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Technical Service Lead Jobs (NOW HIRING)

Assa Abloy

Technical Service Manager

Wyomissing, PA · On-site

$111K - $111K/yr

Proven ability to lead, coach, and develop high-performing technical service teams * Strong performance management skills, including driving accountability to service levels (SLAs) and quality ...

ASSA ABLOY

Technical Service Manager

Wyomissing, PA · On-site

$111K - $111K/yr

Proven ability to lead, coach, and develop high-performing technical service teams * Strong performance management skills, including driving accountability to service levels (SLAs) and quality ...

Komatsu

Technical Service Representative

Mesa, AZ · On-site

Technical Service Representative Posting Start Date: 3/5/26 Job Location (Short): Mesa, Arizona ... Lead issue resolution teams in the field to effectively research, document and review Product ...

ConsignMed

Technical Service Rep.

Atlanta, GA · On-site

Provide technical, educational and sales support to assist the district in meeting Neuromodulation ... lead for extended periods of time while in theOR • Frequently required to us e hands to finger ...

TIME Manufacturing Company, Inc.

Service Lead

Haslet, TX · On-site

$15 - $19.75/hr

Service Lead The Service Lead serves as the primary point of support and coordination for field ... This role acts as a technical and operational resource for technicians, assisting with ...

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... Prepare, organize, and lead customer site visits for technical reviews and data updates. This ...

Power Test, LLC

Technical Support Lead

Sussex, WI · On-site

About the Role The Technical Support Lead plays a dual role as both the voice of the customer and the engine behind post-sale technical service revenue. This high-impact position leads Power Test ...

Senske Services

Service Lead

Kennebunkport, ME

$30 - $34/hr

Lawn Care Service Lead - Arundel, ME Lead the Field. Support the Team. Set the Standard. Are you an ... Technical knowledge with the ability to obtain an Applicator's License within 30 days of hire

Senske Services

Service Lead

Kennebunkport, ME

$30 - $34/hr

Lawn Care Service Lead - Arundel, ME Lead the Field. Support the Team. Set the Standard. Are you an ... Technical knowledge with the ability to obtain an Applicator's License within 30 days of hire

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Restek Corporation

Manager of Technical Service

Bellefonte, PA · On-site

$109K - $110K/yr

Lead a global team that turns complex science into exceptional customer experiences -- and shapes the future of technical support at Restek. At Restek, technical service isn't a support function ...

Apply Early

Senske Services

Service Lead

Kennebunkport, ME · On-site

$30 - $34/hr

Lawn Care Service Lead - Arundel, ME Lead the Field. Support the Team. Set the Standard. Are you an ... Technical knowledge with the ability to obtain an Applicator's License within 30 days of hire

Ksb

Technical Service Coordinator

Grovetown, GA · On-site

Technical Service Coordinator GIW Industries Inc. JOB TITLE: Technical Service Coordinator ... lead in the disassembly/assembly of various rotating equipment in accordance to the correct ...

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Technical Service Lead information

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$30K

$156.3K

$206K

How much do technical service lead jobs pay per year?

As of Jul 2, 2026, the average yearly pay for technical service lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Service Lead typically collaborate with cross-functional teams to resolve complex technical issues?

A Technical Service Lead often works closely with engineering, product management, customer support, and quality assurance teams to address and resolve technical challenges. This collaboration may involve leading troubleshooting sessions, coordinating root cause analyses, and facilitating communication between technical experts and non-technical stakeholders. Effective communication and project management skills are key, as the Lead must ensure that solutions are delivered efficiently and meet the needs of both customers and internal teams. Regular meetings and status updates are common to keep everyone aligned and progress transparent.

What are Technical Service Leads?

Technical Service Leads are professionals responsible for overseeing and managing technical support teams and ensuring the delivery of high-quality service to customers or end-users. They coordinate troubleshooting efforts, provide guidance to technicians, and act as a bridge between technical teams and management. Their role often includes managing service requests, implementing process improvements, and ensuring that service-level agreements are met. Technical Service Leads also play a key role in training staff and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Service Lead, and why are they important?

To thrive as a Technical Service Lead, you need strong technical expertise in IT systems, troubleshooting, and service management, typically supported by a bachelor's degree in a related field and relevant experience. Familiarity with IT service management tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly required. Leadership, problem-solving, and excellent communication skills help in managing teams and delivering exceptional service to clients. These skills and qualities ensure efficient incident resolution, high team performance, and customer satisfaction in dynamic technical environments.

What is the difference between Technical Service Lead vs Technical Support Specialist?

AspectTechnical Service LeadTechnical Support Specialist
CredentialsRelevant technical certifications, experience in leadership rolesTechnical certifications, customer service skills
Work EnvironmentOversees technical teams, manages service projectsProvides direct support to customers, troubleshooting
Employer & Industry UsageUsed in service management, technical departmentsCommon in IT, tech companies, customer support
Search & Comparison IntentUnderstanding leadership roles in technical supportSeeking entry-level or support-focused roles

The Technical Service Lead typically manages technical teams and oversees service delivery, requiring leadership experience and certifications. In contrast, the Technical Support Specialist focuses on troubleshooting and assisting customers directly. Both roles are essential in technical industries but differ in responsibilities and scope.

What is a service lead job?

A service lead is responsible for overseeing technical support or service teams, ensuring customer issues are resolved efficiently and effectively. They coordinate service operations, provide technical guidance, and often require strong communication and problem-solving skills, along with relevant certifications or technical knowledge. The role typically involves managing service delivery, improving processes, and maintaining customer satisfaction.

What jobs pay 500,000 a year in the US?

High-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and certain senior technology executives can earn $500,000 or more annually. These positions often require extensive experience, advanced degrees, leadership skills, and sometimes performance-based bonuses or stock options.

How much do tech leads get paid?

Technical Service Leads typically earn between $80,000 and $130,000 annually, depending on experience, industry, and location. Senior or specialized roles with certifications and leadership responsibilities can command higher salaries, often exceeding $150,000.

What does a technical lead do?

A technical lead oversees technical teams and projects, providing guidance on design, development, and implementation of solutions. They coordinate between team members, ensure technical standards are met, and often have expertise in relevant tools and programming languages. The role requires strong communication skills and technical knowledge to deliver effective results within deadlines.
More about Technical Service Lead jobs
What job categories do people searching Technical Service Lead jobs look for? The top searched job categories for Technical Service Lead jobs are:
Technical Service Lead jobs near you
Infographic showing various Technical Service Lead job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Service Manager

Assa Abloy

Wyomissing, PA • On-site

$111K - $111K/yr

Full-time

Posted 10 days ago

Job description

Job Summary
The Technical Service Manager is responsible for leading the delivery of high-touch, expert-level technical support for a premium luxury hardware brand. This role oversees technical operations, escalations, and product expertise while ensuring service levels and performance standards are consistently achieved across all customer interaction channels. This role partners cross-functionally with Engineering, Product Management, Sales, Quality, and Marketing to resolve complex issues, influence product improvements, and support successful product launches, while driving operational excellence and customer satisfaction.
Primary Duties and Responsibilities
(40%) Service Level Management & Operational Performance
  • Own and manage service levels (SLAs) across phone, email, chat, and case management channels
  • Monitor daily/weekly/monthly performance for response time, resolution time, and backlog levels
  • Drive improvements in queue health, staffing alignment, and workload balancing
  • Provide performance reporting and actionable insights to leadership

(20%) Team Leadership & Development
  • Serve as the highest-level escalation point for complex technical issues
  • Oversee Tier II/III support processes to ensure timely and accurate resolutions
  • Define troubleshooting standards for installation, repair, and product application
  • Partner with Engineering and Quality to resolve root causes and systemic issues

(20%) Product Knowledge & Training Strategy
  • Develop and execute technical training for customer care, sales, and partners
  • Maintain product knowledge resources and documentation
  • Ensure team expertise across mechanical, electronic, and smart hardware solutions

(20%) Cross-Functional Collaboration & Sales Support
  • Own and maintain technical documentation, troubleshooting guides, and escalation workflows
  • Analyze trends in escalations to identify root causes and recommend improvements
  • Provide technical consultation for field sales and partners
  • Serve as a subject matter expert for luxury hardware solutions and product selection in high end / complex applications

Education and Experience Profile
  • 5-8+ years of experience in technical support, customer service, or product-focused roles
  • 2-4+ years of leadership experience (supervisor, lead, or manager level) with direct responsibility for team performance and outcomes
  • Proven experience managing technical escalations and complex customer issues
  • Experience working with mechanical and/or electronic hardware products preferred
  • Demonstrated ownership of service levels, queue performance, or operational metrics in a contact center or service environment

Required Skills
  • Advanced troubleshooting and problem-solving capabilities across mechanical and electronic hardware systems
  • Strong understanding of product applications, installation processes, and technical diagnostics
  • Ability to manage and resolve complex technical escalations with sound judgment and accuracy
  • Proficiency in CRM platforms (Salesforce preferred) and service management tools
  • Proven ability to lead, coach, and develop high-performing technical service teams
  • Strong performance management skills, including driving accountability to service levels (SLAs) and quality standards
  • Ability to prioritize, delegate, and manage multiple workflows in a fast-paced environment
  • Experience building a culture of continuous improvement and operational excellence

Work Environment
  • Fast-paced, customer-focused environment with high visibility across the business
  • Regular interaction with internal teams, external partners, and customers
  • May require occasional travel for training, product launches, or field support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
ASSA ABLOY is an Equal Employment Opportunity employer.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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