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Tech Support Jobs in Michigan (NOW HIRING)

Ricardo Defense

IT Support Technician

Troy, MI · On-site

$54K - $62K/yr

Detroit defense seeks an experienced, motivated, career and customer-oriented IT User Support Technician to join our team in Troy, MI Essential Duties and Responsibilities: * Level 1 Help Desk ...

Detroit Defense

IT Support Technician

Troy, MI

$54K - $62K/yr

Detroit defense seeks an experienced, motivated, career and customer-oriented IT User Support Technician to join our team in Troy, MI . Essential Duties and Responsibilities: * Level 1 Help Desk ...

Slate Auto

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will ...

Danaher

IT Support Specialist

Southfield, MI

The IT Site Lead for Beckman Coulter Diagnostics is responsible for site support at our Southfield (Lumigen) office that drive significant impact to the organization. This position is part of the ...

Danaher

IT Support Specialist

Southfield, MI · On-site

The IT Site Lead for Beckman Coulter Diagnostics is responsible for site support at our Southfield (Lumigen) office that drive significant impact to the organization. This position is part of the ...

PPG

Site IT Support Specialist

Troy, MI

As the Site IT Support (SIS) Specialist you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

Recar

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will ...

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All JobsTech Support JobsTech Support Jobs in Michigan

Tech Support information

See Michigan salary details

$23.5K

$37.9K

$57.5K

How much do tech support jobs pay per year?

As of Jul 4, 2026, the average yearly pay for tech support in Michigan is $37,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $41,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Michigan? The most popular types of Tech Support jobs in Michigan are:
What are popular job titles related to Tech Support jobs in Michigan? For Tech Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Michigan look for? The top searched job categories for Tech Support jobs in Michigan are:
What cities in Michigan are hiring for Tech Support jobs? Cities in Michigan with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Michigan as of June 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,897 per year, or $18.2 per hour.
IT Support Technician

IT Support Technician

Ricardo Defense

Troy, MI • On-site

$54K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
Elevate your career with Detroit Defense. Join a dynamic team dedicated to national security through cutting-edge technology. Detroit Defense has a long history of delivering advanced solutions to the Department of War (DOW). Dive into innovation in Systems Engineering, Combat Vehicle Integration, Digital Transformation, Cybersecurity, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-Behind the Mission Beyond the Challenge!
Detroit defense seeks an experienced, motivated, career and customer-oriented IT User Support Technician to join our team in Troy, MI
Essential Duties and Responsibilities:
  • Level 1 Help Desk support for internal company users.
  • Coordinate with IT staff and users to resolve all technical issues and escalate if required to ensure smooth business application processes through the internal ticketing system.
  • Coordinate with IT and HR staff to install and configure desktop solutions for new on-site and off-site users.
  • Collaborate with vendor support contacts to resolve all issues for desktop equipment and software applications.
  • Coordinate with the IT team and assist in maintaining that all information is secure.
  • Assist IT team in network and hardware projects.
  • Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
  • Install and support client applications and train all users to use applications appropriately.
  • Collaborate with and provide assistance to the IT Staff when needed.
  • Support IT asset tracking, receiving, tagging, recording, and assigning computing, telecommunications, and mobile assets.
  • Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.

Requirements
  • A bachelor's degree (preferred) or associate degree from an accredited college or university in the Information Technology and related IT work experience.
  • Ability to obtain a Common Access Card and a U.S. Government Security Clearance if required.
  • Knowledge of Microsoft SharePoint a plus.
    Knowledge of Windows, Windows Server, Entra/Azure AD.
  • Knowledge of hardware such as but not limited to desktops, laptops, and printers.
  • A+ Certification, Security+ Certification is a plus.
  • Self-starter with a desire to eliminate wasteful activities and create world-class operations.
  • Strong help desk communication skills.

Detroit Defense offers an impressive compensation and benefits package including:
  • Medical, Dental & Vision Benefits
  • Company Paid Life and AD&D
  • Company Paid Short Term and Long-Term Disability
  • Flexible Spending & HSA Accounts
  • Legal & ID Shield Services
  • 401k with Company Match
  • Paid holidays
  • Paid Time Off (PTO)

Why Detroit Defense:
At Detroit Defense, we deliver mission-critical solutions that enhance national security, protect the warfighter, and enable readiness through innovation, technical excellence, and end-to-end lifecycle support.
Veterans Encouraged to Apply: Detroit Defense proudly supports those who have served. We welcome applicants with military experience, including those transitioning to civilian careers. Your leadership, adaptability, and mission-focused mindset are valued here.
Remaining steadfast in our core values of Trustworthy, Mission Driven, Creative, and Agile we are a complex systems integrator for the U.S. Government, Detroit Defense provides solutions to meet the technical and programmatic challenges faced by our customers. Our proven success in multi-domain cross-platform system-of-systems integration results in fielded capability for warfighters. From R&D to production, fielding, and sustainment, Detroit Defense provides services and solutions to Empower Those That protect Us.
Detroit Defense is a proud recipient of the 2022, 2023 & 2024 Hire Vets Gold Medallion Award.
Detroit Defense is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.
Salary Description
54,000 to 62,000

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