Account Manager - Quebec
CA$85K - CA$125K/yr
The Account Manager is the face of Dematic with the customer. The Account Manager represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial ...
Account Manager - Quebec
CA$85K - CA$125K/yr
The Account Manager is the face of Dematic with the customer. The Account Manager represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial ...
The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage relationships with ...
The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage relationships with ...
Partner closely with Sales, Scaled Customer Success, Technical Success, Professional Services ... Scale the Account Management organization by evolving processes, talent, and operating models that ...
Quick apply
Partner closely with Sales, Scaled Customer Success, Technical Success, Professional Services ... Scale the Account Management organization by evolving processes, talent, and operating models that ...
Account Manager
Val-d'or, QC · Hybrid
Be attentive to the needs of medium-sized organizations operating in the real estate or commercial sectors, depending on the portfolio for which you will be responsible. Your curiosity keeps you on ...
Account Manager
Val-d'or, QC · Hybrid
Be attentive to the needs of medium-sized organizations operating in the real estate or commercial sectors, depending on the portfolio for which you will be responsible. Your curiosity keeps you on ...
The Key Account Manager is a high-impact technical sales role focused on expanding into new Biotech, Pharma, and Industrial accounts via consultative selling and delivering end-to-end solutions. You ...
The Key Account Manager is a high-impact technical sales role focused on expanding into new Biotech, Pharma, and Industrial accounts via consultative selling and delivering end-to-end solutions. You ...
More than 3 years' experience in account development, negotiation and management will be highly ... Technical skills Excellent proficiency in French (spoken and written), along with advanced ...
More than 3 years' experience in account development, negotiation and management will be highly ... Technical skills Excellent proficiency in French (spoken and written), along with advanced ...
More than 3 years' experience in account development, negotiation and management will be highly ... Technical skills * Excellent proficiency in French (spoken and written), along with advanced ...
New
More than 3 years' experience in account development, negotiation and management will be highly ... Technical skills * Excellent proficiency in French (spoken and written), along with advanced ...
New
More than 3 years' experience in account development, negotiation and management will be highly ... Technical skills * Excellent proficiency in French (spoken and written), along with advanced ...
More than 3 years' experience in account development, negotiation and management will be highly ... Technical skills * Excellent proficiency in French (spoken and written), along with advanced ...
Account Manager - TCE
Saint-hyacinthe, QC · On-site
Account Manager - TCE Status: Regular, Location: St-Hyacinthe, Quebec Interested? * Daytime schedule: Monday to Friday. * Known customer base, reliable and high-quality products. * Opportunity for ...
Account Manager - TCE
Saint-hyacinthe, QC · On-site
Account Manager - TCE Status: Regular, Location: St-Hyacinthe, Quebec Interested? * Daytime schedule: Monday to Friday. * Known customer base, reliable and high-quality products. * Opportunity for ...
ACCOUNT MANAGER (Remote Anywhere in Canada) Reporting to the VP of Account Management, the Account Manager will play a pivotal role in managing and expanding our client portfolio and will be ...
ACCOUNT MANAGER (Remote Anywhere in Canada) Reporting to the VP of Account Management, the Account Manager will play a pivotal role in managing and expanding our client portfolio and will be ...
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide ...
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide ...
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide ...
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide ...
SME Account Manager
Joliette, QC · On-site
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide ...
SME Account Manager
Joliette, QC · On-site
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide ...
SME Account Manager
Quebec, QC · Hybrid
A career as an SME Account Manager within the Commercial Banking and Private Banking 1859 team means acting as a trusted advisor to entrepreneurs and business owners. Leveraging your expertise and a ...
SME Account Manager
Quebec, QC · Hybrid
A career as an SME Account Manager within the Commercial Banking and Private Banking 1859 team means acting as a trusted advisor to entrepreneurs and business owners. Leveraging your expertise and a ...
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide clients ...
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide clients ...
SME Account Manager
Quebec, QC · Hybrid
A career as an SME Account Manager within the Commercial Banking and Private Banking 1859 team means acting as a trusted advisor to entrepreneurs and business owners. Leveraging your expertise and a ...
New
SME Account Manager
Quebec, QC · Hybrid
A career as an SME Account Manager within the Commercial Banking and Private Banking 1859 team means acting as a trusted advisor to entrepreneurs and business owners. Leveraging your expertise and a ...
New
SME Account Manager
Levis, QC · On-site
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide clients ...
SME Account Manager
Levis, QC · On-site
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide clients ...
SME Account Manager
Quebec, QC · On-site
A career as an SME Account Manager within the Commercial Banking and Private Banking 1859 team means acting as a trusted advisor to entrepreneurs and business owners. Leveraging your expertise and a ...
SME Account Manager
Quebec, QC · On-site
A career as an SME Account Manager within the Commercial Banking and Private Banking 1859 team means acting as a trusted advisor to entrepreneurs and business owners. Leveraging your expertise and a ...
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide clients ...
New
A career as an SME Account Manager in the Private Banking 1859 team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to guide clients ...
New
Inside Sales Account Manager, Eastern Canada
Montreal, QC · Remote
CA$75K - CA$90K/yr
Technical aptitude with a basic understanding of networking concepts and the ability to learn and ... account management, channel development, or a customer-facing role within the technology industry.
Inside Sales Account Manager, Eastern Canada
Montreal, QC · Remote
CA$75K - CA$90K/yr
Technical aptitude with a basic understanding of networking concepts and the ability to learn and ... account management, channel development, or a customer-facing role within the technology industry.
Technical Account Manager information
What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?
To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.
What is the difference between Technical Account Manager vs Customer Success Manager?
| Aspect | Technical Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Technical support, issue resolution, and product optimization | Customer retention, onboarding, and relationship building |
| Required Skills | Technical knowledge, problem-solving, communication | Communication, relationship management, strategic planning |
| Work Environment | Technical teams, client sites, support centers | Customer accounts, sales teams, onboarding sessions |
| Industry Usage | IT, SaaS, tech companies | Software, SaaS, tech services |
While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.
What is a technical account manager?
A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.
How to become a technical account manager?
To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.
How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?
Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.
More about Technical Account Manager jobs
What are the most commonly searched types of Technical Account jobs in Quebec? The most popular types of Technical Account jobs in Quebec are:
What job categories do people searching Technical Account Manager jobs in Quebec look for? The top searched job categories for Technical Account Manager jobs in Quebec are:
What cities in Quebec are hiring for Technical Account Manager jobs? Cities in Quebec with the most Technical Account Manager job openings:
CA$85K - CA$125K/yr
Full-time
Re-posted yesterday
Job description
Are you interested in joining a fast-growing team of highly experienced professionals, focused on driving new business with an industry-leading solution? Are you a motivated "hunter" with a background in logistics, automation, or engineering industries? We would love to have you join our fast-paced, rapidly growing company to sell complex logistics solutions to some of the largest distributors across North America.
Dematic is seeking an experienced account manager for the territory in Quebec. The ideal candidate is someone that is an innovative, collaborative, motivated, self-starter. The role requires a high-energy expert who can pursue new business opportunities with confidence, with excellent negotiation, problem solving, and interpersonal skills.
You will be able to engage C-suite executives to prospect, negotiate, and close a complex sale. They should have the ability to build a robust pipeline and help customers identify their business needs and work to coordinate the best solution. The Account Manager is the face of Dematic with the customer. The Account Manager represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial customer needs and collaborates with Dematic engineering and solution development teams to provide the best solution to the customer.
Etes-vous interesse a rejoindre une equipe en pleine croissance composee de professionnels tres experimentes, axee sur le developpement de nouvelles affaires avec une solution leader dans l'industrie ? Etes-vous un "chasseur" motive avec une experience dans les secteurs de la logistique, de l'automatisation ou de l'ingenierie ? Nous serions ravis de vous accueillir dans notre entreprise en pleine expansion pour vendre des solutions logistiques complexes a certains des plus grands distributeurs d'Amerique du Nord.
Dematic recherche un gestionnaire de comptes experimente pour le territoire du Quebec. Le candidat ideal est une personne innovante, collaborative, motivee et autonome. Le role necessite un expert energique capable de saisir de nouvelles opportunites commerciales avec confiance, dote d'excellentes competences en negociation, en resolution de problemes et en relations interpersonnelles.
Ce candidat sera capable d'engager des cadres dirigeants pour prospecter, negocier et conclure une vente complexe. Il doit etre capable de constituer un pipeline solide et d'aider les clients a identifier leurs besoins commerciaux et a coordonner la meilleure solution. Le gestionnaire de comptes est le visage de Dematic aupres du client. Le gestionnaire de comptes represente Dematic en communiquant les solutions que Dematic apporte au marche. Ce role recueille les besoins initiaux des clients et collabore avec les equipes d'ingenierie et de developpement de solutions de Dematic pour fournir la meilleure solution au client.We offer:
Dematic is seeking an experienced account manager for the territory in Quebec. The ideal candidate is someone that is an innovative, collaborative, motivated, self-starter. The role requires a high-energy expert who can pursue new business opportunities with confidence, with excellent negotiation, problem solving, and interpersonal skills.
You will be able to engage C-suite executives to prospect, negotiate, and close a complex sale. They should have the ability to build a robust pipeline and help customers identify their business needs and work to coordinate the best solution. The Account Manager is the face of Dematic with the customer. The Account Manager represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial customer needs and collaborates with Dematic engineering and solution development teams to provide the best solution to the customer.
Etes-vous interesse a rejoindre une equipe en pleine croissance composee de professionnels tres experimentes, axee sur le developpement de nouvelles affaires avec une solution leader dans l'industrie ? Etes-vous un "chasseur" motive avec une experience dans les secteurs de la logistique, de l'automatisation ou de l'ingenierie ? Nous serions ravis de vous accueillir dans notre entreprise en pleine expansion pour vendre des solutions logistiques complexes a certains des plus grands distributeurs d'Amerique du Nord.
Dematic recherche un gestionnaire de comptes experimente pour le territoire du Quebec. Le candidat ideal est une personne innovante, collaborative, motivee et autonome. Le role necessite un expert energique capable de saisir de nouvelles opportunites commerciales avec confiance, dote d'excellentes competences en negociation, en resolution de problemes et en relations interpersonnelles.
Ce candidat sera capable d'engager des cadres dirigeants pour prospecter, negocier et conclure une vente complexe. Il doit etre capable de constituer un pipeline solide et d'aider les clients a identifier leurs besoins commerciaux et a coordonner la meilleure solution. Le gestionnaire de comptes est le visage de Dematic aupres du client. Le gestionnaire de comptes represente Dematic en communiquant les solutions que Dematic apporte au marche. Ce role recueille les besoins initiaux des clients et collabore avec les equipes d'ingenierie et de developpement de solutions de Dematic pour fournir la meilleure solution au client.We offer:
Career Development
Competitive Compensation and Benefits
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $85,875 - $125,950 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. This is a backfill position.
Developpement de carriere
Remuneration et avantages sociaux competitifs
Opportunites mondiales
En savoir plus ici :https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic offre des opportunites d'emploi egales a tous les employes et candidats a l'emploi et interdit toute forme de discrimination et de harcelement, quelle que soit la race, la couleur, la religion, l'age, le sexe, l'origine nationale, le statut de handicap, la genetique, le statut d'ancien combattant protege, l'orientation sexuelle, l'identite ou l'expression de genre, ou toute autre caracteristique protegee par les lois federales, etatiques ou locales.
Cette politique s'applique a tous les termes et conditions d'emploi, y compris le recrutement, l'embauche, le placement, la promotion, la resiliation, le licenciement, le rappel, le transfert, les conges, la remuneration et la formation.
La fourchette de remuneration de base pour ce poste est estimee entre 85 875 $ et 125 950 $ au moment de la publication. La remuneration finale sera determinee par divers facteurs tels que le lieu de travail, la formation, l'experience, les connaissances et les competences. Il s'agit d'un nouveau poste.
Tasks and Qualifications:This is What You Will Be Doing In This Role:
Develops and implements plans for strategic accounts.
Drives revenue retention/growth, account profitability, and customer satisfaction/loyalty.
Pursues long-term account strategy that maximizes profits.
Identifies, develops and manages channel partners to achieve channel goals.
Develops a complete understanding of thecustomers' organizational structure and key buying influences of assigned accounts.
Performscustomer presentations articulating the value proposition of product/solution/service offerings.
Provides management with suggestions for improving volume, market share and price levels.
Develops forecasts, budgets and operating plans for sales channels
This is What We Are Looking For:
BS/BA in related discipline or advanced degree. A degree in Industrial Engineering is a plus. Certification may be required in some areas.
5- 8 years of successful experience in complex solution sales or in a related field, with 5+ years of logistics and automation experience.
Bilingual in English and French
High degree of proficiency in MS Office Suite (Excel, Word, PowerPoint).
Willingness for business travel within Canada and the US
Proficiency in Salesforce preferred.
Training in strategic selling methodology (Miller Heiman) preferred.
Ce que vous ferez dans ce role :
Developpe et met en uvre des plans pour les comptes strategiques.
Stimule la retention/croissance des revenus, la rentabilite des comptes et la satisfaction/loyaute des clients.
Poursuit une strategie de compte a long terme qui maximise les profits.
Identifie, developpe et gere les partenaires de canal pour atteindre les objectifs de canal.
Developpe une comprehension complete de la structure organisationnelle des clients et des influences cles des comptes assignes.
Effectue des presentations clients en articulant la proposition de valeur des offres de produits/solutions/services.
Fournit a la direction des suggestions pour ameliorer le volume, la part de marche et les niveaux de prix.
Developpe des previsions, des budgets et des plans operationnels pour les canaux de vente.
Ce que nous recherchons :
BS/BA dans une discipline connexe ou un diplome avance. Un diplome en genie industriel est un atout. Une certification peut etre requise dans certains domaines.
En general, 5 a 8 ans d'experience reussie dans la vente de solutions complexes ou dans un domaine connexe, avec plus de 5 ans d'experience en logistique et en automatisation.
Doit etre bilingue en anglais et en francais.
Grande maitrise de la suite MS Office (Excel, Word, PowerPoint).
Volonte de voyager pour affaires au Canada et aux Etats-Unis.Maitrise de
Salesforce preferee.
Formation en methodologie de vente strategique (Miller Heiman) preferee.