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Tech Support Jobs in Wisconsin (NOW HIRING)

PeopleSharp

L2 IT Support Technician

Kaukauna, WI · On-site

$60K - $70K/yr

Additional perks including gym membership reimbursement and IT training reimbursement * Predictable schedule of 7:45 AM - 4:45 PM to support work/life balance * A collaborative, feedback-driven work ...

New

PeopleSharp

L2 IT Support Technician

Kaukauna, WI · On-site

$60K - $70K/yr

Additional perks including gym membership reimbursement and IT training reimbursement * Predictable schedule of 7:45 AM - 4:45 PM to support work/life balance * A collaborative, feedback-driven work ...

New

PeopleSharp

L2 IT Support Technician

Kaukauna, WI · On-site

$60K - $70K/yr

Additional perks including gym membership reimbursement and IT training reimbursement * Predictable schedule of 7:45 AM - 4:45 PM to support work/life balance * A collaborative, feedback-driven work ...

New

PPG Industries, Inc.

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

PPG

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

Expert Institute

IT Support Technician - Level 1

Milwaukee, WI · On-site

$21.25 - $29/hr

Overview We are seeking a highly organized and customer-focused Level 1 IT Support Technician to serve as the face of IT for our growing team. As the first point of contact for technical support, you ...

Qualysoft

Ostosterreich, Vollzeit vor Ort Sie begeistern sich fur IT-Support und mochten Anwender bei ihren taglichen Herausforderungen unterstutzen? Dann sind Sie bei uns richtig. Fur ein spannendes Projekt ...

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All JobsTech Support JobsTech Support Jobs in Wisconsin

Tech Support information

See Wisconsin salary details

$27.3K

$43.9K

$66.6K

How much do tech support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for tech support in Wisconsin is $43,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Wisconsin? The most popular types of Tech Support jobs in Wisconsin are:
What are popular job titles related to Tech Support jobs in Wisconsin? For Tech Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Wisconsin look for? The top searched job categories for Tech Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Tech Support jobs? Cities in Wisconsin with the most Tech Support job openings:
Tech Support jobs near you

L2 IT Support Technician

PeopleSharp

Kaukauna, WI • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.

If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we’d love to hear from you. This is an on-site position located in Kaukauna, WI.

What We Offer

  • Competitive salary of $60,000–$70,000, based on experience
  • Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA
  • Quarterly incentive opportunities
  • Additional perks including gym membership reimbursement and IT training reimbursement
  • Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance
  • A collaborative, feedback-driven work environment with opportunities for growth and advancement

What You’ll Do

  • Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues
  • Mentor and support junior service desk technicians
  • Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance
  • Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems
  • Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications
  • Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments
  • Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations
  • Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency

Skills & Experience

  • 3+ years of experience in a service desk or technical support role (MSP experience preferred)
  • Experience serving as an escalation point or technical lead
  • Hands-on experience supporting SMB technical environments
  • Familiarity with MSP ticketing systems and remote monitoring/management tools
  • Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
  • Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
  • Self-motivated, team-oriented mindset with strong problem-solving skills
  • Valid driver’s license for occasional on-site client support

Why This Role Matters

  • You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively
  • Your work will directly impact client productivity, security, and business continuity across a variety of industries
  • You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture
  • You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day
  • Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies
  • You’ll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships

Ready to Apply?

Quick apply by submitting your resume

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Get a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753