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Technical Success Manager Jobs in Delaware (NOW HIRING)

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Technical Service Account Manager

Wilmington, DE · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for ... Prior success in a customerfacing technical or application support role * Ability to translate ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Technical-Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

Customer Success Associate CT Corporation is the global leader of legal entity management ... Technical Proficiency: Stronger understanding of products/services. * Advanced CRM: More proficient ...

Wolters Kluwer

Sales Business Retention Rep

Dover, DE · On-site

$40K - $46K/yr

... technical trends and general business and financial acumen through various sources and initiatives Qualifications Required Experience: * 2+ years of experience in Customer Success, Account Management ...

Tundra Technical Solutions

Avionics Manager

New Castle, DE · On-site

$55 - $65/hr

WHAT SUCCESS LOOKS LIKE The successful Avionics Manager will be able to balance technical leadership, team supervision, project execution, regulatory compliance, and customer needs. This individual ...

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Technical Success Manager information

See Delaware salary details

$51K

$152.4K

$193.7K

How much do technical success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical success manager in Delaware is $152,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $181,200.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Delaware?

For Technical Success Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Delaware look for?

The top searched job categories for Technical Success Manager jobs in Delaware are:

What cities in Delaware are hiring for Technical Success Manager jobs?

Cities in Delaware with the most Technical Success Manager job openings:

Technical Success Manager jobs near you

Technical Product Manager | Onsite - Delaware

Photon

Wilmington, DE • On-site

$162K - $187K/yr

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Key Responsibilities

  • Develop and maintain technical capability roadmaps aligned to enterprise technology strategy and business objectives.
  • Partner with architects and engineering leaders to evaluate technical approaches, scalability considerations, integration requirements, and implementation tradeoffs.
  • Own and prioritize the program/ART backlog (features) to maximize business value and strategic outcomes.
  • Serve as the primary liaison between business stakeholders, technology teams, Product Owners, architects, risk partners, and leadership.
  • Define feature scope, business outcomes, benefit hypotheses, success measures, and acceptance criteria.
  • Ensure features are sufficiently defined, understood, and documented before entering delivery.
  • Facilitate feature refinement activities and incorporate stakeholder, technical, architectural, and operational feedback.
  • Drive feature readiness by ensuring requirements, dependencies, impacts, assumptions, and risks are identified and addressed.
  • Own feature lifecycle management from intake through closure, maintaining accurate feature status and governance within ADO.
  • Coordinate delivery across multiple product teams, platforms, vendors, and technology organizations.
  • Drive resolution of cross-team dependencies, sequencing concerns, and resource constraints impacting delivery.
  • Partner with Product Owners and engineering teams during backlog decomposition and feature implementation.
  • Collaborate with architects and technical leaders to ensure alignment to enterprise architecture, technical strategy, and design decisions.
  • Facilitate effort scoring, feature ranking, and prioritization decisions across competing demand.
  • Make prioritization and tradeoff decisions balancing customer value, risk, cost, capacity, and strategic objectives.
  • Ensure technical solutions align with enterprise architecture standards, security requirements, resiliency expectations, and operational support models.
  • Proactively identify technical risks and develop mitigation strategies to minimize impacts to scope, timeline, quality, and outcomes.
  • Monitor delivery progress and feature health, resolving escalated issues and removing impediments impacting value delivery.
  • Ensure required risk reviews, approvals, testing, education, training, and production readiness activities are completed.
  • Ensure technical capabilities are operationally ready, supportable, and compliant before production release.
  • Drive release readiness and coordinate approvals necessary for production deployment.
  • Participate in feature demonstrations and validation activities to ensure delivered solutions meet business intent and acceptance criteria.
  • Define and track success metrics, adoption measures, and value realization outcomes.
  • Analyze post-release results and customer feedback to inform future investment, roadmap, and prioritization decisions.
  • Establish transparent communication with stakeholders and leadership regarding status, risks, dependencies, scope decisions, and outcomes.
  • Influence stakeholders, facilitate decision-making, and build alignment across competing priorities.

Drive continuous improvement through lessons learned, process enhancements, and optimization of product delivery practices

Compensation, Benefits and Duration

Minimum Compensation: USD 60,000
Maximum Compensation: USD 210,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

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