Job Summary:
Child Care Resource Center is a leader in cultivating child, family, and community well-being. The IT Support Technician II provides advanced Service Desk and hands-on technical support, resolves technical issues, and supports enterprise systems and end-user technology across multiple locations.
Responsibilities:
• Service Desk Operations and Technical Support (25%)
• Systems and Infrastructure Support (25%)
• Technical Deployment and Field Support (15%)
• IT Project Support – Junior Project Management (15%)
• Application Support and Monitoring (10%)
• AI Initiative and Emerging Technology Support (10%)
Qualifications:
Required:
• Education: Associates degree, or High School Diploma / GED and equivalent years of education/training, in Computer Science or related field.
• Experience: Minimum of 4 years of progressive IT support experience, including at least 1 year of IT Service Desk support (phone and hands‑on) in a Windows‑based environment supporting more than 1,400 users across a geographically dispersed organization.
• Technical Requirements: Demonstrated working knowledge of Microsoft Office 365 (or newer) application suite.
• Technical Requirements: Basic understanding of computer and network operations, including local area network concepts and TCP/IP protocol.
• Technical Requirements: Hands-on experience with PC and VDI hardware troubleshooting.
• Technical Requirements: Familiarity with or demonstrated interest in AI tools, automation platforms, or workflow development (e.g., n8n, OpenWebUI, or similar) is a plus.
• Technical Requirements: Basic exposure to Linux/Ubuntu operating systems is a plus.
• Physical Requirements: Regularly lift, move, and install computer equipment up to 40lbs, typically 1-2 hours per day.
• Travel: This position requires up to 20% travel.
• Work Schedule: This position is onsite, Full time, typically M-F, regular business hours.
• Work Environment: Office work environment; ambient temperature, noise level, indoors.
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required.
Preferred:
• Education: Bachelor’s degree in Computer Science or related field.
• Professional/Technical Certifications: A+, Security+ Certifications.
• Professional/Technical Certifications: Microsoft Certified Professional (current).
• Professional/Technical Certifications: ITIL Certification.
Company:
Child Care Resource Center assists parents, children and child care providers to find quality child care, development & education services. Founded in 1974, the company is headquartered in Chatsworth, USA, with a team of 501-1000 employees. The company is currently Late Stage.