ZipRecruiter

Log In

1

Technical Customer Support Representative Jobs in Texas

SPECTRUM

Customer Support Representative

El Paso, TX · On-site

$20/hr

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST * Learning about our core TV products ... Troubleshooting and resolving technical issues related to cable and video services * Interacting ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... High volume technical inbound/outbound call center environment providing end user phone support in ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... High volume technical inbound/outbound call center environment providing end user phone support in ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... High volume technical inbound/outbound call center environment providing end user phone support in ...

Qualia

Customer Support Representative

Austin, TX · Hybrid

$15.75 - $21.50/hr

  • Medical

  • Retirement

WHAT YOU'LL WORK ON As a Customer Support Representative, you will be the primary point of contact ... Ability to communicate technical information to a non-technical audience * Fast learner with drive ...

Qualia

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

  • Medical

  • Retirement

WHAT YOU'LL WORK ON As a Customer Support Representative, you will be the primary point of contact ... Ability to communicate technical information to a non-technical audience * Fast learner with drive ...

A-Gas Americas

Onsite Customer Support Representative

Rhome, TX · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Representative Who We AreA-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases. A-Gas also provides refrigerants, blowing agents, fire ...

Intras Cloud Services

Customer Support Representative

Dallas, TX · On-site

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Representative (CSR) We're seeking a proactive and customer-centric Customer ... You'll work closely with Account Managers, Product, and Support teams to ensure customers receive ...

Closinglock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role We are seeking a driven and enthusiastic Customer Support Representative to join our ... Minimum 2 years of experience in customer or technical support * Excellent written and verbal ...

Intras Cloud Services

Customer Support Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

As a CSR, you will be the primary contact for customers post-sale, responsible for onboarding ... You'll work closely with Account Managers, Product, and Support teams to ensure customers receive ...

North Austin

Customer Support Representative

Austin, TX · On-site

$16 - $21.75/hr

Join our dedicated team as a Customer Service Representative in the Hospital & Health Care industry, where your role is vital in delivering compassionate and efficient support to patients, families ...

North Austin

Customer Support Representative

Austin, TX · On-site

$16 - $21.75/hr

  • Medical

We are seeking a dedicated Customer Support Specialist to join our team in the Health, Wellness ... Work closely with product and technical teams to escalate and resolve complex issues. * Provide ...

Alpha Net

Technical Support/CSR

Austin, TX · On-site

Provide technical support to users for moderately complex computer related technical problems. * Communicate technical issues over the phone to a variety of customers * Answer service desk telephones

Enverus

Customer Support Representative

San Antonio, TX · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

Maintain product and technical knowledge to provide quality support. * F ollow department and ... C an manage multiple customer inquiries effectively by focusing on one task while keeping track of ...

Northwest Austin

Customer Support Representative

Austin, TX

$15.75 - $21.50/hr

  • Medical

We are seeking a dedicated Customer Support Specialist to join our team in the Health, Wellness ... Work closely with product and technical teams to escalate and resolve complex issues. * Provide ...

previous pagenext page

Showing results 21-40

All JobsTechnical Customer Support Representative JobsTechnical Customer Support Representative Jobs in Texas

Technical Customer Support Representative information

See Texas salary details

$10

$17

$27

How much do technical customer support representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical customer support representative in Texas is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $20.62 per hour, depending on experience, location, and employer.

What does a technical customer support representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What are the key skills and qualifications needed to thrive as a technical customer support representative?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by technical customer support representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

Is remote technical customer support representative a stressful job?

Remote technical customer support representatives often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to reduce pressure.

What are popular job titles related to Technical Customer Support Representative jobs in TX?

For Technical Customer Support Representative jobs in TX, the most frequently searched job titles are:

Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $35,721 per year, or $17.2 per hour.

Customer Support Representative

SPECTRUM

El Paso, TX • On-site

$20/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#LI-JC3
CRP113 2026-78351 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

View All Spectrum Jobs

Apply