Technical Operations Assistant Jobs in Connecticut

State / Region / Province

Arizona, Connecticut, Indiana, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Technical Skills 1

Technical Skills 2

Technology|Workday|Workday Technical

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting‑edge Oracle solutions.

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands‑on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross‑functional teams and do software integration.

• Experience in Workday Financial Management.
• Experience in Workday technical.
• Relevant experience in implementation, roll out, upgrade and support projects related to Workday HCM / Finance applications.
• Proficient in implementing IT/business solution in Workday HCM building integrations, reports, customization of business process utilizing native Workday tools.
• Proficient in running reports to detect changes in the system from time to time.
• Proficient in performance tuning of reports and Integration codes.
• Hands‑on experience in Workday technologies - Enterprise Interface Builder (EIB), Advanced Report Writer, Cloud Connect (PICOF, PECI, CCW, CCB), Business Process Framework, Configurable Security, Calculated Fields, custom fields, XML/XSLT, Studio, BIRT Reporting & data analytics.
• Understanding of Workday Finance, Time and Absence module.
• Able to translate business requirements to technical solutions.
• Experience in Workday production support, including but not limited to researching, and resolving system problems, unexpected results or process flaws. Recommend solutions or alternate methods to meet business objectives.
• Experience in troubleshooting data issues / corrections, Workday Reporting and Analytics and Security configs and changes.
• Develop and document technical specifications, develop test conditions, conduct acceptance testing, and implement solutions.
• Ability to troubleshoot issues and processes and aggressively drive toward resolutions.
• Experience in HCM Modules (Core HR, Compensation, Recruitment, Benefits, Payroll etc).
• Knowledgeable in Agile, Waterfall, and DevOps methodologies.
• Identifying and addressing client needs, building solid relationships with clients communicating with the client in an organized and knowledgeable manner.
• Candidate should be proficient in all the delivered HCM processes and reports, suggest best practices.

• Experience in working in teams on large and complex ERP projects.
• Knowledge and experience with full SDLC and support lifecycle including experience in testing process across the project phases.
• Understanding of integrations and data flows with third‑party systems.
• Leadership and understanding of Agile techniques desirable (e.g. BDD, TDD).
• Understanding of the end‑to‑end software development lifecycle (SDLC), with a focus on transitioning to Agile methodologies especially Agile test management
• Knowledge of end‑to‑end functional flows in HR modules such as Core HR, Compensation, Recruitment, Benefits, Payroll etc.
• Experience with testing process knowledge including hand‑on experience across testing phases and testing tools.
• Exceptional communications skills both written and verbal.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.