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Technical Support Associate Jobs in Placerville, CA

Trimark Associates

Technical Writer - SCADA

Folsom, CA · Remote

$90K - $115K/yr

Support continuous improvement of documentation processes, templates, and standards. Secondary ... Represent the Trimark Associates brand professionally to customers and vendors. * Periodically ...

Corporate Tax Incentives

IT Support Tech I

Folsom, CA · On-site

$63K - $73K/yr

Associate's degree in an IT related field preferred, but not required. * 2+ years' technical support experience preferred. * Relevant technical training and/or certifications (e.g., Microsoft, A ...

CTI III LLC

IT Support Tech I

Folsom, CA · On-site

$23 - $31.50/hr

Associate's degree in an IT related field preferred, but not required. * 2+ years' technical support experience preferred. * Relevant technical training and/or certifications (e.g., Microsoft, A ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Placerville, CA

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Placerville, CA is $26.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $28.75 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Placerville, CA?

The most popular types of Technical Support jobs in Placerville, CA are:

What cities near Placerville, CA are hiring for Technical Support Associate jobs?

Cities near Placerville, CA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Specialist (Secret Clearance)

Mesotech International, Inc.

Rancho Cordova, CA

$25 - $38/hr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Company Description

Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career.

Job Description

We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks. 

Our current shift opening is for 00:00-8:30 am overnight which includes weekends.

This position requires a government security clearance; you must be a US citizen for consideration. 

Responsibilities include but are not limited to:

  • Diagnose and resolve hardware and software issues in a timely manner. 
  • Assist in documentation and resolution of cybersecurity related issues. 
  • Remotely apply patches, updates, and fixes to fielded systems. 
  • Quickly identify and troubleshoot network issues. 
  • Manage certificates for equipment on a secure network. 
  • Provide technical support to end users and maintenance technicians via phone and email. 
  • Work closely with engineering team to resolve complex problems. 
  • Accurately enter data into ticket tracking systems and asset management
  • Monitor status of tickets to ensure that all customer requests are handled in a timely manner. 
  • Report status of tickets and parts to management during weekly meetings. 
  • Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.
Qualifications

Minimum Qualifications:

  • US citizen with the ability to obtain a Secret security clearance 
  • High school diploma
  • Associate's degree in IT or related field  
  • 2+ years of experience in technical support 
  • Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP. 
  • Fluent in written and spoken English. 

Preferred Qualifications:

  • Bachelor's degree in related technical field. 
  • Experience in cybersecurity field 
  • Active Secret security clearance. 
  • Work experience on DoD contracts and maintaining equipment on DoD networks. 
Additional Information

Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $25 - $38 per hour DOE. Mesotech is an equal opportunity employer.

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