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Tech Support Jobs in Frisco, TX (NOW HIRING)

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

The Loan Store, Inc. is seeking an IT Support Analyst to provide hands-on technical support to employees across the organization. This role involves troubleshooting and resolving technical issues ...

Collabera

Prime Tech Support

Richardson, TX · On-site

$19.50 - $26.75/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... complexity; provides support on a world-wide basis. * Manage workload and other assignments ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

Information Technology Reports To: CIO Employment Type: Full-Time Position Summary The IT Support Analyst is responsible for providing hands-on technical support to employees across the organization ...

myIT com

IT Support Specialist

Bedford, TX · On-site

$40K - $50K/yr

Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology? Want to be part of a professional team in an established, high-growth company? We're one of the ...

myIT.com

IT Support Specialist

Bedford, TX · On-site

Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology? Want to be part of a professional team in an established, high-growth company? We're one of the ...

myIT com

IT Support Specialist

Bedford, TX

Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology? Want to be part of a professional team in an established, high-growth company? We're one of the ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Frisco, TX

Tech Support information

See Frisco, TX salary details

$25.3K

$40.7K

$61.8K

How much do tech support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for tech support in Frisco, TX is $40,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $44,000.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are popular job titles related to Tech Support jobs in Frisco, TX?

For Tech Support jobs in Frisco, TX, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Frisco, TX look for?

The top searched job categories for Tech Support jobs in Frisco, TX are:

What cities near Frisco, TX are hiring for Tech Support jobs?

Cities near Frisco, TX with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Frisco, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,695 per year, or $19.6 per hour.

IT Support Analyst

The Loan Store, Inc.

Plano, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Job Summary:
The Loan Store, Inc. is seeking an IT Support Analyst to provide hands-on technical support to employees across the organization. This role involves troubleshooting and resolving technical issues, managing IT requests, and supporting cybersecurity initiatives.
Responsibilities:
• Provide on-site technical support for employees, including troubleshooting hardware, software, network connectivity, and system access issues.
• Serve as the primary point of contact for IT support requests and provide timely resolution or escalation as needed.
• Install, configure, maintain, and troubleshoot laptops, monitors, printers, mobile devices, and other technology equipment.
• Support employee onboarding and offboarding processes, including equipment provisioning, account setup, access management, and asset tracking.
• Assist with administration and troubleshooting of Microsoft 365, Active Directory/Microsoft Entra ID, single sign-on (SSO), and other enterprise applications.
• Manage and maintain IT tickets, ensuring accurate documentation, communication, and timely follow-up.
• Partner with internal teams and external vendors to resolve technical issues and improve technology processes.
• Assist with software deployments, system updates, and technology rollouts.
• Support cybersecurity initiatives, including security awareness efforts, endpoint protection, access controls, and incident response procedures.
• Identify potential security risks and escalate suspicious activity or vulnerabilities according to established protocols.
• Maintain IT documentation, including procedures, knowledge articles, and system inventories.
• Participate in technology projects and process improvement initiatives.
• Provide excellent customer service while maintaining professionalism and confidentiality when handling company and employee information.
Qualifications:
Required:
• 2+ years of experience providing IT support in a business environment or equivalent hands-on technical experience.
• Strong troubleshooting skills across hardware, software, operating systems, and business applications.
• Experience supporting Microsoft Windows environments and Microsoft 365 applications.
• Familiarity with Active Directory, user provisioning, permissions management, and endpoint support.
• Ability to diagnose and resolve technical issues while providing a high level of customer service.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize multiple requests, manage competing deadlines, and work independently.
• Strong attention to detail and commitment to maintaining accurate documentation.
Preferred:
• Experience supporting technology within the mortgage, lending, banking, financial services, or other highly regulated industries, including familiarity with Fannie Mae and Freddie Mac guidelines, systems, or workflows is strongly preferred.
• Familiarity with mortgage-specific applications, platforms, or workflows.
• Experience supporting cybersecurity initiatives, including phishing prevention, endpoint security, access controls, vulnerability management, or security awareness programs.
• Knowledge of identity and access management concepts, including Microsoft Entra ID (Azure Active Directory) and single sign-on (SSO).
• Experience with IT ticketing systems and asset management tools.
• Relevant technical certifications (such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar) are a plus.
Company:
The Loan Store, Inc. Founded in 2013, the company is headquartered in Tucson, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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