Technical Success Manager Jobs in Rochester, MN (NOW HIRING)

This is a limited tenure position that has been approved for 2 years.

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

This two-year limited tenure position offers an opportunity to help lead Mayo Clinic's Faculty Information Management System (FIMS) and Academic Career Information Modernization (ACIM) program; a strategic enterprise initiative focused on modernizing faculty data, academic career processes, reporting, and supporting technologies. The Product Manager will serve as a key integration and delivery leader across business, operational, data, and technical teams, driving requirements management, governance, prioritization, data readiness, system integration, organizational change, and execution across multiple interdependent workstreams. The ideal candidate will have experience leading enterprise transformation initiatives involving data governance, data migration, business process modernization, cross-functional stakeholder engagement, and technology-enabled change. Experience with healthcare, higher education, faculty information systems, or other complex enterprise business systems is preferred.

Responsible for driving the vision, technical strategy, and technical requirements to align with business requirements, roadmap, and execution for assigned technical product/capability. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Engineering, Data Science, Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met. Assists in overseeing the entire life cycle of the assigned technical product, from defining and setting the vision, managing the team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best-in-class user/customer experience, while on time and within budget. Accountable to the success of a cross-functional team including, including experts in design, IT, analytics, data engineers, data scientists, and others. Applies Agile product methodologies. Responsible for driving the technical product strategy, vision, design, and development execution. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Assists in leading a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Data Science, Engineering, UX/UI, Operations, Engagement, AI, etc.). Leverages market and customer feedback and data to inform and guide future product/feature development. Advocate for end-users and builds and improves features based on their pain points -strives to make product technology and workflows easy to use. Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Works collaboratively across all CDH domains, business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. 

Bachelor's Degree and 3 yrs of technical digital product management experience (3 yrs with digital products and platforms); or minimum of 7 years direct digital product management with HS diploma/GED required.

• Prior health care experience preferred. 
• Experience in managing complex products or a family of multiple products required.
• Experience in SDLC.
• Certification in Scrum Product Owner within 1 year

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.