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Technical Services Manager Jobs in Jenison, MI (NOW HIRING)

EHTC

Tax Manager - Private Client Services

Ada, MI

Description EHTC is seeking a Tax Manager to join our Private Client Services team. This role is ... Review tax returns, workpapers, and related deliverables for technical accuracy, completeness, and ...

Socket.dev

Technical Project Manager

Grand Rapids, MI · On-site

$90 - $150/hr

We are seeking a seasoned Technical Project Manager to oversee and guide large service engagements, involving teams of 35-50 individuals. This role requires a balance of technical know-how ...

New

Pwc

Technical Program Manager

Grand Rapids, MI · On-site

$123K - $160K/yr

Our teams apply deep technical expertise and a strong service-oriented mindset to support the ... As a Technical Program Manager, you will engage in the dynamic world of software and product ...

Kiongroup

Technical Support Associate

Grand Rapids, MI · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Grand Rapids, MI · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

STS Technical Services

A&P Mechanics

Grand Rapids, MI · On-site

$30 - $38/hr

This position reports directly to the Station Manager, and works in close partnership with the ... technical documentation. * Use precision instruments and equipment to measure parts for wear, and ...

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All JobsTechnical Services JobsTechnical Services Manager JobsTechnical Services Manager Jobs in Jenison, MI

Technical Services Manager information

See Jenison, MI salary details

$56.5K

$106.2K

How much do technical services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical services manager in Jenison, MI is $102,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $105,300.00 per year, depending on experience, location, and employer.

What is the difference between Technical Services Manager vs Technical Support Specialist?

AspectTechnical Services ManagerTechnical Support Specialist
Required credentialsBachelor's degree in engineering, IT, or related field; certifications like PMP or ITILAssociate's or bachelor's degree; certifications like CompTIA or Microsoft Certified
Work environmentOversees teams, manages projects, interacts with clientsProvides technical assistance, troubleshooting, and customer support
Employer usageUsed in industries like IT, manufacturing, engineeringCommon in tech companies, telecom, and electronics
Search intentComparing managerial roles with technical support rolesUnderstanding support roles and certifications

The Technical Services Manager typically oversees technical teams, manages projects, and interacts with clients, requiring advanced certifications and leadership skills. In contrast, a Technical Support Specialist focuses on troubleshooting and assisting customers directly, often with specific technical certifications. Both roles are essential in technical industries but differ in scope, responsibilities, and career progression.

What is a Technical Services Manager?

A Technical Services Manager is a professional responsible for overseeing the delivery and support of technical services within an organization. They manage teams that provide maintenance, troubleshooting, and support for IT systems, equipment, or software. Their role often involves coordinating projects, ensuring service quality, and liaising between technical staff and clients or other departments. Technical Services Managers also play a key role in process improvement and may be involved in budgeting and resource allocation.

How does a Technical Services Manager typically collaborate with other departments to ensure seamless project delivery?

Technical Services Managers frequently work cross-functionally, coordinating with departments such as engineering, sales, and customer support to align technical solutions with client needs. They often act as a bridge between technical teams and non-technical stakeholders, translating requirements and ensuring everyone is on the same page. Effective collaboration may involve regular meetings, status updates, and joint problem-solving sessions to address challenges and keep projects on track. This collaborative approach is essential for meeting deadlines, maintaining quality standards, and delivering successful outcomes for clients.

What are the key skills and qualifications needed to thrive as a Technical Services Manager, and why are they important?

To excel as a Technical Services Manager, you need a solid background in engineering or IT, experience in project management, and a relevant degree or technical certification. Familiarity with IT service management tools (like ITIL), ticketing systems, and project management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help you manage teams and ensure client satisfaction. These competencies are crucial for delivering reliable technical support, optimizing team performance, and maintaining high service standards.
What cities near Jenison, MI are hiring for Technical Services Manager jobs? Cities near Jenison, MI with the most Technical Services Manager job openings:
Technical Services Manager jobs near you
Infographic showing various Technical Services Manager job openings in Jenison, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $102,318 per year, or $49.2 per hour.

Amazon Connect Manager, Technical Transformation

Deloitte

Grand Rapids, MI • On-site

$111K - $111K/yr

Full-time

Re-posted 17 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

Amazon Connect Manager, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams.  This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
  • Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement
  • Applicable cloud certification within AWS
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Amazon Connect Manager, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams.  This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
  • Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement
  • Applicable cloud certification within AWS
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

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