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Technical Customer Support Representative Jobs in Wisconsin

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$40K - $52K/yr

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$40K - $52K/yr

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

Formlabs

Customer Support Representative

Milwaukee, WI

$15.75 - $21.50/hr

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

Rice Lake

Technical Customer Service Rep

Rice Lake, WI · On-site

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer ...

Alta Resources

Technical Customer Care Rep

Neenah, WI · On-site

Technical Customer Care Representative The Technical Customer Care Representative position provides ... Provides back up support to other teams as needed. * Takes the initiative to obtain and ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

We're out to simplify the customer journey from start to finish and give power back to the people ... Customer support experience * Technical skills Eligible employees may receive: * Medical, dental ...

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All JobsTechnical Customer Support Representative JobsTechnical Customer Support Representative Jobs in Wisconsin

Technical Customer Support Representative information

See Wisconsin salary details

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How much do technical customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support representative in Wisconsin is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

What does a technical customer support representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are some common challenges faced by technical customer support representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What are the key skills and qualifications needed to thrive as a technical customer support representative?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.
What are popular job titles related to Technical Customer Support Representative jobs in WI? For Technical Customer Support Representative jobs in WI, the most frequently searched job titles are:
Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,700 per year, or $18.6 per hour.

Customer Support Representative

Formlabs

Milwaukee, WI • On-site

$40K - $52K/yr

Other

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

About Formlabs:
Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.
We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You'll Do:
  • Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
  • Respond within the published Service Level Agreements, and promise to our customers
  • Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
  • Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
  • Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
  • Learn our products, and print for yourself and for our customers
About You:
  • 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
  • High School degree or equivalent
  • Strong written and verbal empathetic communication skill
Bonus Skills:
  • Technical retail experience (i.e., Apple Genius bar, Geek squad)
  • Experience in Dental (hygienist, lab technician, etc)
  • Experience in Additive Manufacturing
  • STEM degree
  • Fluency in Spanish or French
Our Benefits & Perks:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan - Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course... unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
The annual base pay range for this role is:
$40,000-$52,000 USD

Apply