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Tech Support Jobs in Pittsburgh, PA (NOW HIRING)

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA · On-site

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

Revel Staffing

IT Support Supervisor

Pittsburgh, PA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Mancan

IT Support Specialist

Weirton, WV · On-site

$16 - $24/hr

Now Hiring in Weirton IT Support Specialist! Mancan Staffing is currently hiring for a full-time IT Support Specialist in Weirton! If youre tech-savvy, enjoy solving problems, and want a stable ...

Form Energy

IT Support Technician

Weirton, WV · On-site

$21 - $28.75/hr

As an IT Support Technician, you will be the first point of contact for our Weirton, WV location and work within a broader team to support projects and IT activities across the company. This will ...

Form Energy

IT Support Technician

Weirton, WV · On-site

$21 - $28.75/hr

As an IT Support Technician, you will be the first point of contact for our Weirton, WV location and work within a broader team to support projects and IT activities across the company. This will ...

ASCENT DATA, LLC

IT Support Analyst

Pittsburgh, PA · On-site

Ascent Data is a leading Managed IT Service Provider seeking an IT Support Analyst to join their team. This role is an excellent opportunity for an early-career IT professional to gain hands-on ...

cyberThink, Inc.

IT Support Associate

Pittsburgh, PA · On-site

$20 - $27.50/hr

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair ...

3B Staffing LLC

IT Support Technician

Canonsburg, PA · On-site

$19.75 - $27/hr

Bachelor's degree - Preferred Experience Required: * IT Service Desk or Operations support - 5 -10 years * Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years

3B Staffing LLC

IT Support Technician

Canonsburg, PA · On-site

$19.75 - $27/hr

Bachelor's degree - Preferred Experience Required: * IT Service Desk or Operations support - 5 -10 years * Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years

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Tech Support information

See Pittsburgh, PA salary details

$26.2K

$42.2K

$64.1K

How much do tech support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for tech support in Pittsburgh, PA is $42,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Pittsburgh, PA?

The most popular types of Tech Support jobs in Pittsburgh, PA are:

What are popular job titles related to Tech Support jobs in Pittsburgh, PA?

For Tech Support jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Pittsburgh, PA look for?

The top searched job categories for Tech Support jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Tech Support jobs?

Cities near Pittsburgh, PA with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 69% Full Time, 18% Part Time, and 13% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $42,211 per year, or $20.3 per hour.

IT Support Analyst

Ascent Data, LLC

Pittsburgh, PA • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

IT Support Analyst

Location: RIDC Park, O'Hara Township, PA
Schedule: Monday–Friday | Daylight Hours
Employment Type: Full-Time

Build Your IT Career with Ascent Data

Are you passionate about technology and helping people solve problems? Ascent Data is seeking an IT Support Analyst to join our team. This position is an excellent opportunity for an early-career IT professional looking to gain hands-on experience across a wide variety of technologies, industries, and customer environments.

As an IT Support Analyst, you'll serve as the primary point of contact for technical support requests, helping customers and end users resolve issues quickly and professionally. You'll receive ongoing training, mentorship, and opportunities to earn industry certifications while building a rewarding career in information technology.

What You'll Do
  • Serve as the first line of technical support for our customers and end users.
  • Take ownership of support tickets from initial contact through resolution.
  • Troubleshoot and resolve hardware, software, networking, and user issues remotely and onsite.
  • Support desktops, laptops, printers, mobile devices, and remote access technologies.
  • Install, configure, and maintain workstation hardware and software.
  • Manage user accounts and permissions within Active Directory.
  • Administer and support Microsoft 365, including Exchange and SharePoint.
  • Provide basic Windows Server administration and support.
  • Maintain accurate documentation within the ticketing system.
  • Coordinate equipment inventory and procurement activities.
  • Train and assist users with technology-related questions and best practices.
  • Work with vendors and third-party providers to resolve technical issues.
  • Travel to customer locations in the Zelienople area as needed.
  • Participate in an after-hours on-call rotation.
What We're Looking ForRequired Qualifications
  • Minimum one year of experience providing technical support in a business environment.
  • Experience troubleshooting Windows desktop operating systems and Microsoft applications.
  • Working knowledge of:
    • Windows 10 and Windows 11
    • Windows Server 2022/2025
    • Microsoft 365 (Exchange and SharePoint)
    • Active Directory
    • PC hardware, networking, and peripheral devices
  • Strong customer service and communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational and multitasking abilities.
  • Ability to work effectively in a fast-paced environment.
  • Valid driver's license and reliable transportation.
  • Ability to lift and move equipment weighing up to 50 pounds.
Preferred Qualifications
  • Associate degree in Information Technology or a related field.
  • CompTIA A+, Network+, Security+, Microsoft, or other industry certifications.
  • Experience working in a Managed Services Provider (MSP) environment.
Why Join Ascent Data?
Ascent Data is a leading Managed IT Service Provider. Our Cloud and Data Center clients span the nation. We exist to transform technology into value for our customers and help small to mid-sized businesses succeed through advanced technology management, personalized IT strategy, and the constant support of our responsive team.
At Ascent Data, you'll work alongside experienced technology professionals who are committed to helping you grow. We invest in our employees through training, certification opportunities, and career advancement paths while providing exposure to a diverse customer base and modern technologies.
Benefits Include
  • Competitive compensation
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Paid time off and paid holidays
  • 401(k) retirement savings plan
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

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