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Remote Comcast Network Operations Center Jobs in Iowa

ADDSOURCE

Endpoint Detection & Response

Des Moines, IA · Remote

The State of Iowa is seeking an experienced Security Operations Center (SOC) Analyst with strong ... remote position. Required Experience: Hands on experience working with Endpoint Detection and ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

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Remote Comcast Network Operations Center information

What is the difference between Remote Comcast Network Operations Center vs Remote Comcast Customer Support Specialist?

AspectRemote Comcast Network Operations CenterRemote Comcast Customer Support Specialist
Required CredentialsNetwork certifications (e.g., CCNA), technical knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical operations center, network monitoringCustomer service calls, chat support
Employer & Industry UsageTelecommunications, network managementTelecommunications, customer service
Common Search & Comparison IntentTechnical roles, network operationsCustomer support, service roles

The Remote Comcast Network Operations Center role focuses on maintaining and monitoring network infrastructure, requiring technical certifications and working in a technical environment. In contrast, the Remote Comcast Customer Support Specialist handles customer inquiries, emphasizing communication skills and customer service. Both roles are essential in the telecommunications industry but serve different functions within Comcast's operations.

What are the most commonly searched types of Comcast Network Operations Center jobs in Iowa? The most popular types of Comcast Network Operations Center jobs in Iowa are:
What are popular job titles related to Remote Comcast Network Operations Center jobs in Iowa? For Remote Comcast Network Operations Center jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Comcast Network Operations Center jobs in Iowa look for? The top searched job categories for Remote Comcast Network Operations Center jobs in Iowa are:
What cities in Iowa are hiring for Remote Comcast Network Operations Center jobs? Cities in Iowa with the most Remote Comcast Network Operations Center job openings:
Remote Comcast Network Operations Center jobs near you
Endpoint Detection & Response

Endpoint Detection & Response

ADDSOURCE

Des Moines, IA • Remote

Other

Posted 4 days ago

Job description

Job Title: Endpoint Detection & Response

Location: Des Moines, IA

Position Summary:
The State of Iowa is seeking an experienced Security Operations Center (SOC) Analyst with strong expertise in Endpoint Detection and Response (EDR) tools and cyber security incident handling. The ideal candidate will thrive in a fast paced environment with aggressive timelines and will be responsible for monitoring, analyzing, and responding to events and alerts supporting statewide IT systems. This is a remote position.

Required Experience:
Hands on experience working with Endpoint Detection and Response (EDR) tools
Experience responding to, and analyzing, cyber security events and incidents
Experience working with Crowdstrike, or comparable EDR tool
Ability to work in high pressure, fast paced environments

Experience working with CrowdStrike or comparable EDR tool

Responsibilities:
Provide security monitoring and response efforts for, and in coordination with, the Security Operations Center (SOC)
Lead outreach and coordination with statewide partners, including County, Municipal, and educational entities

Strong communication, reporting, and documentation abilities

Monitor, analyze, and respond to cyber-security events, alerts, and incidents affecting State of Iowa IT systems
Take appropriate actions to protect IT assets from potential incidents and threats
Document and report changes, trends, and implications related to evolving cyber-security tools, systems, and solutions
Follow SOC processes and assist ISD Security Engineers and OCIO support teams during alerts, events, and incidents
Submit new events and update existing events within the SOC ticketing system
Provide phone and email support to state agencies and participating partners during alerts, events, and incidents
Provide off hours or ad hoc shift support as required

Proven ability to collaborate effectively with partners across varying technical backgrounds
Capability to perform Tier 1 troubleshooting, including log collection, documentation review, and appropriate escalation
Maintain up to date knowledge on relevant cyber-security technologies and tools
Support Tier 1 SOC Analysts in triaging cyber-security events, alerts, and incidents
Follow detailed operational procedures to analyze, escalate, and support remediation of critical security incidents
Assist with SOC metrics, reporting, and communications
Support incident response activities up to the preliminary forensics stage
Monitor EDR tools and perform initial assessment and data gathering for alerts.

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