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Technical Support Analyst Remote Jobs in Boston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

ABB

VFD Technical Support Specialist

Burlington, MA · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

DeepHealth

Technical Support Engineer-RIS- US

Boston, MA · On-site +1

$75 - $100/hr

Strong troubleshooting, analytical thinking, and critical problem-solving skills. * Experience ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for technical support analyst remote in Boston, MA is $29.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $33.94 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

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Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $62,226 per year, or $29.9 per hour.

Meditech Technical Support Analyst

Roslindale, MA • Remote

ClinDCast LLC
Health Care and Social Assistance • 11 - 50 employees
Learn more about ClinDCast LLCexternal

Full-time

Re-posted 7 days ago

Job description

Job Description:
The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.
 
Key Responsibilities: 
System Administration & Technical Support 
Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems. 
Monitor and maintain Meditech application servers, database servers, and domain controllers. 
Troubleshoot user access issues, session timeouts, and connection failures. 
Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards. 
Coordinate with Meditech vendor support for issue escalation and resolution.
 
Printer & Fax Management 
Server & Infrastructure Support
Integration & Interfaces
User & Environment Support 
Documentation & Compliance 
Qualifications: 
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 
3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server). 
Strong knowledge of Meditech background processes, dictionaries, and configuration utilities. 
Experience with printer/fax setup in hospital environments. 
Familiarity with HL7, TCP/IP networking, and Windows Server administration. 
Understanding of SQL, Citrix, and Active Directory a plus.
 
Preferred Skills: 
Experience with Meditech modules such as ADM, LAB, PCS, and PHM. 
Familiarity with virtualization (VMware/Hyper-V).
Knowledge of healthcare data privacy and compliance standards. 
Excellent troubleshooting, documentation, and communication skills.

This is a remote position.

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About ClinDCast

Sourced by ZipRecruiter

ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy. With 15+ Years Of Healthcare IT Industry Experience, ClinDCast Is A Trusted Partner For Payers, Providers, And Lifesciences Organizations, Enabling Them To Deliver Exceptional Product And Solutions For Their Customers.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Wesley Chapel, FL, US

Social media

Twitter

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