Position Summary The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT ...
Position Summary The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT ...
Position Summary The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT ...
Position Summary The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT ...
The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism Analytics, Workday ...
The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism Analytics, Workday ...
Workday Technology Manager
Raleigh, NC · On-site
Description The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism ...
Workday Technology Manager
Raleigh, NC · On-site
Description The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism ...
The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism Analytics, Workday ...
Quick apply
The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism Analytics, Workday ...
The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism Analytics, Workday ...
The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting, Workday Prism Analytics, Workday ...
Senior Workday Technology Manager The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting ...
Senior Workday Technology Manager The Workday Technology Manager leads a team of Workday technologists and is accountable for the strategy, delivery, and continuous optimization of Workday Reporting ...
Workday Technology Manager - Permanent Position Onsite 5 days/week in Raleigh, NC is Mandatory - Client will provide relocation assistance Salary: $170K - $180K + 15% bonus Key Focus Areas: * Serve ...
Workday Technology Manager - Permanent Position Onsite 5 days/week in Raleigh, NC is Mandatory - Client will provide relocation assistance Salary: $170K - $180K + 15% bonus Key Focus Areas: * Serve ...
Workday Senior Technology Manager
Raleigh, NC · On-site
$165K - $185K/yr
Role Summary A large enterprise organization with a mature Workday environment is seeking a Workday Technology Manager to lead its HRIS technology team and oversee the strategy, delivery, and ...
Quick apply
Workday Senior Technology Manager
Raleigh, NC · On-site
$165K - $185K/yr
Role Summary A large enterprise organization with a mature Workday environment is seeking a Workday Technology Manager to lead its HRIS technology team and oversee the strategy, delivery, and ...
Life Sciences Technology Manager
Raleigh, NC · On-site
$117K - $176K/yr
The Life Sciences Technology Manager will be a technical contributor to the team, who will drive to develop market sector business and execute industry-leading programs for global customers. In this ...
Life Sciences Technology Manager
Raleigh, NC · On-site
$117K - $176K/yr
The Life Sciences Technology Manager will be a technical contributor to the team, who will drive to develop market sector business and execute industry-leading programs for global customers. In this ...
IT Manager, Delivery Team
Raleigh, NC · On-site
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
IT Manager, Delivery Team
Raleigh, NC · On-site
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
IT Manager, Delivery Team
Raleigh, NC · On-site
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
IT Manager, Delivery Team
Raleigh, NC · On-site
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
Overview This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service ...
Urgent need - Project Manager - Raleigh, NC
Raleigh, NC · On-site
$95K - $113K/yr
Leading global IT services firm Job Role: Project Manager Location: Raleigh, NC Duration: 4+ Months Contract IT Transformation Manager - IT Project Manager Skill : Architecture & Tools methodologies ...
Urgent need - Project Manager - Raleigh, NC
Raleigh, NC · On-site
$95K - $113K/yr
Leading global IT services firm Job Role: Project Manager Location: Raleigh, NC Duration: 4+ Months Contract IT Transformation Manager - IT Project Manager Skill : Architecture & Tools methodologies ...
OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation ... PREFERRED QUALIFICATIONS - Knowledge of hardware architectures - Experience with system management ...
OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation ... PREFERRED QUALIFICATIONS - Knowledge of hardware architectures - Experience with system management ...
OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation ... PREFERRED QUALIFICATIONS- Knowledge of hardware architectures - Experience with system management ...
OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation ... PREFERRED QUALIFICATIONS- Knowledge of hardware architectures - Experience with system management ...
Manager IT
Raleigh, NC · On-site
Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...
Manager IT
Raleigh, NC · On-site
Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...
Manager IT
Raleigh, NC · On-site
Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...
Manager IT
Raleigh, NC · On-site
Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...
Manager IT
Raleigh, NC · On-site
Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...
Manager IT
Raleigh, NC · On-site
Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...
Tech Manager information
See Raleigh, NC salary details
$22.4K - $29.4K
4% of jobs
$29.4K - $36.4K
10% of jobs
$42.1K is the 25th percentile. Wages below this are outliers.
$36.4K - $43.4K
14% of jobs
$43.4K - $50.5K
16% of jobs
The median wage is $56.5K / yr.
$50.5K - $57.5K
7% of jobs
$57.5K - $64.5K
10% of jobs
$68K is the 75th percentile. Wages above this are outliers.
$64.5K - $71.5K
29% of jobs
$71.5K - $78.6K
4% of jobs
$78.6K - $85.6K
3% of jobs
$85.6K - $92.6K
1% of jobs
$92.6K - $99.6K
2% of jobs
$22.4K
$59.6K
$99.6K
How much do tech manager jobs pay per year?
What is the difference between Tech Manager vs Software Engineer?
| Aspect | Tech Manager |
|---|---|
| Primary Role | Oversees technical teams, manages projects, and aligns technology with business goals |
| Required Skills | Leadership, project management, technical expertise, communication |
| Work Environment | Management meetings, strategic planning, team coordination |
| Common Certifications | PMP, Scrum Master, ITIL, technical certifications |
While a Tech Manager focuses on leading teams and strategic planning, a Software Engineer primarily develops and maintains software. Both roles require technical skills, but the Tech Manager emphasizes leadership and project oversight, whereas the Software Engineer concentrates on coding and technical problem-solving.
What is the highest paid IT job?
What jobs pay 500,000 a year in the US?
How much do technology managers make in the US?
How do Tech Managers typically balance hands-on technical work with people management responsibilities?
What does a tech manager do?
What are the key skills and qualifications needed to thrive as a Tech Manager, and why are they important?
What are Tech Managers?

Other
Medical, Dental, Vision, Life, Retirement
Posted 6 days ago
WSP rating
8.6
Based on 69 frontline employees who took The Breakroom Quiz
13th of 58 rated business consultants
Job description
Position Summary
The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day-to-day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go-live, hyper-care, and knowledge transfer to Project Closeout.
The Technology Manager is the primary technical interface to WSPs client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.
Key Responsibilities
Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
Own end-to-end planning, coordination, execution, and control of the three CCT technology domains - contact center technology, data network/security, and IT Service Desk - ensuring integrated delivery across all three.
Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back-office/case-management environment.
Oversee data network and security delivery, ensuring the solution meets applicable public-sector security, privacy (e.g., PCI, PII), and conformance requirements.
Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.
Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.
Direct hyper-care support immediately following go-live, ensuring rapid triage and resolution and operational stability through the stabilization period.
Plan and execute structured knowledge transfer - documentation, runbooks, and training for client and operations teams - culminating in formal Project Closeout and transition to steady-state operations.
Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.
Required Qualifications
Senior IT professional with a demonstrated record delivering complex, multi-workstream technology programs as a single point of accountability.
Public sector IT service delivery experience, including delivery governance and client-facing accountability in a contractual environment.
Hands-on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back-office/case-management integration.
Strong command of the full delivery lifecycle - implementation, go-live, hyper-care, knowledge transfer, and closeout.
Working knowledge of data network/security and IT Service Desk / ITSM operations.
Excellent written and verbal communication; able to serve as the client-facing technical lead.
Based in or willing to relocate to the Raleigh, NC area.
Preferred Qualifications
Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back-office system implementations.
PMP and/or ITIL certification.
Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
About WSP
Sourced by ZipRecruiter
Industry
Civil engineering construction
Company size
10,000+ Employees
Headquarters location
Kowloon Bay, Kowloon, CN