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Technical Support Associate Jobs in San Rafael, CA

Revel Staffing

IT Manager

San Francisco, CA

$95K - $125K/hr

Support network, infrastructure, and endpoint performance * Troubleshoot technical issues across ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Qcells

Associate Project Engineer

San Francisco, CA · On-site

$80K - $90K/yr

The Associate Project Engineer will assist in providing technical support during the project origination and development phases for community solar scale PV+ESS, PV-only, or ESS-only projects across ...

Qcells

Associate Project Engineer

San Francisco, CA

$80K - $90K/yr

The Associate Project Engineer will assist in providing technical support during the project origination and development phases for community solar scale PV+ESS, PV-only, or ESS-only projects across ...

Cooley

Product Support Engineer

San Francisco, CA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Continuum Resource Network

Service Associate

San Francisco, CA · On-site

$18.50 - $24.75/hr

... Service Associate (Base Operations) to support daily fleet operations. In this role, you'll be ... Provide hands-on technical support to the BaseOps technicians. * General testing support (e.g ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

... customer support, technical support and customer satisfaction. The successful candidate will ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

... customer support, technical support and customer satisfaction. The successful candidate will ... Associates degree preferred in business, economics, communications or other related field with a ...

Qcells

Customer Support Coordinator

San Francisco, CA · On-site

$68K - $74K/yr

... customer support, technical support and customer satisfaction. The successful candidate will ... Associates degree preferred in business, economics, communications or other related field with a ...

Metaview

Customer Ops Associate

San Francisco, CA · On-site

As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under ... What you bring: * 1-3 years in a customer-facing technical support, solutions, or similar role at a ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in San Rafael, CA

Technical Support Associate information

See San Rafael, CA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in San Rafael, CA is $27.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in San Rafael, CA look for? The top searched job categories for Technical Support Associate jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Technical Support Associate jobs? Cities near San Rafael, CA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in San Rafael, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,255 per year, or $27.5 per hour.

Clinical Associate

Abbott

San Francisco, CA • On-site

Full-time

Medical, Retirement

Re-posted yesterday

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

178th of 538 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity Our Abbott story is one of delivering bold solutions in the face of complex healthcare challenges. At Abbott Electrophysiology (EP), we've been a leader for over 20 years, pioneering one of the first mapping systems, introducing the first contact force ablation catheter and creating a portfolio of products trusted in millions of procedures around the world. We have and will continue to redefine what's possible in an evolving and challenging EP landscape. When you join Abbott EP, you become part of a passionate group of individuals who are dedicated to driving the EP space forward and helping people live longer, fuller lives. We are committed to building a foundation for our people to be successful, investing in their development and growth, and creating a diverse, inclusive culture that welcomes different perspectives, experiences and backgrounds. What You'll Work On Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac arrhythmias. You will join a high-functioning, collaborative team, partnering closely with physicians and hospital staff to support the diagnosis and treatment of abnormal heart rhythms to achieve better patient outcomes. In this role, individuals will exercise independent judgment in planning, organizing, and performing day-to-day tasks. You will identify and routinely use the most effective, cost-efficient, and best business practices to execute processes, regularly communicating insights, feedback, and results to managers and team. Additional responsibilities include:
  • Gaining foundational knowledge of EP through a structured training program with a strong emphasis on hands-on learning and practical application.
  • Providing regional EP procedural case coverage in an Electrophysiology lab and/or operating room setting.
  • Acting as a clinical interface between the medical community and the business.
  • Demonstrating the ability to build and sustain credible clinical relationships with customers and sharing product expertise accordingly.
  • Demonstrating a thorough command of all EP products, including technical details, software utilization, and capabilities.
  • Providing engineering, sales, education, and clinical support on the safe and effective use of Abbott EP products, including cardiac mapping, diagnostic, and therapy systems.
  • Supporting EP Sales Representatives in the following areas:
    • Collaborating with sales personnel;
    • Facilitating regional training seminars;
    • Participating in clinical studies/data collection;
    • Troubleshooting; and,
    • Leading/supporting new product in-service trainings and/or demonstrations to physicians, nurses, and sales representatives.
    • Continuously develops engineering, sales and technical skills aligned with the overall territory strategy, including learning from senior sales personnel and management.
  • Staying up-to-date on the latest industry developments, regulatory requirements, and maintains strong knowledge of company and competitor products, market trends, and strategic goals.
  • Providing management with feedback on market trends and customer insights to inform strategic decisions and guide next-generation product development.
  • Participating in occasional travel for in-person instruction and live procedure coverage.
Required Qualifications
  • Bachelors Degree or equivalent experience.
  • Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).
Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $50,700.00 - $101,300.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: EP Electrophysiology LOCATION: United States > California : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Yes SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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