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Technical Service Lead Jobs (NOW HIRING)

Time Manufacturing Company

Service Lead

Woodway, TX · On-site

$14.25 - $18.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME ... This role acts as a technical and operational resource for technicians, assisting with ...

Apply Early

Time Manufacturing Company

Service Lead

New Caney, TX · On-site

$13.50 - $17.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME ... This role acts as a technical and operational resource for technicians, assisting with ...

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Noah Medical

Manager, Technical Service

$118K - $119K/yr

About The Team Noah Medical is recruiting for a Manager, Technical Service to lead the Field Service and Service Operations team. This individual is responsible for overseeing equipment installations ...

Time Manufacturing

Service Lead

Woodway, TX · On-site

$14.25 - $18.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME ... This role acts as a technical and operational resource for technicians, assisting with ...

Time Manufacturing Company

Service Lead

Haslet, TX · On-site

$15 - $19.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME ... This role acts as a technical and operational resource for technicians, assisting with ...

Apply Early

Kanadevia Inova

Group Leader Technical Service

RI · On-site

The Group Leader Technical Service is responsible for leading and scaling technical operations for ... Lead and guide the team by our company Leadership Principles, ensuring full engagement and ...

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Technical Service Lead information

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$30K

$156.3K

$206K

How much do technical service lead jobs pay per year?

As of Jul 2, 2026, the average yearly pay for technical service lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Service Lead typically collaborate with cross-functional teams to resolve complex technical issues?

A Technical Service Lead often works closely with engineering, product management, customer support, and quality assurance teams to address and resolve technical challenges. This collaboration may involve leading troubleshooting sessions, coordinating root cause analyses, and facilitating communication between technical experts and non-technical stakeholders. Effective communication and project management skills are key, as the Lead must ensure that solutions are delivered efficiently and meet the needs of both customers and internal teams. Regular meetings and status updates are common to keep everyone aligned and progress transparent.

What are Technical Service Leads?

Technical Service Leads are professionals responsible for overseeing and managing technical support teams and ensuring the delivery of high-quality service to customers or end-users. They coordinate troubleshooting efforts, provide guidance to technicians, and act as a bridge between technical teams and management. Their role often includes managing service requests, implementing process improvements, and ensuring that service-level agreements are met. Technical Service Leads also play a key role in training staff and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Service Lead, and why are they important?

To thrive as a Technical Service Lead, you need strong technical expertise in IT systems, troubleshooting, and service management, typically supported by a bachelor's degree in a related field and relevant experience. Familiarity with IT service management tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly required. Leadership, problem-solving, and excellent communication skills help in managing teams and delivering exceptional service to clients. These skills and qualities ensure efficient incident resolution, high team performance, and customer satisfaction in dynamic technical environments.

What is the difference between Technical Service Lead vs Technical Support Specialist?

AspectTechnical Service LeadTechnical Support Specialist
CredentialsRelevant technical certifications, experience in leadership rolesTechnical certifications, customer service skills
Work EnvironmentOversees technical teams, manages service projectsProvides direct support to customers, troubleshooting
Employer & Industry UsageUsed in service management, technical departmentsCommon in IT, tech companies, customer support
Search & Comparison IntentUnderstanding leadership roles in technical supportSeeking entry-level or support-focused roles

The Technical Service Lead typically manages technical teams and oversees service delivery, requiring leadership experience and certifications. In contrast, the Technical Support Specialist focuses on troubleshooting and assisting customers directly. Both roles are essential in technical industries but differ in responsibilities and scope.

What is a service lead job?

A service lead is responsible for overseeing technical support or service teams, ensuring customer issues are resolved efficiently and effectively. They coordinate service operations, provide technical guidance, and often require strong communication and problem-solving skills, along with relevant certifications or technical knowledge. The role typically involves managing service delivery, improving processes, and maintaining customer satisfaction.

What jobs pay 500,000 a year in the US?

High-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and certain senior technology executives can earn $500,000 or more annually. These positions often require extensive experience, advanced degrees, leadership skills, and sometimes performance-based bonuses or stock options.

How much do tech leads get paid?

Technical Service Leads typically earn between $80,000 and $130,000 annually, depending on experience, industry, and location. Senior or specialized roles with certifications and leadership responsibilities can command higher salaries, often exceeding $150,000.

What does a technical lead do?

A technical lead oversees technical teams and projects, providing guidance on design, development, and implementation of solutions. They coordinate between team members, ensure technical standards are met, and often have expertise in relevant tools and programming languages. The role requires strong communication skills and technical knowledge to deliver effective results within deadlines.
More about Technical Service Lead jobs
What job categories do people searching Technical Service Lead jobs look for? The top searched job categories for Technical Service Lead jobs are:
Technical Service Lead jobs near you
Infographic showing various Technical Service Lead job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Service Lead

Service Lead

Time Manufacturing Company

Woodway, TX • On-site

$14.25 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Be an early applicant

Job description


Job Title: Service Lead

Reports To: Sr. Service Manager

Location: Houston, Waco, Haslet

Company: TIME Manufacturing Company

Company Overview

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary

The Service Lead serves as the primary point of support and coordination for field service technicians, ensuring the delivery of safe, efficient, and high-quality service to customers. This role acts as a technical and operational resource for technicians, assisting with troubleshooting, work prioritization, training, process compliance, and communication between the field, customers, and management. The Service Lead helps drive service excellence, technician productivity, customer satisfaction, and continuous improvement initiatives across the service organization.

Key Responsibilities

  • Support and assist service technicians with daily technical issues.
  • Escalate and help resolve complex troubleshooting and repair challenges.
  • Guide technicians in diagnosing hydraulic, electrical, mechanical, and operational problems.
  • Foster a culture of safety, teamwork, accountability, and customer service.
  • Mentor and onboard new technicians.
  • Share technical knowledge and best practices across the team.
  • Coordinate workloads and support service scheduling and prioritization.
  • Ensure repairs, maintenance, and warranty work are completed on time.
  • Review work orders and service documentation for accuracy and compliance.
  • Monitor labor, parts usage, service reports, and customer records.
  • Help manage service backlog and respond to urgent customer needs.
  • Serve as a liaison between customers, technicians, parts, warranty, and management teams.
  • Support customer issue resolution and communicate service updates.
  • Help achieve service response and customer satisfaction goals.
  • Identify recurring equipment issues and support corrective actions.
  • Assist with service process improvements, training materials, and procedures.
  • Ensure compliance with OEM standards, company policies, and safety regulations.
  • Support incident investigations and corrective action efforts.
  • Maintain environmental, health, and safety compliance.

Qualifications

  • High school diploma or GED required.
  • Technical degree, vocational certification, or equivalent experience preferred.
  • 5+ years of service technician experience in heavy equipment, aerial lifts, vocational vehicles, manufacturing equipment, or related industries.
  • Leadership, mentoring, or team lead experience preferred.
  • Strong knowledge of hydraulic, electrical, mechanical, and control systems.
  • Proven troubleshooting and diagnostic skills.
  • Ability to lead and influence others without direct supervisory authority.
  • Strong communication, organization, and time management skills.
  • Proficiency with service management systems, work orders, and Microsoft Office.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong commitment to safety, quality, and customer satisfaction.


Physical Requirements

  • Ability to lift up to 50 pounds occasionally.
  • Ability to stand, walk, bend, climb, and work in industrial and field environments.
  • Ability to travel as required to support technicians and customer locations.


Leadership Expectations

  • Demonstrate Time Manufacturing's core values and leadership behaviors.
  • Foster collaboration across departments.
  • Lead by example in safety, quality, integrity, and customer service.
  • Support the Senior Service Manager in achieving operational goals and developing a high-performing service organization.


Core Benefits

  • Competitive salary
  • Comprehensive health, dental, and vision insurance plans
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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