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Endpoint Manager Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Asset & Endpoint Management * Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Asset & Endpoint Management * Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.

nLeague

Field Services Support

Cedar Rapids, IA · On-site

Endpoint Management & Automation (25%) * Manage and maintain local computer hardware, including peripherals and specialized site equipment. * Ensure all systems remain secure and functional through ...

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

IT Manager A growing healthcare organization is seeking a full-time IT Manager to oversee day-to ... Support network, infrastructure, and endpoint performance * Troubleshoot technical issues across ...

FIT Midwest

Engineer

Des Moines, IA · On-site

Experience with endpoint management, desktop support, hardware troubleshooting, and user support. * Experience using Professional Services Automation (PSA) and Remote Monitoring & Management (RMM ...

FIT Solutions

Engineer

Des Moines, IA · On-site

$70K - $80K/yr

Experience with endpoint management, desktop support, hardware troubleshooting, and user support. * Experience using Professional Services Automation (PSA) and Remote Monitoring & Management (RMM ...

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All JobsEndpoint JobsEndpoint Manager JobsEndpoint Manager Jobs in Iowa

Endpoint Manager information

See Iowa salary details

$21.6K

$57.6K

$96.3K

How much do endpoint manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for endpoint manager in Iowa is $57,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by endpoint managers when deploying and maintaining device security policies across a diverse enterprise environment?

Endpoint Managers often encounter challenges such as ensuring consistent policy enforcement across multiple operating systems and device types, managing large-scale deployments without disrupting end-user productivity, and staying updated with evolving security threats. Coordinating with IT teams to troubleshoot issues and communicate changes effectively is crucial. Additionally, balancing security requirements with user experience, especially in remote or hybrid work settings, requires careful planning and ongoing collaboration with stakeholders.

What are the key skills and qualifications needed to thrive as an endpoint manager?

To thrive as an Endpoint Manager, you need strong knowledge of endpoint security, device management, and IT infrastructure, often supported by a degree in computer science or related certifications like Microsoft Endpoint Manager or CompTIA Security+. Familiarity with tools such as Microsoft Intune, SCCM, or JAMF is crucial for managing and securing diverse endpoints across an organization. Excellent problem-solving abilities, communication skills, and attention to detail help ensure smooth operations and effective collaboration with IT teams. These competencies are vital for safeguarding organizational data, minimizing downtime, and maintaining compliance in complex IT environments.

What is the difference between Endpoint Manager vs System Administrator?

AspectEndpoint ManagerSystem Administrator
Primary RoleManage and secure endpoints like devices and mobile assetsMaintain and support overall IT infrastructure and networks
CertificationsCompTIA Security+, Microsoft Endpoint Manager certificationsCompTIA Network+, Cisco CCNA, Microsoft Certified Systems Administrator
Work EnvironmentTypically in IT support, security teams, or device management rolesIT departments, data centers, network operations
Industry UsageCommon in organizations with large device fleets and mobile device management needsWidespread across all industries managing overall IT systems

Endpoint Managers focus on managing and securing devices and endpoints, while System Administrators oversee broader IT infrastructure and network systems. Both roles are essential in maintaining organizational IT health but differ in scope and specialization.

What is an endpoint manager?

An Endpoint Manager is a professional responsible for overseeing and maintaining the security, configuration, and management of endpoint devices such as laptops, desktops, mobile phones, and tablets within an organization. They use specialized software tools to deploy updates, enforce security policies, monitor device compliance, and troubleshoot issues. Endpoint Managers play a critical role in protecting company data and ensuring devices are operating efficiently while minimizing security risks.
What are popular job titles related to Endpoint Manager jobs in Iowa? For Endpoint Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Endpoint Manager jobs in Iowa look for? The top searched job categories for Endpoint Manager jobs in Iowa are:
Endpoint Manager jobs near you
Infographic showing various Endpoint Manager job openings in Iowa as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,625 per year, or $27.7 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 9 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition Summary
The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like - First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional Information
CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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