ZipRecruiter

Log In

1

Technical Customer Success Manager Jobs in Ridgewood, NJ

AppsFlyer

Senior Customer Success Manager

Manhattan, NY · On-site

Senior Customer Success Manager - San Francisco AppsFlyer helps brands make good choices for their ... As a Senior CSM, you act as both a strategic advisor and a technical partner to your customers ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud ... Escalate complex technical issues, maintaining continuous communication with other company ...

Obligo

Customer Success Manager

Manhattan, NY · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Skills and Qualifications * 3+ years of experience in a customer-facing role at a B2B SaaS company, preferably in Customer Success, Account Management, or Technical Account Management. * Experience ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud ... Escalate complex technical issues, maintaining continuous communication with other company ...

BackOps

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging ... if you're not technical yourself. * Startup DNA: adaptable, curious, and energized by owning ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on ... A knack for translating technical detail into plain, useful guidance for a non-technical audience.

MillTech

Customer Success Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

Position: Customer Success Manager Reports to: Head of Customer Success Location: New York City ... Strong listening skills, combined with excellent technical and sector knowledge to support ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

You will work hand-in-hand with our technical onboarding team, product team, and engineering to ... facing experience (customer success, account management, or post-sales in SaaS environment)

Nominal

Customer Success Manager

Manhattan, NY · On-site

You will work hand-in-hand with our technical onboarding team, product team, and engineering to ... facing experience (customer success, account management, or post-sales in SaaS environment)

Smartly

Customer Success Manager

Manhattan, NY · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager New York, New York, United States Are you passionate about being at the ... Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for ... Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services ...

Lane (Acquired by VTS)

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Customer Success is the front line of VTS's retention engine. As a ... You are a strong communicator who can translate technical concepts into simple, actionable business ...

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday ... Triage technical support requests by resolving minor technical issues and escalating more complex ...

TeleCloud

Customer Success Manager

Morristown, NJ

$90K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday ... Triage technical support requests by resolving minor technical issues and escalating more complex ...

previous pagenext page

Showing results 21-40

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Ridgewood, NJ

Technical Customer Success Manager information

See Ridgewood, NJ salary details

$51.6K

$154.1K

$195.8K

How much do technical customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical customer success manager in Ridgewood, NJ is $154,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,900.00 and $183,100.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Technical Customer Success Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Technical Customer Success Manager jobs?

Cities near Ridgewood, NJ with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $154,082 per year, or $74.1 per hour.

Customer Success Manager

Disguise Technologies Ltd

Manhattan, NY • On-site

$110K/yr

Other

PTO

Posted 14 days ago

Job description

Role: Customer Success Manager
Level: Individual Contributor
Reporting into: Head of Success
Department: Customer Excellence
Location: Hybrid, NYC
The Role:
The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts.
The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success.
They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers.
Responsibilities:
  • Collaborate and lead cross-functional teams, to ensure seamless onboarding, implementation, and ongoing support for key accounts in the US region.
  • Serve as the primary point of contact and advocate for our key accounts, building strong relationships and maintaining regular communication to understand their needs and objectives.
  • Prepare annual account plans and regular account reviews (i.e. Quarterly Business Reviews) as required for key accounts.
  • Act as a customer advocate within the company, gathering feedback, suggestions, and feature requests from key accounts and effectively communicating them to the relevant teams.
  • Keep organised documentation of conversations with customers, including understanding their business strategies, challenges and opportunities.
  • In collaboration with the Project Management team, monitor customer-specific project timelines, deliverables, and budgets to ensure timely and successful project completion.
  • Maintain clear and open communication with accounts, providing regular project and/or product and services updates, addressing concerns, and managing expectations.
  • Apply strong organisational skills to effectively manage multiple accounts simultaneously, ensuring each customer and related projects receives the necessary attention and resources.
  • Clear reporting to the Head of Customer Success, VP of Customer Excellence & C-Team as required
  • Make decisions within given tolerance to ensure the success of the account
Success Measures
  • Customer retention and satisfaction
  • Product adoption and engagement
  • Successful delivery of strategic customer initiatives
  • Executive stakeholder relationships
  • Customer advocacy
  • Accurate account health reporting and forecasting
Experience and traits we're looking for:
  • Extensive experience managing B2B customer relationships and driving customer satisfaction
  • Strong commercial acumen and the ability to present formally to senior-level stakeholders with confidence
  • Excellent project management and leadership attributes including: customer relationship management, planning, task scheduling, communication management and presentation skills
  • Self-motivated individual with a confident and proactive approach. You have a growth mindset, always seeking opportunities to learn and stay updated with industry trends and best practices.
  • Detail-oriented with a focus on delivering high-quality results.
  • Possess exceptional English verbal and written communication skills with the ability to build rapport with customers, understand their needs, and provide clear guidance and support.
  • An understanding of Disguise technology and/or the Entertainment technology industry (preferred, but not required).
  • Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset
  • Willingness to travel across the US as required
This is the the basic salary range for U.S. based candidates: USD $95-110,000 per year
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.
Don't Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
  • Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
  • Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
  • Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
  • Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
  • Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.
Our benefits
  • We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
  • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
  • Hybrid working between home and our offices (dependent on role and location)
  • Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
  • Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
  • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
  • Training, coaching & mentoring

Apply