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Technical Success Manager Jobs in Delaware (NOW HIRING)

KBR

Senior Project Manager, Engineering

Newark, DE

Senior Project Manager, Engineering KBR Sustainable Technology Solutions (STS) provides holistic ... technical success of the project. * Has responsibility for all phases of project planning and ...

Berkley

Technical Delivery Manager

Wilmington, DE · On-site

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... Responsibilities We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure ...

Berkley

Technical Delivery Manager

Wilmington, DE

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... Responsibilities We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure ...

Berkley

Technical Delivery Manager

Wilmington, DE

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure and application ...

Pearson

Lead Specialist, Customer Success

Dover, DE · On-site

Implementation Manager, Career Ready - K12 Customer Success | Remote (U.S.) | Full-Time Why Join ... Coordinate technical setup with district IT staff, including data integration, SSO configuration ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

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All JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Delaware

Technical Success Manager information

See Delaware salary details

$51K

$152.4K

$193.7K

How much do technical success manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for technical success manager in Delaware is $152,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $181,200.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What are popular job titles related to Technical Success Manager jobs in Delaware? For Technical Success Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Technical Success Manager jobs in Delaware look for? The top searched job categories for Technical Success Manager jobs in Delaware are:
What cities in Delaware are hiring for Technical Success Manager jobs? Cities in Delaware with the most Technical Success Manager job openings:
Technical Success Manager jobs near you
Brand Protection Success Manager

Brand Protection Success Manager

CSC (Corporation Service Company)

Wilmington, DE • Hybrid

Full-time

PTO

Posted 8 days ago

Job description

Brand Protection Success Manager

Wilmington, DE or Gaithersburg, MD

Hybrid Work Model (3 days onsite/2 days remote- Wilmington, Delaware Office)

Monday-Friday, 8:00am-5:00pm 

As a Brand Protection Success Manager, you'll work with some of the largest and most prominent brands, ensuring we deliver a dynamic, results-driven program that goes beyond their goals. In doing so, you'll leverage cutting-edge tools and a global support network to provide daily value, establish a smooth customer journey, and supply both near-term solutions and long-range strategies. By maintaining efficiency and effectiveness, you'll secure our customers' success and build lasting relationships.

Organization & People:

  • Primary point of contact for large Brand Protection, Anti-Fraud, and Enforcement customers
  • Responsible for day-to-day tactical coordination and support
  • Responsible for tactical and strategic review meetings, coordinating internally to provide strategic advice and service direction
  • Work closely with customers to build strong relationships with decision makers
  • Work closely with customers to ensure the service continues to meet contractual requirements and is delivered on time
  • Work closely with the customers and internal teams to identify and allow the business to execute on upselling and cross sell opportunities

Planning & Reporting:

  • Assist the Strategic Account Manager with service renewal
  • Assist leaders with the efficient and effective deployment of resources
  • Accountable for coordinating in-service projects with customers and internal teams

Risk, Issue, Actions and Decision Management:

  • Responsible for service issue escalation, tracking and ownership
  • Responsible for monitoring inter-departmental, service-related actions and following up as required

Change Control:

  • Monitor and review tools and process utilized and recommend changes as appropriate
  • Stay informed on industry developments and emerging trends, ensuring up-to-date knowledge to provide valuable insights and recommendations

What technical skills, experience and qualifications do you need?

  • Excellent knowledge of Brand Protection, Anti-Fraud, Enforcement services, techniques, and IP legislation
  • Experience in a customer-facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager
  • Proven ability to analyze complex data sets, extract meaningful insights, and effectively interpret results to support decision-making.
  • Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)
  • Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally
  • Ability to retain objectivity and the understanding of a problem or situation

#LI-CS1

#LI-Hybrid

#INDP

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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