation, and hypervisor maintenance.
  • Maintain accurate documentation of network topology, system configurations, SOPs, and infrastructure diagrams.
  • Additional job duties as assigned.
Required IT Operations & Projects
  • Assist with IT asset management, inventory tracking, licensing, and warranty records.
  • Participate in infrastructure upgrades, hardware refresh cycles, and technology deployments.
  • Coordinate with vendors and external support partners for escalated issues or advanced system maintenance.
  • Promote IT security best practices and assist in security monitoring and compliance activities.
  • We are ITAR Registered. Hired candidate must be a US Citizen or Lawful Permanent Resident.
  • This is a full-time position located at our Camarillo facility, Monday through Friday, 8am to 5pm. Additional hours, including possible early mornings/evenings/weekends, as required.
Required Qualifications and Skills
  • Experience: Minimum 5-years hands-on network /systems administration work experience.
  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
  • Experience with network hardware (Cisco, Juniper, or equivalent).
  • Familiarity with operating systems (Windows Server, Linux).
  • Knowledge of network security practices.
  • Basic scripting experience (PowerShell, Bash) is a plus.
  • Communication: Excellent verbal and written communication skills.
  • Security & Confidentiality: Ability to handle sensitive information responsibly.
Required Education
  • Minimum: High school graduate or equivalent
  • Preferred Minimum: Associates degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience.
Preferred Qualifications
  • Certifications: Cisco CCNA, CompTIA Network+, or CompTIA Security+.
  • Experience with virtualization technologies, Microsoft 365 administration, Active Directory, and cloud services.
  • Familiarity with SQL databases or experience supporting business applications and integrated systems.
  • Prior support experience in a manufacturing or ERP environment.