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Director Customer Success Manager Jobs in Delaware

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...

iCIMS

Customer Success Manager

Dover, DE · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

SHI GmbH

Customer Success Manager - VMware

Dover, DE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Dover, DE · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ... Direct experience working with globally distributed and remote customer and internal teams

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...

Wolters Kluwer N.V.

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer N.V.

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Associate CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Delaware

Director Customer Success Manager information

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What are the most commonly searched types of Customer Success Manager jobs in Delaware?

The most popular types of Customer Success Manager jobs in Delaware are:

What are popular job titles related to Director Customer Success Manager jobs in Delaware?

For Director Customer Success Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager jobs in Delaware look for?

The top searched job categories for Director Customer Success Manager jobs in Delaware are:

What cities in Delaware are hiring for Director Customer Success Manager jobs?

Cities in Delaware with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you

Customer Success Manager

CSC

Wilmington, DE • On-site

Other

Posted 12 days ago

Job description

Customer Success Manager (West Coast)

Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT

Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT

We are currently seeking a Customer Success Manager for our Digital Brand Services (DBS) business division. As a Customer Success Manager in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us:

  • Build relationships with B and C-Level Executives to gain a deep understanding of customers' business and goals/KPIs;
  • Proactively educate clients about industry developments and potential impacts to their business and online strategy;
  • Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
  • Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
  • Manage customer relationships to ensure retention and satisfaction in assigned accounts;
  • Partner with Sales to develop and execute on account plans;
  • Identify and help develop additional client contacts within assigned accounts:
  • Identify and generate new Sales leads;
  • Provide budget projections and conduct contract and price negotiations for assigned accounts;
  • Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel
  • Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system
  • Keep up to date on industry news
  • Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars
  • Sharing sales, product knowledge and ideas with other team members
  • **This position is not commission based, but there is an incentive program for top performers**

What technical skills, experience, and qualifications do you need?

  • 3+ years B2B Account Management experience
  • Comfort and experience working with B and C-level executives
  • A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
  • Excellent analytical and problem-solving skills
  • Ability to think proactively and strategically to meet the clients' needs
  • Relentless dedication to outstanding customer service
  • Ability to handle escalated client issues with a steady hand
  • Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
  • Strong negotiation skills and business acumen
  • Quick learner with a demonstrated passion for technology and the Internet ecosystem
  • Ability to work as part of a team and collaborate effectively with colleagues
  • Salesforce CRM experience preferred, but not required
  • Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
  • Multi-lingual preferred, but not required

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