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Technical Support Analyst Remote Jobs in Chicopee, MA

Quest Global

Senior Technical Lead

Windsor, CT · Remote

Verification and Validation of FPGAs, support project execution by reviewing engineering artifacts ... RTL debugging; waveform analysis; C/C++; DPI; Python; Perl; PCIe; SPI; I2C; Ethernet; DDR; ARINC;

Quest Global

Senior Technical Lead

Windsor, CT · Remote

Verification and Validation of FPGAs, support project execution by reviewing engineering artifacts ... RTL debugging; waveform analysis; C/C++; DPI; Python; Perl; PCIe; SPI; I2C; Ethernet; DDR; ARINC;

Quest Global

RFQ Analyst

Windsor Locks, CT · Remote

$29.81 - $34.62/hr

... technical data * Create and lead RFQs/RFPs in support of transition projects * Read drawings and ... Work Requirements: This position is classified as Remote within the United States. Travel ...

MassMutual

Information Security Analyst

Springfield, MA · Remote

$137K - $180K/yr

Advanced technical expertise developing security automations * In depth knowledge of operating ... supported by a company with a strong legacy and a future-focused mindset #LI-RK1 #LI-Remote ...

Quest Global

RFQ Analyst

Windsor Locks, CT · Remote

$29.81 - $34.62/hr

... technical data * Create and lead RFQs/RFPs in support of transition projects * Read drawings and ... Work Requirements: This position is classified as Remote within the United States. Travel ...

Sentara

IT Specialty Analyst (Epic) - Remote

MA · Remote

Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business ...

Sentara

IT Specialty Analyst (Epic) - Remote

MA · Remote

Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business ...

Cigna

Technical Product Manager - Applied AI

Bloomfield, CT · On-site +1

$166K - $192K/yr

Support change management and user adoption by helping stakeholders understand how AI solutions ... Open to remote if not aligned to office location with a strong preference East Coast. If you will ...

Aflac Incorporated

Claims Technical Lead

Windsor, CT · Remote

$75K - $95K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Supporting Organizational Goals * Working with Diverse Populations What does it take to be ...

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$15

$27

$43

How much do technical support analyst remote jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support analyst remote in Chicopee, MA is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $31.39 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What job categories do people searching Technical Support Analyst Remote jobs in Chicopee, MA look for?

The top searched job categories for Technical Support Analyst Remote jobs in Chicopee, MA are:

What cities near Chicopee, MA are hiring for Technical Support Analyst Remote jobs?

Cities near Chicopee, MA with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Chicopee, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,575 per year, or $27.7 per hour.

Sr. Systems Analyst - Remote

Bloomfield, CT • On-site, Remote

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

Re-posted 22 days ago

Job description

NAVA Software solutions is looking for a Sr. Systems Analyst
Details:
Sr. Systems Analyst
Location: Remote
Duration: 6-12 months
What You Will Do:
  • Preparation and documentation for testing
  • Identifying issues and potential solutions, managing defects, troubleshooting of issues
  • Supporting and monitoring production software releases

Skills and Experience You Will Need:
Experience with the following:
  • Prepare and maintain documentation that defines operational procedures, describes client requirements, and shares relevant analysis outcomes with internal and external stakeholders
  • Participate in functional and technical design discussions for new features and system changes
  • Validate new Web UI and Services processes
  • Prepare test plans and build appropriate test cases
  • Perform analysis and document results
  • Manage defect resolutions, warranty releases
  • Propose enhancements and process improvements
  • Support deployments with smoke testing in multiple environments
  • Volume, performance, regression testing as required
  • Conduct necessary testing and in-depth business analysis to find and resolve any potential issues prior to deploying into the production environment.
  • Constructively present testing results and propose adjustments that will improve results for our clients/vendors and strengthen our ongoing partnership.
  • Monitor, audit, and report on the processing of newly implemented trading partners to confirm their successful transition to the production environment.
  • Partner with other IT teams for process improvements
  • Monitor the production client setups and proactively prioritize, communicate, and resolve any process or system issues.
  • Partner with other IT teams to implement enhancements and defect fixes.
  • Partner with other IT teams to find and eliminate errors.
  • Build and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts
  • Support Manager with team goals and corporate strategies as well as assist with the training and coaching of other staff
  • IVR and Contact center experience.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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