ZipRecruiter

Log In

1

Technical Customer Success Manager Jobs in Delaware

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... What technical skills, experience, and qualifications do you need? * 3+ years B2B Account ...

iCIMS

Customer Success Manager

Dover, DE · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

New

SHI GmbH

Customer Success Manager - VMware

Dover, DE · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to travel to SHI, Partner, and Customer Events * 2-4 years of experience in a technical ...

EDB

Principal Customer Success Manager

Dover, DE · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

Customer Success Associate CT Corporation is the global leader of legal entity management ... Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More proficient ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...

Wolters Kluwer

Sales Business Retention Rep

Dover, DE · On-site

$40K - $46K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from ... and technical trends and general business and financial acumen through various sources and ...

next page

Showing results 1-20

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Delaware

Technical Customer Success Manager information

See Delaware salary details

$51K

$152.4K

$193.7K

How much do technical customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical customer success manager in Delaware is $152,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $181,200.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Delaware? For Technical Customer Success Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Delaware look for? The top searched job categories for Technical Customer Success Manager jobs in Delaware are:
What cities in Delaware are hiring for Technical Customer Success Manager jobs? Cities in Delaware with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Delaware as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $152,419 per year, or $73.3 per hour.

Customer Success Manager

CSC

Wilmington, DE • On-site

Other

Posted 7 days ago

Job description

Customer Success Manager (West Coast)

Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT

Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT

We are currently seeking a Customer Success Manager for our Digital Brand Services (DBS) business division. As a Customer Success Manager in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us:

  • Build relationships with B and C-Level Executives to gain a deep understanding of customers' business and goals/KPIs;
  • Proactively educate clients about industry developments and potential impacts to their business and online strategy;
  • Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
  • Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
  • Manage customer relationships to ensure retention and satisfaction in assigned accounts;
  • Partner with Sales to develop and execute on account plans;
  • Identify and help develop additional client contacts within assigned accounts:
  • Identify and generate new Sales leads;
  • Provide budget projections and conduct contract and price negotiations for assigned accounts;
  • Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel
  • Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system
  • Keep up to date on industry news
  • Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars
  • Sharing sales, product knowledge and ideas with other team members
  • **This position is not commission based, but there is an incentive program for top performers**

What technical skills, experience, and qualifications do you need?

  • 3+ years B2B Account Management experience
  • Comfort and experience working with B and C-level executives
  • A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
  • Excellent analytical and problem-solving skills
  • Ability to think proactively and strategically to meet the clients' needs
  • Relentless dedication to outstanding customer service
  • Ability to handle escalated client issues with a steady hand
  • Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
  • Strong negotiation skills and business acumen
  • Quick learner with a demonstrated passion for technology and the Internet ecosystem
  • Ability to work as part of a team and collaborate effectively with colleagues
  • Salesforce CRM experience preferred, but not required
  • Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
  • Multi-lingual preferred, but not required

Apply