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Technical Support Analyst Remote Jobs in Boston, MA

Title - Technical Lead - Data Analysis Location - Boston, MA - Remote JD - Key Skills * Advanced ... Minimum 2+ years of experience supporting value-based care use cases * Ability to act as a Value ...

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Boston, MA (Remote for good candidate but No PST candidates) Duration: 6+ months Contract Video ... primary support analyst for the client workstream that will include client master and client ...

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

Erinn Gerry Compensation: $90,000 - $110,000 / year Description Care Lumen | Remote (US Only ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

New

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

Care Lumen | Remote (US Only) Employment Type: Full-time Employee Salary Range: $90000 to $110000 ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

New

Canton, MA - 100% Remote Position Overview Hiring for experienced Data Analyst to support complex ... The selected candidate will partner with business and technical teams to develop scalable ...

Collaborate with cross-functional teams to support blockchain best solutions * Play a pivotal role ... Work on special data analysis projects, as needed Requirements * Leadership: Minimum of 2 years ...

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team ... Reproducing or isolating possible culprits using log analysis, data review, testing in development ...

New

Technical Lead Remote (Web3)

Boston, MA · Remote

$100K - $250K/yr

Exceptional analytical skills, the ability to break down complex challenges, and clear, concise ... Fully Remote Work Environment * Opportunities for Career Growth * Collaborative Team of Top-Tier ...

Showing results 21-40

Technical Support Analyst Remote information

See Boston, MA salary details

$16

$29

$47

How much do technical support analyst remote jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support analyst remote in Boston, MA is $29.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $33.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are popular job titles related to Technical Support Analyst Remote jobs in Boston, MA? For Technical Support Analyst Remote jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Boston, MA look for? The top searched job categories for Technical Support Analyst Remote jobs in Boston, MA are:
What cities near Boston, MA are hiring for Technical Support Analyst Remote jobs? Cities near Boston, MA with the most Technical Support Analyst Remote job openings:
Infographic showing various Technical Support Analyst Remote job openings in Boston, MA as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,226 per year, or $29.9 per hour.

Route Optimization Analyst (Remote)

Unifirst

Wilmington, MA • Remote

$80K - $94K/yr

Full-time

Re-posted 11 days ago


UniFirst rating

6.5

Company rating: 6.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

144th of 250 rated facilities management


Job description

The Route Optimization Analyst is responsible for route planning and optimization in support of changing business requirements, strategic fleet utilization, cost control, and exceptional customer service.

  • Analyze and redesign existing routes for efficiencies to meet changing business requirements.
  • Efficiently plan routing of daily stops based upon established business rules.
  • Plan optimal routes in order to meet customer requirements, drive efficiencies, and reduce costs.
  • Design route solutions and partner with Corporate Service team on implementation strategy.
  • Translate business requirements into technical requirements, ensuring that route solutions fulfill business objectives.
  • Establish routing for new markets and acquisitions.
  • Serve as Subject Matter Expert (SME) for the organization's transition from Roadnet to Wise, leveraging deep operational knowledge to inform system design and data migration decisions.
  • Maintain parallel operations and provide continuity of route optimization support throughout the transition period, ensuring no negative impact to customers or driver compensation during the system changeover.
  • Maintain and analyze route data within Transportation Management system and support the system upgrades.
  • Provide quarterly reporting on efficiencies and usage of Transportation Management system.
  • Report on data for route changes including the compensation impact on any proposed changes.
  • Coordinate routing changes with the operations to ensure any transition does not negatively impact our customers.

Experience:

  • 2-4 years of relevant route planning experience required.
  • Experience using Transportation Management software required, experience with RoadNet and/or Wise is preferred.
  • Experience with system conversions/implementations strongly preferred.

Education:

  • Bachelor's degree required.

Additional Requirements:

  • Understand of DOT guidelines.
  • Strong knowledge of geography.
  • Excellent verbal and written communication skills.
  • Ability to meet deadlines.
  • Ability and willingness to travel 25%-40% depending on work needs.

The estimated compensation for this position ranges from $80,000-$94,000. This range reflects various factors, including but not limited to the applicant's skills, qualifications, and previous work experience. Additionally, geographic differentials may apply based on the location where the position is ultimately filled, which could affect the final compensation. Please note that there is no application deadline for this role, and the recruitment process will continue until the position is filled.
 


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About UniFirst

Sourced by ZipRecruiter

The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1936