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Technical Account Manager Tam Jobs in Rochester, MN

Benchmark

Technical Program Manager I

Rochester, MN · On-site

$79K - $99K/yr

... sites and account management • Lead, or assist in leading, business review meetings with ... technical data and to address technical problems • Lead or participate in a continuous ...

GDIT

COMSEC/EKMS Manager

Rochester, MN

Communications Security (COMSEC), Documentations, Technical Knowledge Certifications: None ... Our work depends on a COMSEC/EKMS Manager joining our team to manage a classified COMSEC account in ...

GDIT

COMSEC/EKMS Manager

Rochester, MN

Applies technical knowledge to solve complex problems, understand the interrelationships of ... account in accordance with National Security Agency (NSA) and specified service regulations ...

GDIT

Network Manager II

Rochester, MN

Technical Training; Security+, MCSA, CCNP (RS or Datacenter) Required Experience: 1+ years of ... Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to ...

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Technical Account Manager Tam information

See Rochester, MN salary details

$40.7K

$87.9K

$171.8K

How much do technical account manager tam jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical account manager tam in Rochester, MN is $87,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $102,200.00 per year, depending on experience, location, and employer.

What is the difference between Technical Account Manager Tam vs Customer Success Manager CSM?

AspectTechnical Account Manager TamCustomer Success Manager CSM
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship management
Required SkillsTechnical knowledge, troubleshooting, communicationCustomer service, communication, relationship building
Work EnvironmentTechnical teams, client sites, support centersSales teams, client offices, remote
Common Industry UsageIT, SaaS, cloud servicesSoftware, SaaS, technology services

While both roles involve client interaction, the Technical Account Manager Tam primarily focuses on technical support and product optimization, whereas the Customer Success Manager CSM emphasizes customer retention and relationship management. Understanding these differences helps organizations assign the right roles for client success and technical support.

What is a Technical Account Manager (TAM)?

A Technical Account Manager (TAM) is a professional who acts as the main point of contact between a company and its clients for technical matters. TAMs help customers implement, optimize, and troubleshoot products or services, ensuring they get maximum value and satisfaction. They often provide proactive advice, coordinate technical resources, and serve as advocates for the customer within the organization. Their role combines technical expertise with customer service to build strong client relationships.

What are the key skills and qualifications needed to thrive as a Technical Account Manager (TAM), and why are they important?

To thrive as a Technical Account Manager, you need a strong background in IT or engineering, experience with customer relationship management, and typically a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), ticketing systems, and vendor-specific certifications (such as AWS or Microsoft Certified) are commonly required. Exceptional problem-solving abilities, communication skills, and the capacity to manage multiple priorities help TAMs build trust and deliver tailored solutions. These skills are crucial for ensuring client satisfaction, driving technical adoption, and maintaining long-term customer relationships.

What are some common challenges Technical Account Managers (TAMs) face when balancing technical support and client relationship management?

Technical Account Managers often juggle the dual responsibilities of providing in-depth technical guidance and nurturing strong client relationships. A common challenge is managing client expectations while troubleshooting complex issues, as TAMs must communicate technical limitations or delays in a way that maintains trust. Additionally, TAMs frequently coordinate with internal engineering and product teams to advocate for client needs, requiring excellent organizational and communication skills. Successfully balancing these aspects leads to higher client satisfaction and long-term partnerships.
What job categories do people searching Technical Account Manager Tam jobs in Rochester, MN look for? The top searched job categories for Technical Account Manager Tam jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Technical Account Manager Tam jobs? Cities near Rochester, MN with the most Technical Account Manager Tam job openings:
Technical Account Manager Tam jobs near you
Account Manager (Rochester, MN)

Account Manager (Rochester, MN)

Guardant Health

Rochester, MN • On-site, Remote

$77K - $106K/yr

Full-time

Posted 21 days ago

Guardant Health rating

9.4

Company rating: 9.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 120 rated laboratories

Job description

Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Responsibilities:
  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquistion
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
  • Ensure team objectives are met
  • Work effectively with individuals across multiple departments throughout GHI
  • Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications:
  • 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate customer support abilities throughout the sales cycle
  • Impeccable verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products - particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

AI & Digital Fluency
  • Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.Primary Location: Remote-USA-MNPrimary Location Base Pay Range: $77,200 - $106,150Other US Location(s) Base Pay Range: $77,200 - $106,150If the role is performed in Colorado, the pay range for this job is: $77,200 - $106,150
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/

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