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Technical Service Lead Jobs (NOW HIRING)

Hiring Alert | Technical Service Owner Location: Portland, OR ( Remote ) Employment Type: Full-Time ... Lead and coordinate the delivery team, including day-to-day execution and delivery management.

Job Overview ADP is hiring a Lead Technical Service Advisor. In this role you will serve as the frontโ€‘line for solving client challenges, managing payroll support, training users, and ensuring high ...

Service Lead

Wixom, MI ยท On-site

$15.25 - $20.25/hr

By connecting service, production, and customer needs, the Service Lead helps improve response times, technical capabilities, and overall service quality. Primary Functions and Responsibilities

NY ยท On-site

$60 - $80/hr

Technical Service Job Type: Full Time Responsibilities * Prepare accurate takeoffs and quotations ... Maintain up-to-date information on subcontract material and labor pricing and lead times.

Technical Service Manager

Derry, NH ยท On-site

$117K - $117K/yr

Lead and coordinate all Technical Service and Applications Engineering activities in support of TPU and liquid polyurethane elastomer business growth objectives. * Provide technical leadership and ...

Technical Service Manager

Derry, NH

$117K - $117K/yr

Lead and coordinate all Technical Service and Applications Engineering activities in support of TPU and liquid polyurethane elastomer business growth objectives. * Provide technical leadership and ...

$90 - $130/hr

Team Leadership & Account Management Lead, mentor, and develop technical service engineers, building a high-performance customer-centric culture focused on execution speed and accuracy. * Manage ...

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Technical Service Lead information

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$30K

$156.3K

$206K

How much do technical service lead jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical service lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a technical service lead?

Technical Service Leads are professionals responsible for overseeing and managing technical support teams and ensuring the delivery of high-quality service to customers or end-users. They coordinate troubleshooting efforts, provide guidance to technicians, and act as a bridge between technical teams and management. Their role often includes managing service requests, implementing process improvements, and ensuring that service-level agreements are met. Technical Service Leads also play a key role in training staff and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical service lead?

To thrive as a Technical Service Lead, you need strong technical expertise in IT systems, troubleshooting, and service management, typically supported by a bachelor's degree in a related field and relevant experience. Familiarity with IT service management tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly required. Leadership, problem-solving, and excellent communication skills help in managing teams and delivering exceptional service to clients. These skills and qualities ensure efficient incident resolution, high team performance, and customer satisfaction in dynamic technical environments.

How does a technical service lead typically collaborate with cross-functional teams to resolve complex technical issues?

A Technical Service Lead often works closely with engineering, product management, customer support, and quality assurance teams to address and resolve technical challenges. This collaboration may involve leading troubleshooting sessions, coordinating root cause analyses, and facilitating communication between technical experts and non-technical stakeholders. Effective communication and project management skills are key, as the Lead must ensure that solutions are delivered efficiently and meet the needs of both customers and internal teams. Regular meetings and status updates are common to keep everyone aligned and progress transparent.

What is the difference between Technical Service Lead vs Technical Support Specialist?

AspectTechnical Service LeadTechnical Support Specialist
CredentialsRelevant technical certifications, experience in leadership rolesTechnical certifications, customer service skills
Work EnvironmentOversees technical teams, manages service projectsProvides direct support to customers, troubleshooting
Employer & Industry UsageUsed in service management, technical departmentsCommon in IT, tech companies, customer support
Search & Comparison IntentUnderstanding leadership roles in technical supportSeeking entry-level or support-focused roles

The Technical Service Lead typically manages technical teams and oversees service delivery, requiring leadership experience and certifications. In contrast, the Technical Support Specialist focuses on troubleshooting and assisting customers directly. Both roles are essential in technical industries but differ in responsibilities and scope.

More about Technical Service Lead jobs
Infographic showing various Technical Service Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Operations Lead - Sterile Drug Products

WuXi AppTec

Middletown, DE โ€ข On-site

$99K - $150K/yr

Other

Re-posted 11 days ago


Job description

We are seeking a highly experienced and detail-oriented Technical Operations Lead to join our Sterile Drug Product Engineering team. The Technical Service Lead will lead and oversee technical operations for a sterile injectable manufacturing facility. This role is responsible for supporting facility start-up activities, CQV execution, technical transfer, process implementation, and commercial product launch readiness. The position will serve as a key technical interface across Engineering, Manufacturing, Quality, Validation, and external vendors, clients, with future responsibility for building and leading a technical services team.

The ideal candidate will have strong hands-on experience with sterile injectable manufacturing processes, including aseptic filling, isolator technology, lyophilization, visual inspection, labeling, and packaging systems for vial, syringe, and cartridge presentations.

Technical Oversight
  • Provide technical leadership for sterile injectable manufacturing processes including vial, syringe, and cartridge filling operations.
  • Oversee equipment and process support for formulation, aseptic filling lines, isolators/RABS, lyophilizers, automatic visual inspection, labeling and packaging equipment.
  • Support process design, technology transfer, scale-up activities, and process optimization for new product introductions.
  • Collaborate between engineering, quality department, vendors and manufacturing teams during equipment commissioning, qualification, and start-up activities.
  • Lead technical investigations, troubleshooting efforts, and implementation of corrective/preventive actions related to manufacturing and process performance.
  • As member of global engineering team, strongly connecting and involving in DP global engineering projects planning and implementation.
Regulatory Compliance
  • Ensure manufacturing processes and technical operations comply with cGMP requirements, FDA, EU GMP Annex 1, and internal quality standards.
  • Review and approve technical documentation including protocols, reports, SOPs, batch records, change controls, and deviation investigations.
  • Support regulatory inspections, customer audits, and internal audits by serving as a technical subject matter expert.
  • Partner with Quality Assurance to maintain validated state and continuous compliance of sterile manufacturing systems.
  • Drive contamination control strategy implementation and support aseptic process simulation/media fill activities.
Project Management
  • Lead cross-functional technical transfer and product launch activities from development through commercial manufacturing.
  • Manage technical deliverables, planning, risk management, and vendor coordination for new equipment and manufacturing initiatives.
  • Support continuous improvement, and operational readiness initiatives within the sterile manufacturing facility.
  • Work closely with external equipment suppliers, consultants, and contract partners to ensure successful project execution.
Team Leadership
  • Build, mentor, and lead a high-performing technical services team as the organization grows.
  • Provide technical guidance and coaching to engineers, production technicians, and manufacturing support staff.
  • Foster strong cross-functional collaboration with Manufacturing, Quality, Engineering, Supply Chain, and Program Management teams.
  • Establish a culture of accountability, continuous improvement, technical excellence, and proactive problem solving.
  • Support resource planning, workload prioritization, and talent development to meet business and project objectives.

Required Qualifications:

  • Excellent written and verbal communication skills, with attention to detail and clarity.
  • Bachelorโ€™s or Masterโ€™s degree in engineering, Life Sciences, or related technical discipline.
  • Minimum of 8โ€“10 years of experience in the pharmaceutical or biotechnology industry.
  • Preferably at least 3 years in a supervisory or managerial role.
  • Deep understanding of cGMP requirements, risk-based approach, and global regulatory expectations.
  • Proven experience in startup or expansion of manufacturing facilities is highly preferred.

Preferred Qualifications:

  • Strong knowledge of current Good Manufacturing Practices (cGMP), regulatory guidelines (FDA, EMA, ICH), and industry standards.
  • Experience with sterile filling, lyophilization, automatic visual inspection is a plus.
  • Prior experience supporting regulatory inspections and audits.

The anticipated base salary for this opening is $99,000 to $150,000
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.