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Technical Service Lead Jobs (NOW HIRING)

Kanadevia Inova

Group Leader Technical Service

RI · On-site

The Group Leader Technical Service is responsible for leading and scaling technical operations for ... Lead and guide the team by our company Leadership Principles, ensuring full engagement and ...

Manufacturer

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Printing Technical Service Representative

Omaha, NE · On-site

$75K - $105K/yr

The Technical Service Manager leads the technical interface between my client and key customers in ... lead customer facing technical engagements and manage technical projects independently.

Noah Medical

Manager, Technical Service

$118K - $119K/yr

About The Team Noah Medical is recruiting for a Manager, Technical Service to lead the Field Service and Service Operations team. This individual is responsible for overseeing equipment installations ...

Ksb

Technical Service Coordinator

Thomson, GA · On-site

Technical Service Coordinator GIW Industries Inc. JOB TITLE: Technical Service Coordinator ... lead in the disassembly/assembly of various rotating equipment in accordance to the correct ...

Baker Distributing

Technical Service Advisor

Mobile, AL · Remote

$118K - $119K/yr

Job Summary A Technical Service Advisor will provide superior support to the HVAC dealer, therefore ... Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending ...

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Technical Service Lead information

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$30K

$156.3K

$206K

How much do technical service lead jobs pay per year?

As of Jun 10, 2026, the average yearly pay for technical service lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Service Lead typically collaborate with cross-functional teams to resolve complex technical issues?

A Technical Service Lead often works closely with engineering, product management, customer support, and quality assurance teams to address and resolve technical challenges. This collaboration may involve leading troubleshooting sessions, coordinating root cause analyses, and facilitating communication between technical experts and non-technical stakeholders. Effective communication and project management skills are key, as the Lead must ensure that solutions are delivered efficiently and meet the needs of both customers and internal teams. Regular meetings and status updates are common to keep everyone aligned and progress transparent.

What are Technical Service Leads?

Technical Service Leads are professionals responsible for overseeing and managing technical support teams and ensuring the delivery of high-quality service to customers or end-users. They coordinate troubleshooting efforts, provide guidance to technicians, and act as a bridge between technical teams and management. Their role often includes managing service requests, implementing process improvements, and ensuring that service-level agreements are met. Technical Service Leads also play a key role in training staff and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Service Lead, and why are they important?

To thrive as a Technical Service Lead, you need strong technical expertise in IT systems, troubleshooting, and service management, typically supported by a bachelor's degree in a related field and relevant experience. Familiarity with IT service management tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly required. Leadership, problem-solving, and excellent communication skills help in managing teams and delivering exceptional service to clients. These skills and qualities ensure efficient incident resolution, high team performance, and customer satisfaction in dynamic technical environments.

What is the difference between Technical Service Lead vs Technical Support Specialist?

AspectTechnical Service LeadTechnical Support Specialist
CredentialsRelevant technical certifications, experience in leadership rolesTechnical certifications, customer service skills
Work EnvironmentOversees technical teams, manages service projectsProvides direct support to customers, troubleshooting
Employer & Industry UsageUsed in service management, technical departmentsCommon in IT, tech companies, customer support
Search & Comparison IntentUnderstanding leadership roles in technical supportSeeking entry-level or support-focused roles

The Technical Service Lead typically manages technical teams and oversees service delivery, requiring leadership experience and certifications. In contrast, the Technical Support Specialist focuses on troubleshooting and assisting customers directly. Both roles are essential in technical industries but differ in responsibilities and scope.

What is the salary of a technical lead?

The salary of a Technical Service Lead typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles with specialized skills or certifications may earn higher compensation, and some positions include bonuses or performance incentives.
More about Technical Service Lead jobs
What job categories do people searching Technical Service Lead jobs look for? The top searched job categories for Technical Service Lead jobs are:
Technical Service Lead jobs near you

Group Leader Technical Service

Kanadevia Inova

RI • On-site

Full-time

Posted 21 days ago

Job description

Company Description
Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant.
Job Description
The Group Leader Technical Service is responsible for leading and scaling technical operations for mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works within a designated region and, when applicable, supporting other regions as a competence center. This role provides strategic and operational leadership in the areas of technical design, equipment readiness, and site technical support.
The role manages multidisciplinary technical teams (Project Technical Support, Technical Design, Equipment Specialists) and is accountable for driving technical execution quality, cost efficiency, and QHSE compliance. This leader collaborates cross-functionally to improve customer satisfaction, secure repeat business, and foster continuous improvement in technical performance and team development.
Key Responsibilities:
Department Leadership, Strategy & Personnel Management:
  • Provide overall leadership for the Technical Service department by aligning daily operations with the company's strategic goals.
  • Recruit, train, and mentor a high-performing technical teams across design, equipment, and project support domains, fostering a culture of accountability, motivation, and continuous improvement.
  • Manage and develop manpower, including project technical support specialists, technical design specialists, equipment specialists, ensuring that employees' qualifications and competencies match departmental tasks.
  • Develop and manage core competencies and areas of technical expertise as a regional competence center.
  • Support strategic bids, contributing to technical solutioning and risk management for complex tenders.
  • Define and execute the technical service strategy to accompany the business strategy, driving expansion into new accounts, industries, and technologies.
  • Work closely with Account Management, Field Service and customers technical departments to support on technical matters and ensure additional works, long-term partnerships and contract renewals.
  • Collaborate closely with the Regional Service Center (RSC) leadership team and other RSCs as competence center to optimize technical execution strategies and account retention efforts.
  • Lead and guide the team by our company Leadership Principles, ensuring full engagement and commitment.

Financial, Operational Oversight:
  • Assume responsibility for the overall budget of the Technical Service operations, including investment planning, and operational expenses.
  • Optimize design hours, equipment costs, and technical project outcomes to enhance profitability.
  • Design cost-effective technical solutions, on-time and on-quality, to optimize service execution.
  • Lead management of design services suppliers, including suppliers evaluations and contract negotiations, management of return of experience.
  • Support tendering activities for complex technical projects.
  • Ensure the efficient technical execution of category 4 & 5 service projects, coordinating closely with Account Management, Field Service, WtX BL and Global Pools, and contributing to the improvement of margin at project termination.
  • Leverage return of experience (ROE) from sites/customer feedback to drive standardization , continuous improvement and operational excellence.

Compliance & Collaboration:
  • Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
  • Work closely with Account Management, Field Service, other RSCs, BL WtX, BL Spare Parts, Pools and Support Functions to drive synergies and cross-functional alignment.
  • Establish and refine technical management processes and tools, ensuring efficiency and improvement.
  • Willingness to travel within the designated region to support key service projects, and internationally for supporting other regions as a competence center within its area of expertise.

Qualifications
Qualifications & Experiences:
  • Master's degree in Mechanical, Electrical, or Technical Engineering (or equivalent) is preferred.
  • Alternatively long-term and profound professional experience in the field in combination with an appropriate technical background and vocational job
  • 10+ years' experience in technical leadership, engineering management, or related roles, ideally within Power Plants, Waste-to-Energy, or Industrial Service sectors.
  • Proven track record in managing a technical department, executing strategic action plans, and achieving performance targets.
  • Experience with budgeting, resource planning, and process optimization.
  • Experience with design processes and equipment management related to service tendering and project execution.
  • Experience in working in a matrix organization.
  • Advanced IT proficiency in business applications, field service management tools.
  • Fluent in the local language and English, another language is a plus.

Personal Attributes:
  • Strong awareness of QHSE (Quality, Health, Safety, and Environment) protocols and commitment to safe work practices.
  • Strong leadership and decision-making skills with a solution-oriented mindset.
  • Excellent communication, interpersonal, and conflict-resolution abilities.
  • Highly organized, proactive, and detail oriented.
  • Adaptable and capable of managing multiple priorities in a dynamic environment.
  • Committed to operational excellence and continuous improvement.
  • Willingness to travel to site occasionally, within the designated region and internationally.

Additional Information
We Offer:
  • Responsible challenge with diversified field of activity
  • Team-oriented working atmosphere in an international Company
  • Personal development opportunities through own Inova Academy
  • Opportunity to gain an insight into various technical disciplines
  • Excellent employment conditions
  • Attractive working place (central, good transport links)
  • Modern infrastructure

Physical Demands:
  • Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Working Conditions:
  • Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.

Statement regarding individuals with disabilities:
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization.
Statement regarding Equal Employment Opportunity
Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance.
Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

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