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Technical Support Associate Jobs in San Rafael, CA

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

LaBine and Associates is a technology-focused company, and they are seeking a Desktop Support professional. The role involves providing technical support for users, troubleshooting various hardware ...

Habitat Health

Technical Product Manager

San Francisco, CA

$196K - $227K/yr

... supported by leading healthcare organizations and investors including New Enterprise Associates ... The Technical Product Manager will design, build, and deploy AI-enabled tools - agents, copilots ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in San Rafael, CA

Technical Support Associate information

See San Rafael, CA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in San Rafael, CA is $27.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in San Rafael, CA look for? The top searched job categories for Technical Support Associate jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Technical Support Associate jobs? Cities near San Rafael, CA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in San Rafael, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,255 per year, or $27.5 per hour.

Technical Support Associate - Mon - Fri 8am-5pm

Williams Lea

San Francisco, CA • On-site

$32.30 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Williams Lea rating

6.6

Company rating: 6.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

313th of 488 rated business services

Job description

Williams Lea is hiring for a Technical Support Associate for our San Francisco office to work Monday to Friday from 8:00 am to 5:00 pm! Position will require up to 10% travel.

Pay: $32.30 - $34.00/hour

Benefits:

  • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
  • 401k Retirement Savings Plan Including Employer Match
  • Paid Time Off (PTO)
  • Life Insurance
  • Paid Parental Leave
  • Short-term & Long-term Disability
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Domestic Partner Coverage
  • Commuter Benefits
  • Legal Assistance
  • Employee Assistance Program (EAP)
  • Additional Employee Perks and Discounts

The Technical Support Associate is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include providing a combination of softwareand systems support, basic troubleshooting, and incident management documentation.

Job Duties

  • Provide phone and hardware support to end-users for common office software applications.
  • Software applications supported include MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare.
  • Thoroughly research technical issues and document solutions for user problems in a timely manner.
  • Recommend or perform actions to correct software or system problems.
  • Handle items which were not resolved by the Level 1 team.
  • Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
  • Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
  • Support remote access applications.
  • Troubleshoot operating system and hardware issues.
  • Communicate effectively with both unskilled and skilled PC users.
  • Handle sensitive and/or confidential documents and information.
  • Communicate with manager and client on job or deadline issues.

Job Qualifications

  • Bachelor's degree or equivalent work experience.
  • Minimum 5 years of experience in a corporate IT support environment preferably legal.
  • Word, Excel, PowerPoint, and/or Outlook certifications desired.
  • Microsoft systems or desktop certification desired.
  • Ability to work in a fast-paced team environment.
  • Attention to detail with emphasis on accuracy and quality.
  • Ability to prioritize work to balance multiple projects and deadlines.
  • Excellent verbal and written communication skills.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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