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Technical Support Associate Jobs in San Rafael, CA

Crusoe

Cloud Support Engineer

San Francisco, CA · On-site

$65.75 - $87.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Cloud Support Engineer

San Francisco, CA · On-site

$65.75 - $87.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Kop-Coat, Inc.

Sales Associate (Sealants)

San Francisco, CA · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Transdev

L1 - Associate - TAS

San Francisco, CA · On-site

$28 - $29/hr

... other technical roles within our structure. Transdev is proud to offer: • Competitive ... to support business demands. Key Responsibilities: * Operate/Drive van/truck or other car ...

Transdev

L1 - Associate - TAS

San Francisco, CA

$28 - $29/hr

... other technical roles within our structure. Transdev is proud to offer: • Competitive ... to support business demands. Key Responsibilities: * Operate/Drive van/truck or other car ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in San Rafael, CA

Technical Support Associate information

See San Rafael, CA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in San Rafael, CA is $27.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in San Rafael, CA look for? The top searched job categories for Technical Support Associate jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Technical Support Associate jobs? Cities near San Rafael, CA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in San Rafael, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,255 per year, or $27.5 per hour.

Mission Readiness Associate 1/Service Associate

ICONMA

San Francisco, CA • On-site

$18.50 - $24.75/hr

Other

Medical

Re-posted 9 days ago

Job description

Mission Readiness Associate 1

Our client, a Av Manufacturing company, is looking for a Mission Readiness Associate 1 for their San Francisco, CA location. Responsibilities:

  • The Mission Readiness team at is looking for a Mission Readiness Associate to support daily fleet operations. In this role, you will be responsible for the daily upkeep of the vehicles with tasks such as cleaning and fueling and ensuring the test site is organized and presentable for operations. Within the BaseOps team, you will help ensure the vehicles meet regulatory requirements per the provided guidance. You will also support our parts team in organizing and transporting spare parts inventory. Additionally, you will help our Vehicle Operations team with their operational testing needs.
  • Supporting company milestones and optimizing drive operations across multiple locations.
  • Ensure the vehicles, equipment, and workplace are clean and ready for use.
  • Provide logistical support for the movement and storage of vehicles and equipment.
  • Assist with paperwork and documentation related to vehicle readiness.
  • Perform routine fueling of our test vehicles and supporting equipment.
  • Execute mission prep procedures, which include, but are not limited to launching software across several devices per vehicle, verifying SW and HW configurations, capturing requested data, and escalating issues as they arise.
  • Support the readiness of spare parts and the associated inventory.
  • Provide support with direct ingesting vehicles as well as deploying SW.
  • Provide hands-on technical support to the BaseOps technicians. (fluid changes, part replacements, wiring checks, etc)
  • General testing support (documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

Requirements:

  • 2 - 4 years of work experience.
  • Experience in daily upkeep of the vehicle and performing base ops support task such as fueling, oil change, wiring checks, cleaning of vehicle etc.
  • High school/GED is required
  • Possess a "get it done" attitude and a sense of urgency to resolve problems and tasks.
  • Must have the proven ability to problem solve and deliver on high-pressure situations.
  • Must have the proven ability to multi-task and manage multiple projects and deliverables.
  • Excellent written/verbal communication skills
  • Works well in a team environment
  • Technical trade school certificate or Associate Degree in automotive repair
  • Proficiency with Jira/Confluence/MS Office/Google Suites
  • Experience working in a fast paced environment

Why Should You Apply?

  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
ICONMA logo

About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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