Tech Support Jobs in Wisconsin (NOW HIRING)

About Rundle-Spence

Rundle-Spence is a fifth-generation, family-owned wholesale distributor of plumbing, heating, well, and septic products - in business since 1871 and headquartered in New Berlin, WI, with additional locations in Madison and Fond du Lac. For over 150 years, our belief that better service means better value has built lasting relationships across Wisconsin's plumbing and heating industry. We actively seek out passionate problem-solvers who enjoy building things and relish a good challenge.

Position Summary

We are adding an ERP & IT Support Specialist to our team. This is a hybrid role at the center of how our business runs - the IT department serves as the source of truth for our ERP platform and its processes, and this position is a key part of that. The right candidate will develop deep working knowledge of Epicor Eclipse, support and train end users across all three branch locations, contribute to reporting and data needs, and help identify where processes and procedures can be improved. End user hardware and help desk support are part of the role.

Candidates with experience in distribution, wholesale, or supply chain environments - especially those with hands-on ERP experience in any platform - will be given strong preference.

Level & Placement

This position will be placed at Level I, II, or III based on your experience and demonstrated capability. We're not trying to fill a single profile - if you're the right person, we'll place you where you fit.

Level I: Entry level. Building ERP and IT support skills under direction. Learning Eclipse, core business processes, and day-to-day IT operations. Regular supervision.

Level II: 1-3 years of relevant experience. Working proficiency across ERP support and IT operations. Growing independence; begins supporting and training others. Occasional supervision.

Level III: 3+ years of experience with demonstrated ERP depth. Primary or secondary owner of assigned system areas. Mentors others and drives process improvement. Largely self-directed.

A note on ERP experience: Our core business runs on Epicor Eclipse. Prior Eclipse experience is a plus but not required - candidates familiar with any ERP platform (P21, Infor, SAP, NetSuite, or others) bring transferable knowledge we value.

Key Responsibilities

ERP & Business Systems

• Eclipse Operations: Serve as a primary support resource for Epicor Eclipse - our core distribution ERP. Handle day-to-day user support, troubleshooting, and system operations.

• Process Knowledge: Develop deep working knowledge of the business processes Eclipse supports across sales, purchasing, warehouse, and accounting - understanding not just the system but the operations behind it.

• Reporting & Data: Support reporting needs across departments, help users get the data they need from Eclipse, and develop familiarity with how data flows through the system.

• Process Improvement: Actively look for opportunities to improve how Eclipse is used across the business - identify inefficiencies, suggest better workflows, and help implement changes.

• Training: Train end users on Eclipse processes and procedures. Document workflows and contribute to the internal knowledge base so that knowledge isn't held by one person.

End User & IT Support

• Help Desk: Serve as a first point of contact for day-to-day technical support and Tier 1 help desk issues across all three branch locations.

• Device Management: Handle hardware setup, deployment, and lifecycle management for desktops, laptops, and peripherals.

• Access Management: Oversee user account provisioning, system access, and onboarding/offboarding workflows.

• Communications Support: Support the corporate phone system, conference room equipment, and connected communications platforms.

• Logistics Hardware: Manage warehouse RF scanning hardware in coordination with our warehouse team and external hardware partners.

IT Operations

• Asset & Maintenance Tracking: Routine asset tracking, infrastructure documentation, and system maintenance.

• Managed Services Liaison: First point of contact with our managed services partner on infrastructure, network, and security matters before escalation.

• Knowledge Base: Contribute to process documentation and long-term development of the internal team knowledge base.

Qualifications

Required:

• ERP or Business Systems Interest: A genuine interest in how ERP software and technology systems support real business operations - and a drive to become the go-to resource for that knowledge.

• Technical Foundation: A solid foundation in IT support, business systems, or a related field through work experience, education, or both.

• Process Orientation: Ability to learn, document, and improve business processes - not just troubleshoot technology.

• Communication & Follow-Through: Clear communicator who follows through reliably in a team environment where others depend on you.

• Adaptability: Comfortable in a hands-on environment where priorities shift and the work varies day to day.

• Willingness to Train Others: Open to teaching what you know and helping others use systems more effectively.

Preferred - not required:

• ERP Experience: Prior experience with Epicor Eclipse, Prophet 21, Infor, SAP, NetSuite, or any distribution or wholesale ERP platform.

• Industry Background: Experience in distribution, wholesale, manufacturing, or supply chain environments. Candidates with this background will be given strong preference.

• Reporting & Data: Experience working with business data, running reports, or supporting data needs in an operational environment.

• Google Workspace: Administrative experience with Google Workspace environments.

• Logistics Tech: Familiarity with warehouse technology or mobile RF scanning hardware.

Benefits Include

• 401(k) and 401(k) matching

• Profit Sharing

• Health, Dental and Vision Insurance

• Health Savings Account

• Life Insurance

• Paid Time Off

• Long-term and Short-term Disability

• Employee Discount

• Monday-Friday, No Weekends