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Help Desk Data Analyst Jobs in Boston, MA (NOW HIRING)

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

Protect confidential institutional data and maintain FERPA-appropriate handling of information.Team ... Experience working in an IT help desk or IT Service Management (ITSM) environment.Familiarity with ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

... help desk support directly to Vinfen end users and to critical internal IT functions ... Your work will also include data entry and verification of system jobs and processes, as well as ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

... data in accordance with privacy regulations. Helping support "One Label" project to launch a ... desk-side support team during vacations or acquisitions Travel to acquisition sites may be ...

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

... data in accordance with privacy regulations. Helping support "One Label" project to launch a ... desk-side support team during vacations or acquisitions Travel to acquisition sites may be ...

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All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Boston, MA

Help Desk Data Analyst information

See Boston, MA salary details

$15

$26

$38

How much do help desk data analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk data analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Boston, MA? For Help Desk Data Analyst jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Boston, MA look for? The top searched job categories for Help Desk Data Analyst jobs in Boston, MA are:
What cities near Boston, MA are hiring for Help Desk Data Analyst jobs? Cities near Boston, MA with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $54,435 per year, or $26.2 per hour.

Front Desk Data Entry Specialist

RieLes Group

Hanscom Air Force Base, MA • On-site

$16.75 - $21.25/hr

Other

Posted 7 days ago

Job description

RieLes Group is seeking a Front Desk Data Entry Specialist. If you meet the qualifications, RieLes Group has the perfect opportunity for you.
RieLes Group has been providing meaningful opportunities that move people to social and economic empowerment since 2009. Helping individuals find their next opportunity through Persistence, Integrity, Authenticity, and Respect. RieLes Group seeks to foster a relationship with each employee and our business partners
Front Desk/Data Entry Specialist
Military & Family Readiness Center (M&FRC) - Hanscom Air Force Base
Location: Hanscom AFB, MA 01731
Position Type: Full-Time Contractor (1 FTE)
Contract Duration: 5-Year Contract (Base Year + Four Option Years)
Work Schedule: Monday-Friday, 8:00 AM-4:00 PM (40 hours/week)
Start Date: September 30, 2026
Position Overview
RieLes Group is seeking a Front Desk/Data Entry Specialist to provide administrative, customer service, and data management support for the 66th Force Support Squadron (66 FSS) Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base.
The specialist will serve as the first point of contact for M&FRC visitors and clients by managing front desk operations, answering inquiries, scheduling appointments and classes, maintaining databases, and supporting Transition Assistance Program (TAP) activities through Air Force systems.
Key Responsibilities:

  • Provide professional reception and customer service support for M&FRC visitors and clients
  • Answer incoming phone calls, determine customer needs, and direct individuals to appropriate program staff
  • Greet visitors and provide information regarding M&FRC programs, services, and resources
  • Schedule clients for M&FRC classes, workshops, and appointments
  • Enter and maintain client information and program data in:
  • Air Force Family Integrated Result Statistical Tracking (AFFIRST) system
  • Department of Defense (DoD) Transition Assistance Program (TAP) systems
  • Input TAP resources, schedules, and participant information accurately
  • Send class/workshop reminder emails according to program timelines
  • Maintain front desk appearance, including:
  • Organizing chairs, materials, publications, and resources
  • Reporting equipment issues
  • Performing basic office upkeep duties
  • Ensure clients complete sign-in procedures.
  • Prepare monthly client usage and data entry reports.
  • Maintain data entry accuracy of at least 85% within two business days

Required Qualifications:
  • Minimum 1 year of customer service experience in a professional environment
  • Strong knowledge and experience using:
Microsoft Windows
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Office Suite applications
Web-based applications (Microsoft Edge/Chrome)
  • Experience performing data entry and maintaining electronic records.
  • Strong verbal and written communication skills
  • Ability to work effectively with diverse populations
  • Ability to follow instructions, manage priorities, and complete tasks efficiently
  • Ability to work independently while maintaining professional customer service standards
  • Understanding of military protocol, support organizations, and military family environments preferred
  • Must maintain professional business casual attire while performing duties

Security Requirements:
  • Must successfully complete required security screening, background check, and fingerprinting
  • Must obtain and maintain access credentials, including a Common Access Card (CAC)
  • Must complete required Air Force security and information assurance training
  • Responsible for safeguarding Government property, equipment, and sensitive information
  • Must comply with Privacy Act requirements under 5 U.S.C. § 552a

Work Environment:
  • On-site position at Hanscom Air Force Base, MA.
  • Standard operating hours:
  • Monday-Friday
  • 8:00 AM-4:00 PM
  • 30-minute lunch break between 11:00 AM - 1:00 PM
  • Contractor is not required to work federal holidays.

Applicants must provide:
  • Updated resume
  • Minimum of three professional references

Please send me your most updated resume to mcastillo@rielesgroup.com

Apply