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Technical Services Manager Jobs in Michigan (NOW HIRING)

Xerox

$106K - $107K/yr

Overview: Join Xerox as a Service Delivery Management Professional II and play a key role in ... In this customer-facing role, you will manage day-to-day technical site operations, support ...

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All JobsTechnical Services JobsTechnical Services Manager JobsTechnical Services Manager Jobs in Michigan

Technical Services Manager information

See Michigan salary details

$54.5K

$102.4K

How much do technical services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical services manager in Michigan is $98,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,100.00 and $101,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Services Manager vs Technical Support Specialist?

AspectTechnical Services ManagerTechnical Support Specialist
Required credentialsBachelor's degree in engineering, IT, or related field; certifications like PMP or ITILAssociate's or bachelor's degree; certifications like CompTIA or Microsoft Certified
Work environmentOversees teams, manages projects, interacts with clientsProvides technical assistance, troubleshooting, and customer support
Employer usageUsed in industries like IT, manufacturing, engineeringCommon in tech companies, telecom, and electronics
Search intentComparing managerial roles with technical support rolesUnderstanding support roles and certifications

The Technical Services Manager typically oversees technical teams, manages projects, and interacts with clients, requiring advanced certifications and leadership skills. In contrast, a Technical Support Specialist focuses on troubleshooting and assisting customers directly, often with specific technical certifications. Both roles are essential in technical industries but differ in scope, responsibilities, and career progression.

What is a Technical Services Manager?

A Technical Services Manager is a professional responsible for overseeing the delivery and support of technical services within an organization. They manage teams that provide maintenance, troubleshooting, and support for IT systems, equipment, or software. Their role often involves coordinating projects, ensuring service quality, and liaising between technical staff and clients or other departments. Technical Services Managers also play a key role in process improvement and may be involved in budgeting and resource allocation.

How does a Technical Services Manager typically collaborate with other departments to ensure seamless project delivery?

Technical Services Managers frequently work cross-functionally, coordinating with departments such as engineering, sales, and customer support to align technical solutions with client needs. They often act as a bridge between technical teams and non-technical stakeholders, translating requirements and ensuring everyone is on the same page. Effective collaboration may involve regular meetings, status updates, and joint problem-solving sessions to address challenges and keep projects on track. This collaborative approach is essential for meeting deadlines, maintaining quality standards, and delivering successful outcomes for clients.

What are the key skills and qualifications needed to thrive as a Technical Services Manager, and why are they important?

To excel as a Technical Services Manager, you need a solid background in engineering or IT, experience in project management, and a relevant degree or technical certification. Familiarity with IT service management tools (like ITIL), ticketing systems, and project management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help you manage teams and ensure client satisfaction. These competencies are crucial for delivering reliable technical support, optimizing team performance, and maintaining high service standards.
What are the most commonly searched types of Technical Services jobs in Michigan? The most popular types of Technical Services jobs in Michigan are:
What are popular job titles related to Technical Services Manager jobs in Michigan? For Technical Services Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Services Manager jobs in Michigan look for? The top searched job categories for Technical Services Manager jobs in Michigan are:
What cities in Michigan are hiring for Technical Services Manager jobs? Cities in Michigan with the most Technical Services Manager job openings:
Technical Services Manager jobs near you
Infographic showing various Technical Services Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, 2% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $98,672 per year, or $47.4 per hour.

Technical Services Representative

IPS Corporation

Kalamazoo, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Title: Technical Services Representative
Business: Water-Tite Products, INC
Location: Raybend - Kalamazoo
About the Company:
IPS Corporation is a global, market-leading provider of solvent cements, adhesives, and specialized plumbing products. Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft canopies. Today, IPS, with its three operating companies, has eight manufacturing plants and nine distribution centers supporting sales to a diverse set of end markets in 85 countries.
About Water-Tite Products:
At IPS Corporation's Water-Tite Products operating company, our mission is to empower our plumbing and roofing customers to deliver results with the highest level of performance, quality, and efficiency. We do this by committing to getting better every day, and we welcome you as you are. We are consciously creating an environment where all people have an equal opportunity to succeed, where everyone feels included, and diversity is celebrated.
At Raybend, a division of Water-Tite Products, our innovative teams develop market leading technologies that bring peace of mind to homeowners across the US. Our connected technologies monitor and alert homeowners of potential hazards within the home.
About the Role:
IPS Corporation is seeking a Technical Services Representative (TSR) to support end users, installers, and distributors with product needs related to Wi-Fi connectivity, electrical product troubleshooting, and general technical inquiries. The ideal candidate is energized by solving complex problems, confident in their technical reasoning, and committed to protecting the safety and reliability of our customers' systems. Successful candidates will be those who take pride in delivering end-to-end solutions in multiple arenas.
Our TSRs are analytical, patient, and detail-driven. They investigate issues thoroughly and document root causes accurately. Tech Team reports to engineering and product development to drive continuous improvement. This role is critical in ensuring our connected products perform to specification while reducing customer effort and frustration.
Responsibilities:
  • Provide white-glove technical support via phone, email, and live chat for Wi-Fi smart home monitoring devices, including:
    • Network security protocols
    • Router table management
    • Router/mobile app configuration
    • Device setup across multiple operating systems
  • Interpret backend system data and deliver clear, actionable insights to end users and distributor partners.
  • Purchase order entry into JD Edwards E1 with high accuracy and attention to detail.
  • Use data analysis to assess long-term system stability and identify emerging product issues.
  • Follow technical manuals, documentation, and written work instructions.
  • Work directly with distributors, business owners, installers, and homeowners.
  • Process warranty claims and replacement orders in the company ERP system (JDE E1).
  • Maintain compliance with communication standards, policies, and customer privacy requirements.
  • Demonstrate a "go-the-extra-mile" mindset in a high-pressure, high-sales environment where customer peace of mind is paramount.

Skills:
  • Strong multitasking, prioritization, and time-management abilities.
  • Proven experience in technical support, technical customer service, or technical sales.
  • Ability to handle confidential and sensitive customer information appropriately.
  • Excellent phone communication, active listening, and customer-focused problem solving.
  • Familiarity with CRM systems (Salesforce, RingCentral preferred).
  • Comfort working with people of all backgrounds and technical skill levels.
  • Working knowledge of:
    • Wi-Fi security protocols
    • Router table management
    • Mobile devices across iOS/Android
  • Strong written and verbal communication skills.
  • Experience with Microsoft 365 preferred.
  • High school diploma required; technical school or college degree preferred.

This Job Is:
  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Work Remotely:
  • No

Physical Requirements:
Must have the ability to sit and stand for long periods. Must be able to lift and move items or boxes up to 30 pounds. Reasonable accommodations may be extended to enable individuals with disabilities to perform the essential functions.
We Offer
We're a rapidly growing midsized company with a customer-centric mentality operating fast and lean. We think big, embrace problem solving, and believe our proven business system gives us a competitive edge in the markets we play. Through experience in this role, mentoring and via formal instruction, we will grow your career and develop you based off your strengths and interests. A career with IPS Corporation will push you and challenge you, providing growth opportunities and the prospects to advance your career. If you are a driven performer, you will work with committed, like-minded people, giving you the support to reach your full potential.
  • Competitive Compensation Package
  • Insurance Benefits - Medical (Aetna), Dental (Delta Dental), Vision (Aetna Vision)
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Voluntary Benefits - Critical Illness, Hospital Indemnity, Accident
  • Basic Life insurance with dependent coverage optional
  • 401(k) with Company Match
  • Vacation and Sick Leave
  • Short-term & Long-term disability
  • Tuition assistance program
  • Employee assistance program
  • Professional Development Opportunities

The duties described above are indicative of the skills, knowledge, abilities and normal task assignments of this position. Additional duties requiring similar or lesser skills may be added anytime without the necessity for altering the description or reevaluating the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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