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Technical Support Associate Jobs in Hesperia, CA

Burlington

Technical Support I

Riverside, CA

$15.60 - $22/hr

This position involves carrying out various tasks related to technical support ... The job requires both individual and teamwork, and the associate will work under the guidance of ...

Guitar Center

IT Support Technician, Level 2

Rialto, CA

$26 - $29.67/hr

Provide Tier 2 technical support for warehouse associates, supervisors, and management. * Troubleshoot and resolve hardware, software, network, and peripheral issues. * Support Windows workstations ...

Winpak Ltd

Associate Technical Writer

Rialto, CA · On-site

$24 - $26/hr

Winpak Lane is seeking an Associate Technical Writer to join our Engineering team in Rialto ... Winpak is committed to providing comprehensive benefits to support the physical, mental, financial ...

Acuity Brands

Technical Sales Manager

Ontario, CA · On-site

... support associates to ensure timely delivery of high-quality samples. Diligently monitor and ... Technical Sales Managers will need to be proficient and utilize Agile to assist in customer ...

Acuity, Inc.

Technical Sales Manager

Ontario, CA · On-site

... support associates to ensure timely delivery of high-quality samples. • Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations.

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

We want every one of our associates to look forward to coming to work each and every day. Responsibilities: * Provide first-level technical support by responding to Help Desk inquiries and ...

Fellers

Warehouse Associate

Riverside, CA · On-site

$17.25 - $20.50/hr

Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service. The Warehouse Associate is ...

Fellers, LLC

Warehouse Associate

Riverside, CA · On-site

$16.75 - $19.75/hr

... and technical support professionals to deliver superior service. About the role The Warehouse ... Associate is responsible for assisting in day-to-day operations of the warehouse. This includes ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hesperia, CA

Technical Support Associate information

See Hesperia, CA salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for technical support associate in Hesperia, CA is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.49 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Hesperia, CA look for?

The top searched job categories for Technical Support Associate jobs in Hesperia, CA are:

What cities near Hesperia, CA are hiring for Technical Support Associate jobs?

Cities near Hesperia, CA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Hesperia, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,424 per year, or $24.7 per hour.

Technical Support I

Burlington

Riverside, CA

$15.60 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 945 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position OverviewThe IT Support Specialist I provides technical support for the corporate, supply chain, field, and distribution center environments.
This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position.
The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.A Day in the Life

As an entry-level specialist, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to:

  • Effectively and efficiently address tasks promptly.

  • Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.

  • Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.

  • Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.

  • Consistently report on different aspects of the job to both the supervisor and manager.

  • Local travel to various locations will be required.

Hours in role are 2:30pm - 10:30pm

You'll Come With

Education:

  • Associates Degree or equivalent work experience required

  • A+ Certification, or equivalent certification relevant to PC support

  • Possesses 1 to 3 years of relevant work experience in the field or a related area

  • Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications

  • Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users

  • Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools

  • Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus

  • Experience with ServiceNow and Zebra Thermal Printers is a plus

  • Effective problem-solving skills and attention to detail

Physical Requirements:

  • Ability to lift 50 lbs

  • Local travel required

#LI-BS1

Come join our team. You're going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $15.60 - $22.00

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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