Tech Manager Jobs in Calgary, AB (NOW HIRING)

Our Conferencing Solutions Support Services team is looking for an analyst to provide on-site and virtual conferencing support to our diverse base of professionals in the country as well as end-user support in the province.
The successful candidate is expected to work primarily in the Calgary office and will be required to work virtually with our team in other locations. As a member of the Support Services team within Deloitte Technology – Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team. DT - Canada personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff. 
The incumbent will possess strong oral and written communication, technical, problem resolution skills and the ability to work under pressure.  The incumbent will be primarily responsible for providing virtual and in-person conferencing support. Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The successful candidate should have the ability to work in a demanding environment both independently and within a team.
Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary point of escalation for all technology-related issues in the supported practice offices. The incumbent will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.
Note: This is a 12 month contractual opportunity.

Role and Responsibilities

• Provide on-site conferencing support in the Calgary office and virtual conferencing support to end users in the country
• Provide hardware and software end-user support, either on-site or remotely.
• Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices, meeting room equipment and printers.
• Create, update and track support tickets using the firm’s incident management tool.
• Provide end-user support/training on new and existing applications.
• Participate in small operational projects within the assigned region.
• Update and maintain inventory records in the firm’s asset management system.
• Identify opportunities for innovation in client service delivery and process efficiency.
• Participate and engage actively in periodic team, Support Services or DT - Canada meetings.
• Ability to work within flexible hours between 7am and 7pm.  Weekend and after-hours support may be required to meet project specific timelines and goals.
• Move, install, set up, and configure IT equipment within our various locations.

Our Conferencing Solutions Support Services team is looking for a technology analyst to provide on-site and virtual conferencing support to our diverse base of professionals in the country as well as end-user support in the province.
The successful candidate is expected to work primarily in the Calgary office, but may be required to work virtually with our team in other locations. As a member of the Support Services team within Deloitte Technology – Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team. DT - Canada personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff.

        Qualifications and Education Requirements

• 2–3 years of hands on IT support experience supporting hardware and software in a Windows / MacOS / Microsoft 365 environment, both on site and remotely.
• Strong troubleshooting and problem solving skills, with the ability to resolve moderately complex technical issues independently.
• Experience supporting conferencing and collaboration technologies, such as Microsoft Teams, Zoom, and in room AV solutions.
• Excellent communication skills (oral and written), with the ability to support users at all levels of the organization.
• Ability to prioritize and perform under pressure, delivering consistent, high quality service in a fast paced environment.
• Proven ability to work independently with minimal supervision while collaborating effectively within and across teams.
  Assets
• Post secondary education in Information Technology or a related field.
• Experience with Crestron or similar AV / meeting room technologies.
• Familiarity with ITIL practices and/or Microsoft certifications.
• Experience supporting networked devices and troubleshooting issues in enterprise environments.
  
  Personal Attributes
• Strong customer service mindset with a positive, adaptable attitude.
• Comfortable working with diverse cultures in both in person and virtual settings.
• Organized, dependable

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.