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Technical Operations Assistant Jobs in Iowa (NOW HIRING)

BAE Systems

Technical Co-Op 2

Cedar Rapids, IA · On-site

$42K - $57K/yr

... * Assist the engineering and operations support team with factory layout and process flow ... Must be pursuing a 4-year technical, engineering, operations, or supply chain management degree

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Technical Operations Assistant information

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

How much does a technical operations assistant get paid?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What are the most commonly searched types of Technical Operations jobs in Iowa? The most popular types of Technical Operations jobs in Iowa are:
What are popular job titles related to Technical Operations Assistant jobs in Iowa? For Technical Operations Assistant jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Technical Operations Assistant jobs in Iowa look for? The top searched job categories for Technical Operations Assistant jobs in Iowa are:
What cities in Iowa are hiring for Technical Operations Assistant jobs? Cities in Iowa with the most Technical Operations Assistant job openings:
Technical Operations Assistant jobs near you

Technical Support Specialist

Dynamic Campus Solutions Inc.

Mount Vernon, IA

Full-time

Posted 27 days ago

Job description

Technical Support Specialist | Cornell College | Mount Vernon, IA 
At our partner institution at Cornell College 
The Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user’s inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively. 
Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.  
Duties and Responsibilities: 
  • Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance. 
  • Maintain and develop documentation relative to hardware and software inventory. 
  • Work with users to analyze, troubleshoot, and repair computer hardware and software. 
  • Assist users with the use of supported hardware, software and peripherals. 
  • Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment. 
  • Assist with projects and maintenance. 
  • Provide support for printer and copier related issues. 
  • Attend and actively participate in regular team meetings. 
  • Review, input, and update service tickets from the centralized ticketing system. 
  • Knowledge of troubleshooting procedures and good analytical skills. 
  • Proficient in all skills, policies, procedures and protocol required to complete assigned tasks. 
  • Keep abreast of industry technologies to enhance technical skills.  
  • Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed. 
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills. 
Other duties as assigned. 
Requirements: 
  • Minimum Associates degree in Information Technology or equivalent experience.
  • Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills. 
  • Basic experience with network equipment and troubleshooting is a plus.  
  • Ability to adjust work schedule to business needs 
  • Must be able to lift 50 lbs. as need to move equipment across the campus environment 
  • Must be able to sit long periods at a time and or stand long periods at a time 
  • Ability to absorb and retain information quickly. 
  • Ability to present information in a user-friendly language. 
  • Self-motivated and directed. 
  • Ability to effectively prioritize and execute tasks. 
  • Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility. 

Dynamic Campus Core Values 
BE A: 
Servant Leader 
Team Player 
Accountable  
Act with the highest integrity  
Provide excellent customer service 
Find solutions not problems 

Apply