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Technical Implementation Manager Jobs in Raleigh, NC

Motorola

Technical Service Manager

Raleigh, NC · Remote

$90K - $130K/yr

Motorola Solutions is seeking an experienced Technical Service Manager to lead our technical ... Develop and implement service delivery processes and best practices to optimize efficiency and ...

New

Infojini Inc

Project Manager

Raleigh, NC · Remote

We offer an excellent compensation package Serve as a liaison, implementation manager and advisor ... Sound business and technical acumen *Demonstrated, applied experience establishing and delivering ...

NetApp

Technical Account Manager

Morrisville, NC · Hybrid

Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans ... Familiarity with project management methodologies and tools is a plus. Key Performance Indicators ...

NetApp

Technical Account Manager

Morrisville, NC

Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans ... Familiarity with project management methodologies and tools is a plus. * Language proficiency may ...

OnLogic

Technical Project Manager

Cary, NC · On-site

As a Technical Project Manager at OnLogic, you will manage the development of new industrial and ... Implementing process efficiencies and cross-functional standards, enabling faster development ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans ... Familiarity with project management methodologies and tools is a plus. Key Performance Indicators ...

OnLogic

Technical Project Manager

Cary, NC · On-site

As a Technical Project Manager at OnLogic, you will manage the development of new industrial and ... Implementing process efficiencies and cross-functional standards, enabling faster development ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional ... Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans ...

NetApp

Technical Account Manager

Morrisville, NC · On-site

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional ... Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans ...

NetApp

Technical Account Manager

Morrisville, NC · On-site

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional ... Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans ...

Jobtailor

Technical Account Manager

Apex, NC · On-site

$110 - $140/hr

The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts. * You will work closely with the sales teams to ...

OnLogic

Technical Project Manager

Cary, NC · On-site

$80 - $105/hr

As a Technical Project Manager at OnLogic, you will manage the development of new industrial and ... Implementing process efficiencies and cross-functional standards, enabling faster development ...

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site +1

$127K - $127K/yr

Manages budget, including forecasting. Ensures short -term results lead to long-term objectives ... Previous leadership for technical implementation Knowledge of Standard Development Life Cycles ...

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Technical Implementation Manager information

See Raleigh, NC salary details

$37.9K

$100.6K

$163.3K

How much do technical implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical implementation manager in Raleigh, NC is $100,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $117,600.00 per year, depending on experience, location, and employer.

What is a technical implementation manager?

A Technical Implementation Manager oversees the deployment and integration of technology solutions for clients or internal teams. They collaborate with stakeholders to understand requirements, manage project timelines, and ensure successful implementation. This role involves coordinating technical teams, troubleshooting issues, and optimizing system performance. Strong communication, project management, and problem-solving skills are essential.

What are the key skills and qualifications needed to thrive as a technical implementation manager?

To thrive as a Technical Implementation Manager, you need a strong background in project management, technical solution deployment, and systems integration, typically supported by a degree in computer science or a related field. Familiarity with tools like Jira, Salesforce, various ERP systems, and certifications such as PMP or Agile Scrum are often required. Exceptional problem-solving skills, effective communication, and the ability to manage cross-functional teams set top performers apart. These competencies are crucial for ensuring successful technical implementations that meet client needs and organizational goals.

What are the main challenges technical implementation managers usually face in their role?

Technical Implementation Managers often face challenges such as managing tight project timelines, coordinating between diverse technical and non-technical stakeholders, and handling unexpected technical issues during deployment. Navigating shifting client requirements and aligning them with existing system capabilities is common. Success in the role frequently depends on the ability to balance technical complexity with clear communication, all while ensuring projects are delivered on time and within scope. These challenges make the role dynamic and engaging, requiring adaptability and strong organizational skills.

What are popular job titles related to Technical Implementation Manager jobs in Raleigh, NC?

For Technical Implementation Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Implementation Manager jobs in Raleigh, NC look for?

The top searched job categories for Technical Implementation Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Implementation Manager jobs?

Cities near Raleigh, NC with the most Technical Implementation Manager job openings:

Technical Implementation Manager jobs near you

Technical Service Manager

Motorola Solutions, Inc.

Raleigh, NC • On-site

$90K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 159 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Forward Deployed Resources Team (FDR) is dedicated to supporting public safety agencies across North America. Our mission is to provide critical technical resolution to our customers through enhanced customer relationships, onsite technical expertise, and ongoing professional services. This organization drives operational acceptance and satisfaction while assuring timelines and budgets are maximized for efficiency.
Job Description
Motorola Solutions is seeking an experienced Technical Service Manager to lead our technical support engineering team in delivering mission-critical communication solutions. This role centers on driving high-efficiency escalation management, operational speed, and service delivery across complex public safety environments. Combining deep technical authority with project management expertise, the TSM will optimize issue-resolution workflows, eliminate resolution bottlenecks, and enforce strict SLA compliance to ensure continuous operational readiness for our clients.
This is a fully remote position, with up to 50% travel to customer sites across North America. Preference for candidates based in Eastern/Central locations.
Job Responsibilities:
Team Leadership & Account Management
  • Lead, mentor, and develop technical service engineers, building a high-performance customer-centric culture focused on execution speed and accuracy.
  • Manage critical customer relationships during high-pressure outages and major incidents, maintaining proactive, transparent communications.
  • Oversee the day-to-day operations of the technical service department, including incident management, problem resolution, and service request fulfillment.

Escalation Management & Rapid Resolution Efficiency
  • Act as a primary point of escalation for complex technical issues, collaborating with engineering and product teams for resolution.
  • Establish streamlined escalation paths, clear response protocols, and rapid triage workflows to dramatically reduce Mean Time to Resolution (MTTR).
  • Identify training needs for the technical service team and develop appropriate training programs.

Workflow Optimization & Continuous Improvement
  • Apply project management principles and process improvement methodologies to audit, refine, and modernize technical support workflows.
  • Identify operational bottlenecks and implement lean, standardized service delivery frameworks that maximize resource efficiency.
  • Develop and implement service delivery processes and best practices to optimize efficiency and effectiveness.
  • Contribute to the continuous improvement of products and services by providing valuable customer feedback to service teams.

SLA Governance & Performance Metrics
  • Monitor performance metrics (KPIs) and Service Level Agreements (SLAs), continuously optimizing execution pathways to meet or exceed targets.
  • Ensure full compliance with company policies, operational procedures, and relevant industry regulations.
  • Generate high-level analytical reports for senior management on service performance, customer satisfaction, and escalation efficiency.
  • Prepare and present regular reports on service performance and customer satisfaction to senior management.

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related technical field.
  • Certifications: Project Management Professional (PMP), Lean Six Sigma, ITIL, or equivalent process/project management certifications highly preferred.
  • Strong understanding of IT service management (ITSM) principles and frameworks.
  • 7+ years of experience in technical support, field service, or a related customer-facing technical role, with at least 3 years in a leadership or management position.
  • Experience with mission-critical communication systems (e.g., CAD/RMS), two-way radio technologies (e.g., LMR, TETRA, P25), or public safety solutions.
  • Proven ability to manage high-stakes, time-sensitive incident escalations while maintaining operational rigor.
  • Advanced proficiency with modern CRM platforms, Enterprise Service Management (ESM) systems, and workflow automation tools.
  • Willingness to frequently travel to customer sites or other company locations.

Target Base Salary Range: $90,000 USD - $130,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-BA1
#LI-REMOTE
Basic Requirements
  • High School Diploma
  • 3+ years of Technical Project Management experience.
  • 3+ years of Public Safety, Defense, Military or other mission-critical industry experience.
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s).
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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