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Tech Support Jobs in Michigan (NOW HIRING)

ARaymond

IT Support Technician

Rochester Hills, MI · On-site

$19.75 - $27.25/hr

In this role, you will deliver high-quality IT support services that help us meet our defined service level commitments. Your mission includes providing professional assistance to end users on ...

Kem Krest

IT Support Sr Specialist

Brighton, MI · On-site

They are seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of their IT infrastructure. Responsibilities : • ...

Enwork

IT Support Specialist

Lowell, MI

Description Overview With the dynamic growth of Enwork, the IT Support Specialist position provides an opportunity to make a meaningful impact every day. Enwork is the fastest growing company in ...

Enwork

IT Support Specialist

Lowell, MI · On-site

Job Type Full-time Description Overview With the dynamic growth of Enwork, the IT Support Specialist position provides an opportunity to make a meaningful impact every day. Enwork is the fastest ...

Kem Krest

IT Support Sr Specialist

Brighton, MI · On-site

Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ...

Slate Auto

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will ...

Recar

IT Support Specialist

Troy, MI

$64K - $84K/yr

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will ...

UFCU

IT Support Analyst

Saint Joseph, MI

Supported technologies include Windows operating systems, enterprise applications, Microsoft Office, laptop, desktop, and mobile devices. This position will be the first line of contact for end-users ...

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All JobsTech Support JobsTech Support Jobs in Michigan

Tech Support information

See Michigan salary details

$23.5K

$37.9K

$57.5K

How much do tech support jobs pay per year?

As of Jun 14, 2026, the average yearly pay for tech support in Michigan is $37,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $41,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What jobs pay $10,000 a week?

In the tech support field, earning $10,000 a week is uncommon and typically requires senior-level positions, specialized skills, or working as a consultant or contractor for large organizations. High earnings may also be achieved through freelance work, managing large enterprise accounts, or holding executive roles in tech companies. Most tech support roles offer salaries significantly below this threshold without additional bonuses or profit sharing.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What do tech support jobs do?

Tech support jobs involve assisting users with troubleshooting hardware, software, and network issues. Support specialists often use remote tools, diagnose problems, and provide solutions to ensure technology functions properly, typically requiring good communication skills and technical knowledge. Certifications like CompTIA A+ can be helpful for these roles.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Michigan? The most popular types of Tech Support jobs in Michigan are:
What are popular job titles related to Tech Support jobs in Michigan? For Tech Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Michigan look for? The top searched job categories for Tech Support jobs in Michigan are:
What cities in Michigan are hiring for Tech Support jobs? Cities in Michigan with the most Tech Support job openings:
Tech Support jobs near you

IT Support Technician

ARaymond

Rochester Hills, MI • On-site

$19.75 - $27.25/hr

Full-time

Posted 23 days ago

Job description

Job Description
About the job
Shape the future of ARaymond as part of our global IT Support Community. Join a team at the core of our daily operations, where your work ensures smooth and reliable IT experiences for colleagues across the organization.
In this role, you will deliver high-quality IT support services that help us meet our defined service level commitments. Your mission includes providing professional assistance to end users on hardware, software, applications, network permissions, and user management within a Microsoft-based environment. You will also take responsibility for tasks such as installing and configuring hardware, advising users on IT-related matters, and managing incoming requests through our ticketing system. Your contribution will help keep our digital workplace running efficiently and empower our teams to perform at their best.
Roles and responsibilities
The IT Support Technician provides high-quality support to a diverse user base both remotely and onsite, including:
  • Taking ownership of user issues and proactively troubleshooting.
  • Supporting installation, configuration, and usability of desktops, mobile devices, peripherals, and software.
  • Understand, reproduce, and diagnose reported technical incidents.
  • Document incidents and resolutions in the ticketing system and escalate when required.
  • Participate in and lead assigned project tasks.
  • Coordinate activity with external vendors.
  • Collaborate with other IT communities to resolve technical issues.
  • Install and configure network devices and printers.
  • Work with regional and international teams across the ARaymond Network.
  • Participate in a monthly 24/7 on-call rotation.

Education and experience
  • IT-related degree or equivalent professional experience
  • Strong background in both onsite and remote user support (3+ years)
  • Advanced knowledge of computer hardware and software troubleshooting
  • Proven experience configuring and supporting Windows 11, standard Microsoft applications (Edge, Office, Microsoft 365 apps, OneDrive), Active Directory, Entra, Exchange/Outlook, Teams, Intune, and GPO
  • Solid technical understanding of desktops, laptops, printers, end-user peripherals, network and mobile devices

Skills
  • Excellent interpersonal skills with a strong customer-service mindset
  • Ability to analyze issues, weigh risks and benefits, and develop effective, creative solutions
  • Strong organizational and time-management abilities, with clear verbal and written communication skills
  • Collaborative team player with a willingness to learn and grow
  • Fluency in English required, Spanish language skills are a plus

About the company
At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation - including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 7,000 people in 25 countries worldwide. And we're committed to leading sustainability for the global fastening and assembly market.
Raynet, IT subsidiary of the international ARaymond Network, with 230 experts across 7 countries. We shape and drive the global IT strategy for all ARaymond Network companies, delivering innovative, high-impact solutions that make a real difference. At Raynet, you'll join a collaborative, international team that thrives on curiosity, creativity, and cutting-edge technology. Our mission? To empower the entire ARaymond ecosystem with smart, scalable IT and Digital services - and to grow together while doing it.
About Us
At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation - including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Today we employ more than 7,000 people in 25 countries worldwide. And we're committed to leading in sustainability for the global fastening and assembly market.
About the Team
Raynet, IT subsidiary of the international ARaymond Network, with 230 experts across 7 countries. We shape and drive the global IT strategy for all ARaymond Network companies, delivering innovative, high-impact solutions that make a real difference. At Raynet, you'll join a collaborative, international team that thrives on curiosity, creativity, and cutting-edge technology. Our mission? To empower the entire ARaymond ecosystem with smart, scalable IT and Digital services - and to grow together while doing it.

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