ZipRecruiter

Log In

1

Technical Support Associate Jobs in Chico, CA (NOW HIRING)

The Rockridge Group

Field Engineer

Chico, CA · Hybrid

Provides onsite and remote technical support for Managed IT clients. * The normal / typical ... Microsoft Technical Associate - Windows 10 or 11 (MTA) * CompTIA Network+ * Cisco Certified Entry ...

PetSmart

Pet Groomer & Salon Trainer

Chico, CA

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Chico, CA

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Chico, CA · On-site

$18.59 - $33.59/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Chico, CA

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Chico, CA

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Chico, CA

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Chico, CA

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Chico, CA

Technical Support Associate information

See Chico, CA salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for technical support associate in Chico, CA is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Chico, CA look for? The top searched job categories for Technical Support Associate jobs in Chico, CA are:
What cities near Chico, CA are hiring for Technical Support Associate jobs? Cities near Chico, CA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Chico, CA as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,237 per year, or $25.1 per hour.
Office Support / Shipping

Office Support / Shipping

Sierra Pacific Industries

Oroville, CA • On-site

$20 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Sierra Pacific Industries rating

7.4

Company rating: 7.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

11th of 19 rated forestry and logging companies

Job description

We train and promote from within
Excellent low-cost health benefits
Retirement plan with employer-paid contributions
Paid vacation and 10 holidays
At Sierra Pacific Industries , we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.
Currently, we are seeking a qualified Office Support person to work collaboratively with our shipping department at our sawmill in Oroville, California .
About the Position
  • Complete complex and detailed daily production reports, utilizing multiple Excel spreadsheets
  • Work directly with Shipping Supervisor in all aspects of shipping responsibilities
  • Answer busy multi-line phone system and respond to both requests and questions by various departments
  • Complete technical documentation for export shipments (certificates, etc.)
  • Work with team to complete month-end physical inventories
  • Complete various daily and monthly reports essential within the department
  • Work collaboratively and promote a team environment
  • Effectively work within deadlines and set schedules

Qualifications
  • 6 months of recent progressive office experience with good work references
  • Preference given to applicants with at least 1 year office experience
  • Proficient in Microsoft Outlook, Word & Excel with ability to create/maintain Excel workbooks
  • Excellent communication skills and professional demeanor
  • Accuracy and efficiency in data input is essential
  • Self-motivated, dependable, and organized, with willingness to take on increasing responsibilities

Why Join Our Team?
Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.
We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions , and company-paid Life Insurance.
How to Apply
If you are qualified and would like to join our team,
please apply in person Monday through Friday from 8am to 5pm at:
Sierra Pacific Industries
3025 South 5th Avenue
Oroville, CA 95965
(530) 532-6638
Interested in SPI, but not this opportunity?
View all opportunities at: spi.careers
Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.
The general wage range for this position at Sierra Pacific Industries is from $20 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.
About Our Company
Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team.
We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come.
Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants.
We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

What Sierra Pacific Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply