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Technical Customer Success Manager Jobs in Delaware

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Our goal is to bring together business acumen with full-stack technical know-how to develop ...

New

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Our goal is to bring together business acumen with full-stack technical know-how to develop ...

New

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Our goal is to bring together business acumen with full-stack technical know-how to develop ...

New

Project LeanNation Middletown

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Member Success Specialist - Health & Wellness

Middletown, DE

Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE · On-site

Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...

Agilent

Installation Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

In-depth experience in customer service and/or project management. * Technical proficiency or ... success measures. Additional Details This job has a full time weekly schedule. It includes the ...

Agilent

Installation Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the ... In-depth experience in customer service and/or project management. * Technical proficiency or ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

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Showing results 21-40

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Delaware

Technical Customer Success Manager information

See Delaware salary details

$51K

$152.4K

$193.7K

How much do technical customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical customer success manager in Delaware is $152,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $181,200.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Delaware? For Technical Customer Success Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Delaware look for? The top searched job categories for Technical Customer Success Manager jobs in Delaware are:
What cities in Delaware are hiring for Technical Customer Success Manager jobs? Cities in Delaware with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Delaware as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $152,419 per year, or $73.3 per hour.

Senior Client Success Manager

4C Health Solutions, Inc.

Wilmington, DE • On-site

Full-time

Re-posted 28 days ago

Job description

Summary

The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.


Key Responsibilities

  • Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
  • Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
  • Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
  • Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
  • Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
  • Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.


Required Qualifications (4C Level)

  • Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
  • Experience:
    • Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
    • A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
    • Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
    • A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
  • Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.