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Technical Account Lead Jobs (NOW HIRING)

Relativity

Senior Technical Account Manager

Manhattan, NY · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Louisville, KY · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Nashville, TN · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Atlanta, GA · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Manchester, NH · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Newark, NJ · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Boise, ID · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Wilmington, DE · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Denver, CO · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Milwaukee, WI · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Charlotte, NC · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Detroit, MI · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Relativity

Senior Technical Account Manager

Huntsville, AL · Hybrid

$100K - $150K/yr

As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and ...

Roku

Technical Account Manager

Santa Monica, CA · Remote

$130K - $160K/yr

Lead the project planning, operational work, and testing related to the integration * Monitor and ... Technical Account Management role or equivalent * Ability to communicate clearly, concisely, and ...

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Technical Account Lead information

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$30K

$156.3K

$206K

How much do technical account lead jobs pay per year?

As of Jun 8, 2026, the average yearly pay for technical account lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Technical Account Lead typically collaborate with both clients and internal technical teams?

A Technical Account Lead acts as a bridge between clients and internal engineering or support teams, ensuring that client needs are clearly communicated and technical solutions are delivered effectively. They often participate in regular meetings with clients to gather feedback, address concerns, and provide updates on project progress. Internally, they coordinate with developers, product managers, and support staff to prioritize client requirements and resolve technical issues. This role requires strong communication skills, as well as the ability to translate technical details into actionable insights for both clients and colleagues.

What are the key skills and qualifications needed to thrive as a Technical Account Lead, and why are they important?

To thrive as a Technical Account Lead, you need a strong background in IT or computer science, experience with account management, and deep understanding of client business needs. Familiarity with CRM systems, cloud platforms, and relevant certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are highly beneficial. Exceptional communication, problem-solving, and relationship-building skills are crucial for managing client expectations and collaborating with internal teams. These competencies ensure successful client outcomes, high customer satisfaction, and the effective delivery of technical solutions.

What is the difference between Technical Account Lead vs Technical Support Engineer?

AspectTechnical Account LeadTechnical Support Engineer
CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL, PMP often preferredBachelor's degree in IT, Computer Science, or related field; certifications like CompTIA, HDI support certifications common
Work EnvironmentClient-facing, strategic account management, cross-team collaborationTechnical troubleshooting, customer support, issue resolution
Employer & Industry UsageTech companies, SaaS providers, enterprise ITIT service providers, tech companies, hardware/software vendors

The Technical Account Lead focuses on managing client relationships, ensuring technical success, and coordinating solutions, while the Technical Support Engineer primarily handles technical issues and troubleshooting. Both roles require technical expertise, but the Lead emphasizes strategic account management and customer communication.

What is a Technical Account Lead?

A Technical Account Lead is a professional who serves as the primary point of contact between a company and its clients for technical matters. They are responsible for understanding clients' technical needs, providing strategic guidance, and ensuring successful implementation and ongoing support of products or services. Technical Account Leads coordinate internal technical teams, manage escalations, and help clients achieve their business objectives through effective use of technology. Their role requires strong technical knowledge, communication skills, and a client-focused approach.
More about Technical Account Lead jobs
What job categories do people searching Technical Account Lead jobs look for? The top searched job categories for Technical Account Lead jobs are:
Technical Account Lead jobs near you
Infographic showing various Technical Account Lead job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Senior Technical Account Manager

Senior Technical Account Manager

Relativity

Manhattan, NY • Hybrid

$100K - $150K/yr

Other

Posted 14 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.

Job Description and Requirements

Role Responsibilities

  • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized

  • Help guide the resolution of critical customer incidents

  • Lead technical success plans to ensure customers have a positive and successful experience using Relativity

  • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers

  • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals

  • Drive internal service review meetings covering performance, service improvements, quality, and process

  • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents

  • When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity

  • Maintain the flexibility to work other time frames as needed or requested

  • Commitment to and consistent demonstration of core company values

  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices

  • Exhibit subject matter expert (SME) knowledge in Relativity

  • Relativity Certified Administrator required

Preferred Qualifications

  • 7+ years in a technical role directly supporting customers
  • Highly-developed written and verbal communication skills
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Meticulous attention to detail.
  • Experience working in a SaaS, IaaS and/or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products.
  • ITIL Certification
  • Relativity Expert/Master certification

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

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