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IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA. Responsibilities will include: *Administration and troubleshooting of ...

LJA Engineering, Inc.

$34 - $38/hr

As an IT Support Specialist at LJA in our IT department, you will be responsible for providing technical support to local and regional end users with a primary focus on diagnosing and resolving ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

CoreCivic

Technology Support Specialist

Appleton, MN · On-site

$31.59/hr

We arecurrently seeking a Technology Support Specialist who has a passion for providingthe highest quality care in an institutional, secure setting. Come join ateam that is dedicated to making an ...

LJA Engineering, Inc.

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

As an IT Support Specialist at LJA in our IT department, you will be responsible for providing technical support to local and regional end users with a primary focus on diagnosing and resolving ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services ...

Marlowhire Talent Inc

IT Support Specialist

Chicago, IL · Hybrid

$25 - $31/hr

IT Support Specialist Employment Type: Full-Time, Permanent Work Arrangement: Hybrid Experience Required: 0-2 years Salary: $45,000-$56,000/year Job Summary We are hiring an IT Support Specialist to ...

ABHS

IT Support Specialist

Evesham, NJ · On-site

$50K - $55K/yr

Job Title: IT Support Specialist Job Overview: The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Job Title: IT Support Specialist Location: 1 4410 Myford (Irvine, California) Duration:5 Months Experience:10+ Years About client Enterprise IT client Tech Enterprise IT is scaling rapidly across ...

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How much do tech support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tech support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a tech support specialist?

Tech Support Specialists are professionals who assist users with technical issues related to computer systems, software, and hardware. They diagnose problems, provide troubleshooting steps, and resolve issues either remotely or in person. Their role also involves answering user queries, maintaining documentation, and sometimes training users on new technologies. Tech Support Specialists are vital in ensuring that IT systems run smoothly and efficiently. They typically work for IT service providers, software companies, or within the IT department of larger organizations.

How does a tech support specialist typically collaborate with other departments within a company?

Tech Support Specialists often work closely with teams such as engineering, product development, and customer service to resolve technical issues and improve user experience. They act as a bridge between customers and technical teams, providing feedback on recurring issues and suggesting product enhancements based on user input. Regular collaboration can include participating in cross-functional meetings, escalating complex cases to specialized teams, and contributing to documentation or training materials. This collaborative structure helps ensure timely and effective solutions for both colleagues and customers.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support Specialist, you need strong troubleshooting skills, a solid understanding of computer systems and networks, and often a technical diploma or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you deliver clear support and build trust with users. These skills are essential to efficiently resolve technical issues, minimize downtime, and ensure customer satisfaction.

What is the difference between Tech Support Specialist vs Help Desk Technician?

AspectTech Support SpecialistHelp Desk Technician
Required CredentialsCompTIA A+, Network+ certifications often preferredCompTIA A+ certification common, some roles may require additional certifications
Work EnvironmentTypically provides support remotely or on-site for hardware/software issuesPrimarily works in an office or call center setting assisting end-users
Employer & Industry UsageUsed across IT, tech companies, and corporate environmentsCommon in IT support centers, educational institutions, and small businesses
Search & Comparison IntentOften searched for by those seeking technical troubleshooting rolesCompared for entry-level IT support positions

Both roles involve assisting users with technical issues, but Tech Support Specialists often handle more complex problems and may work in diverse environments, while Help Desk Technicians typically focus on basic support within a specific organization or support center.

How much does a tech support specialist make in the US?

A tech support specialist in the US typically earns a median annual salary of around $50,000, with entry-level positions starting lower and experienced professionals earning over $70,000. Salaries vary based on location, experience, certifications, and the complexity of support provided.

Is IT worth it to be a tech support specialist?

A tech support specialist role offers opportunities to develop technical skills, troubleshoot hardware and software issues, and work with various tools like remote support software. It can provide stable employment with potential for advancement and certifications such as CompTIA A+ or Network+ to enhance career prospects.
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For Tech Support Specialist jobs, the most frequently searched job titles are:

Tech Support Specialist jobs near you
Infographic showing various Tech Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technology Support Specialist

Oklahoma City, OK

COMMUNITY ACTION AGENCY OF OKLAHOMA
See more jobs at COMMUNITY ACTION AGENCY OF OKLAHOMAexternal

Full-time

Posted 29 days ago

Job description

JOB SUMMARY
Under the direction of the IT Director, the Technology Support Specialist provides technology support for the Central Office and Head Start centers in a polite, professional, and expedient manner. In every interaction, this role serves as a partner to the employees who rely on it - listening closely, communicating clearly, and treating each request with respect. The Technology Support Specialist works with integrity, handling issues honestly, consistently, and with accountability; delivers exceptional service that exceeds expectations; and brings an innovator's curiosity to solving technology challenges and improving how the agency works.

DUTIES AND RESPONSIBILITIES
Support Requests

  • Respond to support requests as soon and as efficiently as possible, listen closely to understand each employee's needs, and treat them as a valued partner.
  • Identify, diagnose, and resolve hardware, software, printing, or network issues for employees, providing frontline service for all incoming requests with consistency and accountability.
  • Evaluate documented resolutions and analyze trends to identify and prevent future problems, applying a curious, research-driven approach that keeps the agency's technology moving forward.

Recording & Tracking

  • Record, track, and document the troubleshooting and resolution process, including all successful and unsuccessful attempts made and actions taken to final resolution, maintaining accurate records that reflect trust and accountability.
  • Deploy missing software updates, drivers, and diagnostic tools when needed, staying adaptable and responsive as technology and agency needs change.
  • Field necessary requests to Team Logic via both telephone and e-mail to ensure courteous, timely, and effective resolutions for end-user issues, building strong connections with outside partners along the way.

Other

  • Performs other duties as assigned by the IT Director.
  • Requires frequent travel to off-site locations in the OKC metro area.

WORKING CONDITIONS
Conduct work in a moderate-paced office environment with frequent interruptions. Most work centers on using, troubleshooting, and repairing computer systems or software. Possess strength and stamina to remain in a seated position for up to 60 minutes at a time throughout the workday with a minimum of fatigue and discomfort. May lift and carry general office supplies and technology equipment, typically weighing less than 30 pounds. Lower body strength to stand/walk throughout the day is required. Environmental demands include an airconditioned building with fluorescent lighting, limited exposure to weather conditions, and exposure to computer monitors.

SUPERVISION
Reports to: IT Director
Supervises: None assigned
Coordinates with: Department Heads and Agency employees

QUALIFICATIONS REQUIRED

  • One or more of the following technology certifications: CompTIA A+, Google IT Support Professional, or Microsoft IT Support Associate.
  • Proficient in Excel, Word, Outlook, and Teams software.
  • Ability to handle confidential employee matters with discretion and integrity.
  • Strong attention to detail.
  • Excellent verbal and written communication skills that support open, respectful dialogue with people at every level.
  • Excellent workspace and work process organizational skills.
  • Ability to work effectively - and build genuine connections - with people of all level and ethnic groups, respecting and valuing every individual.
  • A consistent, fair, and honest approach to problem-solving, paired with the curiosity to research solutions and the adaptability to execute change as technology evolves.

QUALIFICATIONS PREFERRED

  • Associate degree in computer science or a related field.
  • Two or more years of experience working in a technology support capacity.

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