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Technical Operations Assistant Jobs in Toronto, ON

HPI Canada

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Operations & Office Coordinator

Mississauga, ON · On-site

CA$52K - CA$58K/yr

Provide professional customer support and communication via phone and email. * Assist sales and ... Technical Skills * Strong proficiency in Microsoft Office (particularly Excel for tracking data and ...

DMC Recruitment

Operations Manager

Richmond Hill, ON

$80K - $100K/yr

Operations Manager Construction - Glazing Greater Toronto Area $80,000-100,000 base salary ... Provide hands-on support to installers and assist with resolving technical or installation ...

Cushman & Wakefield

Operations Supervisor

Hamilton, ON · On-site

CA$68K/yr

Provide hands on training and technical expertise to supervised staff for basic troubleshooting and ... Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing ...

Cushman & Wakefield

Operations Supervisor

Hamilton, ON · On-site

CA$68K/yr

Provide hands on training and technical expertise to supervised staff for basic troubleshooting and ... Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing ...

Cushman & Wakefield

Operations Supervisor

Hamilton, ON · On-site

CA$68K/yr

Provide hands on training and technical expertise to supervised staff for basic troubleshooting and ... Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing ...

Cushman & Wakefield

Operations Supervisor

Hamilton, ON · On-site

CA$68K/yr

Provide hands on training and technical expertise to supervised staff for basic troubleshooting and ... Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing ...

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Technical Operations Assistant information

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What is a technical operations assistant's salary?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Salaries often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Technical Operations jobs in Toronto, ON?

The most popular types of Technical Operations jobs in Toronto, ON are:

What job categories do people searching Technical Operations Assistant jobs in Toronto, ON look for?

The top searched job categories for Technical Operations Assistant jobs in Toronto, ON are:

Technical Operations Assistant jobs near you
Infographic showing various Technical Operations Assistant job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Customer Service & Technical Support Representative

DBNC Group

Toronto, ON

CA$20/hr

Full-time

Re-posted 20 days ago

Job description

About Bid13

Bid13 is an online storage auction platform connecting buyers with storage facilities across Canada. We operate in a fast-paced, sales-driven environment where customer experience, responsiveness, and system reliability are critical.

As we continue to grow, we’re looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our platform.

This role is ideal for someone who enjoys solving problems, working with technology, and supporting both customers and internal teams in a dynamic environment.

The Role

As a Customer Service & Technical Support Representative, you’ll act as a key partner to our Sales team while serving as a frontline resource for customer and technical inquiries.

You’ll handle customer communication, support platform-related issues, and ensure our systems and data are accurate and running smoothly. This role blends customer service, sales support, and hands-on technical troubleshooting.

Success in this role requires strong communication skills, attention to detail, and the ability to quickly understand and navigate systems.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and ticketing systems in a professional and timely manner
  • Troubleshoot platform-related issues (login problems, account access, bidding issues, payment errors, etc.)
  • Guide customers through system functionality and resolve usability questions
  • Escalate technical issues to the appropriate internal teams while clearly documenting findings
  • Support the Sales team with administrative tasks including data entry, account updates, follow-ups, and documentation
  • Maintain accurate records in CRM and internal systems
Why Join Bid13
  • Hands-on training and mentorship provided
  • Exposure to sales operations and technical support in a growing tech-enabled SaaS business
  • Supportive, team-oriented work environment
  • Opportunity to learn and grow within a scaling company
  • Pay is $20/Hour that will increase to $22 after probation

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.