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Technical Account Executive Jobs (NOW HIRING)

Mendix

Technical Account Manager

Boston, MA · On-site

The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation.

Mendix

Technical Account Manager

Boston, MA · Remote

$160K - $270K/yr

The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation.

LogicGate

Technical Account Manager

Chicago, IL · On-site

Location : Bellevue, WA or Chicago, IL About the Role Technical Account Managers (TAMs) at ... Executive Presence: Elite verbal and written communication command, with verified comfort ...

Archera

Partner with Account Executives to identify expansion opportunities and additional insured ... Ability to translate technical concepts into business outcomes * Excellent written and verbal ...

Trustpilot

Technical Account Manager

New York, NY

$110K - $125K/yr

As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot ... Ability to work with the top account executives at Trustpilot and learn from them. * 20 vacation ...

NICE

Senior Technical Account Manager

Lead Executive Business Reviews (EBRs), service reviews, and strategic planning sessions ... Technical Account Management, Professional Services, Consulting, Account Management, or related ...

Archera

You'll own the post-sales technical relationship, helping customers maximize the value of their ... Partner with Account Executives to identify expansion opportunities and additional insured ...

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

Technical Account Manager Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... Engage with director- and VP-level executives to translate business needs into technical and ...

Claroty

Technical Account Manager

New York, NY · Remote

$140K - $160K/yr

Drive executive-level technical conversations and present strategic roadmaps aligned with customers ... Account Management, Network Engineering, or similar customer-facing technical roles. * Deep ...

Contruent

Technical Account Manager

Naperville, IL · On-site

$110K - $180K/yr

The Role As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical ... Contribute to QBRs and executive reviews Cross-Functional Collaboration * Act as bridge between ...

NICE

Senior Technical Account Manager

OR · On-site +1

Lead Executive Business Reviews (EBRs), service reviews, and strategic planning sessions ... Technical Account Management, Professional Services, Consulting, Account Management, or related ...

Contruent

Technical Account Manager

Naperville, IL

The Role As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical ... Contribute to QBRs and executive reviews Cross-Functional Collaboration * Act as bridge between ...

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Technical Account Executive information

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$30K

$79.2K

$143K

How much do technical account executive jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical account executive in the United States is $79,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a technical account executive?

A Technical Account Executive is a professional who combines sales expertise with technical knowledge to manage and grow client relationships, especially for technology-based products or services. They work closely with clients to understand their technical needs, provide tailored solutions, and ensure customer satisfaction throughout the sales cycle. Technical Account Executives often act as a bridge between the client and internal technical teams, helping to resolve issues and identify opportunities for upselling or cross-selling. This role requires strong communication, problem-solving skills, and a solid understanding of the relevant technology. It is common in industries such as software, IT services, and telecommunications.

How does a technical account executive balance technical problem-solving with sales responsibilities?

A Technical Account Executive is responsible for both understanding clients' technical needs and driving business growth through sales. This role often requires working closely with engineering teams to address client challenges while also collaborating with the sales team to identify and pursue new opportunities. Balancing these responsibilities involves strong communication skills, the ability to prioritize client issues, and a proactive approach to relationship management. Regular check-ins with clients and internal teams help ensure that technical solutions align with business objectives, making adaptability and multitasking essential skills in this role.

What are the key skills and qualifications needed to thrive as a technical account executive?

To thrive as a Technical Account Executive, you need a solid background in sales, technical solution knowledge, and account management, often supported by a degree in business or a technical field. Familiarity with CRM platforms like Salesforce, technical presentation tools, and relevant product certifications is typically required. Exceptional communication, relationship-building, and problem-solving skills help you connect with clients and translate their needs into actionable solutions. These skills are essential to effectively bridge the gap between technical products and customer needs, driving both client satisfaction and business growth.

What is the difference between Technical Account Executive vs Customer Success Manager?

AspectTechnical Account ExecutiveCustomer Success Manager
CredentialsTechnical background, certifications in product or technical fieldsCustomer service, communication, and relationship management skills
Work EnvironmentTechnical meetings, product demonstrations, troubleshootingClient onboarding, ongoing support, relationship building
Employer & IndustryTech companies, SaaS providers, IT servicesTech, SaaS, and software industries

While both roles focus on client engagement, the Technical Account Executive primarily handles technical solutions, product demonstrations, and troubleshooting, whereas the Customer Success Manager emphasizes relationship management and ensuring customer satisfaction. The Technical Account Executive often works closely with technical teams, while the Customer Success Manager maintains ongoing client relationships to promote retention and growth.

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What are the most commonly searched types of Technical Account jobs?

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Technical Account Executive jobs near you
Infographic showing various Technical Account Executive job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $79,235 per year, or $38.1 per hour.

Enterprise Operations Director

RedSail Technologies LLC

Spartanburg, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Enterprise Operations Director
Job Summary
The Enterprise Operations Director provides strategic leadership for RedSail's technical account management function and is accountable for the operational health, technical success, and long-term value delivered to assigned strategic and enterprise customers. This leader defines the strategy, service model, standards, and performance expectations for Enterprise Operations Managers while building a high-performing team that serves as a trusted operational and technical advisor to customers. The Director develops strong executive relationships, provides oversight for complex escalations and customer-impacting incidents, and ensures the organization proactively manages account risk, service performance, and continuous improvement. The Director establishes scalable processes, governance, metrics, and capacity plans that improve customer outcomes and operational efficiency. Through strategic leadership, technical credibility, and enterprise-wide influence, this role ensures customers experience RedSail as one integrated organization committed to their long-term success.
Key Duties
Strategic Account Ownership
  • Define and execute the vision, operating model, service standards, and annual priorities for the Enterprise Operations Management function in alignment with RedSail's customer experience and growth objectives.

  • Develop executive-level relationships with strategic customers and serve as the senior operational and technical sponsor for account health, risk mitigation, and value realization.
  • Establish portfolio segmentation, engagement models, coverage requirements, and account planning standards that provide consistent, scalable support for strategic customers.
  • Partner with Sales, Customer Success, and Business Development leadership to align commercial strategy, customer commitments, and operational execution.

Operational Excellence & Technical Leadership
  • Establish and monitor KPIs, SLAs, account-health indicators, escalation thresholds, and reporting mechanisms that measure service quality, responsiveness, operational risk, and customer outcomes.

  • Provide executive oversight for complex customer escalations and critical incidents, ensuring clear ownership, timely communication, disciplined root-cause analysis, and durable corrective actions.
  • Drive consistency in technical account plans, customer playbooks, operational reviews, risk registers, and escalation practices across the team.
  • Use data and customer insights to identify systemic issues, prioritize investments, and improve the reliability, scalability, and supportability of RedSail solutions.
  • Lead capacity planning, resource allocation, and operating rhythms to support changing customer demand and business priorities.

People Leadership & Organizational Development
  • Lead, coach, and develop a high-performing team of Enterprise Operations Managers, setting clear expectations and fostering accountability, collaboration, customer focus, and continuous learning.
  • Own workforce planning, organizational design, recruiting, onboarding, performance management, talent development, and succession planning for the function.
  • Build team capabilities in executive communication, technical problem-solving, incident leadership, strategic account planning, and business acumen.
  • Create a culture that balances high-touch customer partnership with repeatable, scalable, and measurable operating practices.

Cross-Functional Leadership & Continuous Improvement
  • Influence Product, Engineering, Operations, Support, and Compliance priorities by translating customer needs and recurring operational challenges into clear business and technical requirements.
  • Represent the voice of the customer in leadership forums and provide actionable insights that inform roadmaps, service improvements, and investment decisions.
  • Establish governance for customer-impacting changes, operational readiness, incident communications, and follow-through on corrective actions.
  • Lead cross-functional initiatives that improve customer experience, reduce recurring issues, increase team productivity, and strengthen operational performance.
  • Present account-health trends, risks, performance results, and recommendations to senior and executive leadership.

Required Work Experience/Skills
  • 10+ years of progressive experience in enterprise operations management, customer operations, enterprise support, customer success, professional services, solution architecture, or a related customer-facing technology function.
  • 5+ years of leadership experience, including responsibility for hiring, coaching, performance management, organizational design, and talent development.
  • Demonstrated success leading enterprise-facing technical teams and managing complex, integration-heavy customer environments.
  • Proven ability to establish scalable operating models, service standards, KPIs, SLAs, account-health frameworks, and escalation governance.
  • Strong executive presence with experience building trusted relationships, leading business reviews, and communicating risk, performance, and strategy to senior stakeholders.
  • Demonstrated technical and business judgment in resolving complex issues involving integrations, transaction processing, system connectivity, data exchange, or enterprise software platforms.
  • Strong analytical, financial, organizational, and change-management skills with the ability to translate data into priorities and measurable business outcomes.
  • Excellent written, verbal, presentation, and influence skills across technical and non-technical audiences.

Preferred Work Experience/Skills
  • Experience leading enterprise account management, enterprise customer success, or professional services teams in healthcare technology, pharmacy technology, PBM, claims processing, healthcare data exchange, or SaaS environments.

  • Knowledge of NCPDP standards, BIN/PCN, claims adjudication, pharmacy workflows, healthcare interoperability, or other regulated transaction environments.
  • Experience supporting large retail pharmacy chains or other multi-site enterprise healthcare organizations.
  • Experience operating in HIPAA-regulated environments and partnering with Privacy, Security, or Compliance teams.
  • Bachelor's degree in business, technology, healthcare administration, or a related field; master's degree preferred. An equivalent combination of education and relevant experience may be considered.

Success in this Role
Success in this role is demonstrated by:
  • Improved customer retention, confidence, satisfaction, and value realization across strategic accounts.
  • Consistent achievement of service, response, resolution, account-health, and operational performance targets.
  • Reduced frequency, duration, and recurrence of customer-impacting incidents and escalations.
  • A scalable, disciplined Enterprise Operations Management operating model with clear standards, governance, documentation, and reporting.
  • A highly engaged, capable, and accountable team with strong development and succession pipelines.
  • Effective cross-functional alignment that converts customer insights into measurable product, service, and operational improvements.

Discretionary Judgment
  • Exercises broad independent judgment in setting functional priorities, allocating resources, addressing customer and operational risk, and making decisions with material impact on strategic accounts and business performance.

  • Makes timely decisions in ambiguous, high-impact situations while balancing customer commitments, technical constraints, regulatory requirements, and organizational priorities.
  • Uses sound judgment, maintains confidentiality, and demonstrates ethical leadership.

Physical Demands, Working Conditions, and General Employment Guidelines
  • Moderate or high levels of stress may be experienced in the performance of the job
  • Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

Equipment
  • Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
  • Must have internet access

Safety to Self and Others
  • Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards
  • Position is performed in an open office environment or approved remote work location

Work Location
  • Hybrid at a RedSail Office
    • Spartanburg, SC
    • Irving, TX
    • Shreveport, LA
    • Oak Brook, IL
    • Cranberry Township, PA
    • Long Island, NY

Compensation & Total Rewards
The anticipated base salary range for this position is $135,000-$145,000 annually. This position is also eligible to participate in RedSail's annual incentive bonus program, with a target opportunity of 7.5% of base salary. Actual bonus payout is based on company performance and is subject to the terms and conditions of the applicable bonus plan. Actual compensation will be determined based on factors including relevant experience, skills, qualifications, internal equity, and geographic location.
RedSail offers a comprehensive benefits package, including paid time off; medical, dental, and vision insurance; a 401(k) plan with a company match; professional development opportunities; and programs that support employee health and well-being. Benefit offerings are subject to the terms and conditions of the applicable plans and may be modified from time to time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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