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Remote Itsm Analyst Jobs in Boston, MA (NOW HIRING)

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting ... Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites Security, Compliance ...

Aquila Technology

Software Developer

Lexington, MA · Remote

  • Medical

  • Retirement

  • PTO

Remote but must live within 100 miles from Lexington, MA and flexible to come onsite if needed At ... Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to ...

Aquila Technology

Software Developer

Lexington, MA · Remote

  • Medical

  • Retirement

  • PTO

Remote but must live within 100 miles from Lexington, MA and flexible to come onsite if needed At ... Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to ...

All JobsItsm Analyst JobsRemote Itsm Analyst JobsRemote Itsm Analyst Jobs in Boston, MA

Remote Itsm Analyst information

See Boston, MA salary details

$32K

$77.7K

$133.6K

How much do remote itsm analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote itsm analyst in Boston, MA is $77,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $85,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.

What are popular job titles related to Remote Itsm Analyst jobs in Boston, MA?

For Remote Itsm Analyst jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Itsm Analyst jobs in Boston, MA look for?

The top searched job categories for Remote Itsm Analyst jobs in Boston, MA are:

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Cities near Boston, MA with the most Remote Itsm Analyst job openings:

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Senior IT Manager (Boston)

Lendbuzz

Boston, MA • On-site, Remote

$150K - $190K/yr

Full-time

Re-posted 27 days ago

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a highly skilled and hands-on Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization.
Key Responsibilities:
  • Leadership & Strategy
  • Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
  • Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
  • Own IT budget, vendor management, and license utilization
 
IT Operations & Service Management
  • Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
  • Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
  • Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
 
Identity, Access & Endpoints
  • Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
  • Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
  • Enforce device compliance, patching, EDR, disk encryption, and secure configurations
 
SaaS & Collaboration
  • Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
  • Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
 
Networks & Office IT
  • Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
  • Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
 
Security, Compliance & Resilience
  • Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
  • Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
  • Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers
 
 
Key Requirements:
  • Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
  • Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
  • 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
  • 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
  • Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
  • 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
  • Experience managing networking infrastructure across distributed locations
  • Proven track record of developing and implementing IT strategies that drive business growth and innovation
  • Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
  • Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
We believe:
 
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
 
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
 
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
 
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
 
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
 
If you believe these things too then we would love to hear from you!
 
 
Background Checks
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
 
 
A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.