Technical Support Analyst Remote Jobs in Boca Raton, FL

Position Summary: Technical Consultant II

We are seeking a highly motivated and driven individual to join our team in the role of Technical Consultant II. As an employer, we value individuals who possess a strong sense of ownership, are self-driven, and demonstrate genuine enthusiasm for the work they do. This position requires an individual that has strong client relationship skills, is system driven, has meticulous attention to detail, and strives to deliver an excellent client experience.

**CANDIDATES MUST HAVE EXPERT KNOWLEDGE OF IMPLEMENTING PAYLOCITY SOFTWARE.**

Candidate Profile:

• We are looking for a candidate who is customer obsessed. Your mission is to earn and maintain the loyalty of your customers by proactively understanding and satisfying their needs. You are the owner of this client relationship, responsible for the client’s longevity with HCM Unlocked and treat their business as if it were your own.
• Excellent communication skills are vital for this role. You must articulate your ideas effectively, both verbally and in writing. Prompt responsiveness and communication with your clients and peers are critical to the success of this role.
• You take ownership of your work, approach it with a sense of responsibility, urgency, and accountability. You are someone who thrives on taking initiative, setting goals, and driving projects to successful completion.
• You are self-motivated and possess a strong work ethic with a rigorous attention to detail.
• You are capable of working independently, managing your time effectively with multiple clients, and delivering high-quality results even in the face of challenges. Your ability to prioritize tasks and meet deadlines will be critical to your success in this role.
• We believe that enthusiasm is contagious and can drive positive change. We are looking for a candidate who genuinely enjoys delivering an exceptional customer experience, has a passion for implementation, and brings energy and excitement to their team and to their customers.
• You must be an analytical thinker with a passion for numbers.
• You approach challenges with a positive mindset, proactively seek solutions, and adapt quickly to changing circumstances.

Essential Duties and Responsibilities:

• Leads all aspects of the implementation project as a “client-side” resource
• Manage day-to-day project tasks for a client’s successful payroll transition
• Configure workflows to optimize system buildout
• Possess and maintain a high level of HCM specific technology knowledge
• Ability to create custom reports and showcase templated reports
• Ability to provide custom system training for clients

Minimum Qualifications (Knowledge, Skills, and Abilities):

• 3-5 years’ experience in a high-volume, client-facing, implementation role with vendor or consulting organization
• Expert knowledge of multiple modules within Paylocity, including extensive payroll knowledge and implementation experience
• Experience with multi-entity, complex implementations
• Prior experience owning and leading multiple projects
• Experienced in Time & Attendance
• Strong communication and interpersonal skills
• Demonstrated organizational and time management skills

Compensation & Benefits:

The hourly range for this position is $36.06 - $43.27. This range is based on relevant experience, skills, qualifications, and market data, and represents our good faith estimate at the time of posting. We offer a comprehensive benefits package including health insurance (medical, dental, vision, and life), voluntary benefits, pet insurance, retirement plan, and PTO.

Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization.

We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations. HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities.
HCM Unlocked participates in the E-Verify Employment Verification Program.