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Technical Director Jobs in Reno, NV (NOW HIRING)

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

The Director sets the vision and operating model for customer service, with a strong focus on ... Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance ...

Sun Technical

Assembler

Reno, NV · On-site

$16 - $19.75/hr

BHI Energy is searching for an assembler for a direct hire position. If you have at least 1 or more years assembler experience in the medical device field or a related technical field, then this may ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

The Director sets the vision and operating model for customer service, with a strong focus on ... Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance ...

WSP

Mining Site Construction Director

Reno, NV · On-site

This Opportunity WSP is seeking a Mining Site Construction Director to lead and oversee all onsite ... Oversee QA/QC, inspection, and material testing programs to confirm construction meets technical ...

WestLand Resources

Archaeology Field Director

Reno, NV · On-site +1

$30 - $39.50/hr

WestLand is seeking full-time Archaeology Field Directors for our growing western Cultural ... Writing technical cultural resources reports and site records. What qualifications are required for ...

Westland Resources

Archaeology Field Director

Reno, NV · On-site

$30 - $39.50/hr

WestLand is seeking full-time Archaeology Field Directors for our growing western Cultural ... Writing technical cultural resources reports and site records. What qualifications are required for ...

Sorren, Inc.

Tax Director

Reno, NV · On-site

... as the technical authority on key issues affecting the firm's clients, translating regulatory ... Direct resource planning and allocation for the tax team, ensuring optimal productivity ...

Westland Resources

Archaeology Field Director

Reno, NV · On-site

$30 - $39.50/hr

WestLand is seeking full-time Archaeology Field Directors for our growing western Cultural ... Writing technical cultural resources reports and site records. What qualifications are required for ...

WSP

Mining Site Construction Director

Reno, NV · On-site

This Opportunity WSP is seeking a Mining Site Construction Director to lead and oversee all onsite ... Oversee QA/QC, inspection, and material testing programs to confirm construction meets technical ...

Elemental Brands

Director, Scenic Sales

Reno, NV · On-site +1

Principles and procedures of record-keeping, technical report writing, and preparation of ... Plan, organize, direct, and coordinate the work of professional and technical personnel, delegate ...

Elemental Brands

Director, Scenic Sales

Reno, NV

Principles and procedures of record-keeping, technical report writing, and preparation of ... Plan, organize, direct, and coordinate the work of professional and technical personnel, delegate ...

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All JobsTechnical JobsTechnical Director JobsTechnical Director Jobs in Reno, NV

Technical Director information

See Reno, NV salary details

$25.9K

$115.2K

$231.3K

How much do technical director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical director in Reno, NV is $115,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $154,000.00 per year, depending on experience, location, and employer.

What does a technical director make?

A technical director's salary varies depending on industry, experience, and location, but typically ranges from $80,000 to $150,000 annually. They oversee technical aspects of projects, manage teams, and ensure technical standards are met, often requiring strong leadership and technical skills.

What are some common challenges technical directors face when leading cross-functional teams?

Technical Directors often oversee teams composed of professionals from various disciplines, such as developers, designers, and engineers. Balancing the diverse perspectives and ensuring clear communication between these groups can be challenging, especially when deadlines are tight or project requirements change. Successful Technical Directors foster collaboration by setting clear expectations, facilitating open dialogue, and aligning everyone toward common technical and business goals. This role requires strong leadership and adaptability to quickly address issues and keep projects on track.

What are the key skills and qualifications needed to thrive as a technical director, and why are they important?

To thrive as a Technical Director, you need deep expertise in your technical field, strong leadership abilities, and often a degree in engineering, computer science, or a related discipline. Familiarity with project management software, industry-standard design or development tools, and relevant certifications like PMP or Agile are highly valuable. Exceptional communication, problem-solving, and team management skills set standout Technical Directors apart. These skills and qualifications are crucial for guiding complex projects, aligning technical teams, and ensuring successful delivery of organizational objectives.

What does a technical director do?

A technical director oversees the technical aspects of a project or organization, managing technical teams, ensuring the implementation of technical standards, and coordinating between departments. They often work in industries like film, theater, broadcasting, or technology, requiring strong leadership, technical knowledge, and problem-solving skills. Their responsibilities include planning, troubleshooting, and ensuring technical quality and efficiency.

What is a technical director?

Technical Directors are senior-level professionals responsible for overseeing the technical aspects of a project, production, or organization. They coordinate teams, manage technical resources, and ensure that all technical requirements are met efficiently and effectively. Technical Directors often work in industries such as film, television, theater, software development, and live events, providing leadership and strategic direction to deliver high-quality results. Their role involves problem-solving, decision-making, and collaborating closely with other departments to achieve the project's goals.

How hard is it to become a technical director?

Becoming a technical director typically requires extensive experience in the relevant industry, often 10 or more years, along with strong leadership, technical skills, and knowledge of industry tools and processes. Many technical directors hold advanced degrees or certifications and have a proven track record of managing complex projects and teams.

Are technical directors in high demand?

Technical directors are in high demand across industries such as film, television, theater, and live events due to their expertise in managing technical teams and equipment. The role often requires strong leadership skills, technical knowledge, and experience with industry-specific tools and technologies, making qualified candidates sought after in many organizations.
More about Technical Director jobs
What are the most commonly searched types of Technical jobs in Reno, NV? The most popular types of Technical jobs in Reno, NV are:
What job categories do people searching Technical Director jobs in Reno, NV look for? The top searched job categories for Technical Director jobs in Reno, NV are:
What cities near Reno, NV are hiring for Technical Director jobs? Cities near Reno, NV with the most Technical Director job openings:
Technical Director jobs near you
Infographic showing various Technical Director job openings in Reno, NV as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $115,172 per year, or $55.4 per hour.

Director of Customer Service

Hamilton Company

Reno, NV • On-site

$120K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
  • Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
  • Set the strategic direction for customer service operations in alignment with broader business objectives.
  • Develop, implement, and maintain customer service policies, procedures, and standards.
  • Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:
  • Lead, mentor, and develop customer service specialists and representatives.
  • Identify training needs and develop programs to enhance team performance and capability.
  • Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:
  • Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
  • Monitor key customer service performance metrics and identify opportunities for improvement.
  • Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
  • Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:
  • Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
  • Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
  • Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
  • Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
  • Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:
  • Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
  • Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
  • Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:
  • Develop, manage, and optimize the customer service departmental budget.
  • Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
  • Support workforce planning and capacity management based on demand trends.

Qualifications
  • Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
  • Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
  • Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
  • Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
  • Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
  • Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience
  • Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
  • 10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
  • Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth and advancement.
  • Commitment to sustainable design.
  • Competitive Compensation.
  • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
  • Solid Stable Company.
  • Drug free workplace.

Apply